I spoke with Isaac & he fully explained my report and mentioned what is stopping me from improving. He also answered any questions I had . I felt at ease speaking with Isaac & ended the conversation... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a confusion and fright with money coming off my account and no clue as to why. Luckily it was with a code which led me to call uk credit rating. GIUSEPPE was wonderful. Explaining everything... See more
Company replied
Easy to use and very clear report. Used it for few months to better understand my rating and financial position. A bit pricey service for what it does. Spoke on the phone with Joe today who has been e... See more
Company replied
I spoke to Michael Walker today regarding the fact that my Bank Account and Credit Card had been hacked. I explained to him the problems I was having and my concern that it would reflex on My Cr... See more
Company replied
3.6
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammer
Scammer, they never send an email with invoices; they just charge my money each month 19.95, and I see it after 1 year.
31 March 2025
Unprompted review
Reply from UKCreditRatings
Dear Mike,
Thank you for your recent review which we note has been made on behalf of another individual.
We would invite the account holder to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up. All customers must provide their personal information, including their bank details, and positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can quickly and easily cancel their account online at any time via email, by telephone, SMS, WhatsApp, Live Chat and Bot Chat.
We are here to help and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Great customer service.
I spoke to Michael and he was extremely helpful, very polite, sorted out my issue without any fuss and would recommend them, it was refreshing to speak to someone with a personality and very relatable.
31 March 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Joe was excellent at explaining…
Joe was excellent at explaining everything I needed advice with on how to improve my credit report . Thank you.
27 March 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
The representative was calm
The representative was calm, patient and very professional. Gave more insights on how to better my credit score
27 March 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Thanks to Michael Walker
Thanks to Michael Walker, today - who was extremely pleasant and helpful in giving me useful guidance relating to my credit score.
26 March 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Very friendly and answered all my…
Very friendly and answered all my questions
25 March 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
I had a query re my credit report and I…
I had a query re my credit report and I was sceptical about this company wanting to sell me products. My experience was very different . I spoke with Louis who was professional , knowledgeable and pin pointed some actions for to take. His approach was warm and supportive and I felt completely comfortable talking about this issue. He was just great , honestly a complete breath of fresh air.
Thanks Louis you are a credit to your company . Many Thanks .
12 March 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
i've received an email saying Uk credit…
i've received an email saying Uk credit ratings are taking 29-95 from me , i have absolutely no idea what this is for , i certainly didn't sign up for it intentionally , ive emailed as per their website to tell them to cancel , i will also be cancelling DD with my bank , this is not a service that i actually want so a bit worrying they somehow have my bank details , i think it was whilst i was reviewing finance deals , so be warned this company is lurking in the back ground and it appears you are prompted to click on them as part for finance application
7 March 2025
Unprompted review
Reply from UKCreditRatings
Dear Mr Smith,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder which you have declined to do.
We would invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter. All customers must provide their personal information, including their bank details, and positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can cancel their account online at any time via email, by telephone, SMS, WhatsApp, Live Chat and Bot Chat.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Unexpected payment was refunded within…
Unexpected payment was refunded within 2 minutes of asking.
3 March 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Scammers
Scammers ! Taking money from my account without any prompt !
28 February 2025
Unprompted review
Reply from UKCreditRatings
Dear Eu Si Tu,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder which you have declined to do.
We would invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can cancel their account online at any time via email, by telephone, SMS, WhatsApp, Live Chat and Bot Chat.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Great Customer service
Great Customer service. Got what was needed. Thanks Giuseppe..
28 February 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Good site to use to check your credit…
Good site to use to check your credit file. Easy to cancel too. Giuseppe Was really helpful.
27 February 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Great customer service
Great customer service. Questions were answered, guidance received. Well done Louis
24 February 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Michael was amazing and supported and…
Michael was amazing and supported and gave information that I was not aware and extended the trial free period , god send
24 February 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Tried to take money out of my account…
Tried to take money out of my account after the ‘free’ two week trial which I didn’t even receive as there was an error on the website when I signed up and it said it couldn’t complete my account set up.
Just want to make others aware. I didn’t even get given to option to cancel my free trial.
22 February 2025
Unprompted review
Reply from UKCreditRatings
Dear Ellen,
Thank you for sharing your experience of UK Credit Ratings.
We constantly monitor our systems and processes to ensure our services are always operational and available for our customers to use, we have checked our monitoring logs for the date and time of your original application which shows our systems to be fully operational.
We would invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Customers can cancel their account online at any time, they can also cancel by email, telephone, SMS, WhatsApp, Live Chat and Bot Chat.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter. All customers must provide their personal information, including their bank details, and positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Joe provided the right information
18 February 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Louis is to me a 5 star he really took…
Louis is to me a 5 star he really took his time to help me out. Excellent work i really can’t complain.
14 February 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Above & beyond expectations
Louis was extremely helpful in providing the information required and more - so grateful for the guidance received. Thank you.
13 February 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Michael Walker, lovely call
Speaking with Michael Walker was lovely. He was personable, re-assuring, funny and generous. Didn't feel rushed and made sure I knew a few tips to improve my score.
31 January 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
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