UK Energy Management Group Ltd Reviews 1,636

To be honest I was most impressed right from the first contact! I don’t know if you are just lucky with the staff that are employed or what but every single person that I have dealt with has been professional knowledgeable and very good at their job!

Helpful as much as they could be so far

I've had no end of problems with my solar panels. They installed a faulty solar panel inverter that doesn't work and don't even have the decency to re-install the replacement one that the manufacturer is sending. Customer service poor, no replies, or slow replies to emails and I've had to constantly chase for answers for various other issues/complaints I had with the solar panel install over the last 6 months. Do not go with this company, it's caused me so much stress so regretting ever signing up to this grant!

Still not getting much help they cut part of the window seals without my knowlege therefore, they have damamged my double glazing ,also cracked flags x3 and broke stones around my grate.They did not tell they would have to cut the seals to put the trickle vents in as i would have refused.

Very quick, very polite and understanding. Useful information.

Great experience with UKEM, everything was clearly communicated and work was top quality.

If I could give this company 10 stars I would!!
My father and I had solar panels fitted and the whole instillation couldn't have gone smoother.
From the very first contact, the sales team were amazing. There was no pushiness or pressure and they were so helpful with any queries. They were extremely helpful with my dad's grant and very patient with him being elderly, deaf and at times quite cantankerous. Lol. We dealt with Luke and Wayne who I felt went particularly above and beyond to help my Dad.
I was extremely happy with the competitive quote I was given.
Then the instillation - the scaffold lads and electricians were great. The electrician explained the system fully before they left and all the rubbish, cardboard boxes etc was left tidy. The rubbish was picked up after the scaffolding went down.
UKEM completed all the necessary paperwork and communication with the electric board so we had absolutely no stress having to do applications as it was all done for us. All relevant paperwork and certificates were sent to us very quickly.
Afterwards the company were really helpful with any queries and thank you to Sarah and Chris also for your swift and helpful responses.
Both my Dad and I are super, super pleased with the product and instillation. The staff we have dealt with throughout the whole process are an absolute credit to the company who like I said in the title would highly recommend.
Thank you very much 😁

I’m thrilled and very grateful for my heat pump installation, good bye cold house😃.
The whole UKem team were all very helpful and all well-versed in their field, from my first contact with Customer Care through to the Installation team, who were excellent, doing a brilliant job without disrupting my home anywhere near as much as I’d feared.
Everyone involved was always able to explain, advise, listen to my concerns and act on them, they were all helpful beyond my expectations.
If you’re thinking about it…. go for it!

Absolute joke of a company! Called me 4 weeks ago to tell me I had been approved for gettin an air source heat pump and solar panels, to then call me today and say that I am no longer able to get it! Disgrace of a company

UK Energy Management are a great company,super helpful and super efficient. I am very grateful to them for my brand new and modern night storage heaters! Thank you!

John k visited to do a complete installation for us of a new boiler. Was amazing service from start to finish. Explained everything. Excellent top quality job. Would recommend !

Absolutely fantastic service from start to finish.
Quality of the work is A1 and all the staff were polite, friendly and super efficient.
Very pleased overall.

My elderly mum had her house insulated and a new boiler fitted which was something she was a little anxious about as she is elderly and not been well. She need not have worried. The first team who completed the cavity work and roof insulation were brilliant and worked so hard all day. The work was finished on time and everywhere left clean. The second team who completed- Darren and his nephew - removed her old boiler and fit her new one. They did such a fab job and worked solidly all day to get it finished for her. Darren and his nephew explained everything so well to mum and were very patient with her when she didn’t understand something. Please pass on our thanks to both teams we really appreciate the work they did and how they did it.

Everyone of the team who came to my home was absolutely brilliant. I can't thank them all enough p.s and not forgetting the office staff they been so helpful THANKYOU

It’s not when things go smoothly but when things don’t
quite go to plan that you see the worth of a Company.
In our case there were some issues to address regarding
the installation of an energy upgrade specifically solar
panels ( see previous posts ).
UKEM Customer Service and specifically Adele in this
department were of huge help getting this resolved.
For this reason I give this Company five stars ! *****

It was a great experience, Dean and his colleague went over and beyond to make sure I had a great work and they tidy up after they finished. Left my property crispy clean.

We initially contacted UKEM regarding the ECO-funding scheme. After a surveyor came out to perform a full house assessment, we were told we would hear back within one to two weeks. Instead, we were left in the dark for a full month, only receiving a response after we proactively chased them for an update.

​The rejection we received (quoted below) felt like a complete "door-slam" rather than a professional assessment.
​"Following our assessment, we regret to inform you that we are unable to offer any ECO-funded measures at this time. This is due to several factors identified during the survey.
​The property has existing insulation in the main loft area, including approximately 100mm PIR insulation that appears to have been installed as a DIY measure. In addition, the main cavity walls and the cavity within the extension are currently uninsulated; however, other conditions within the property prevent us from progressing with funded installations.

​We also identified that mechanical ventilation is required in multiple areas of the property, and there is currently no damp-proof course (DPC) evident. Damp meter readings were recorded above 20, which indicates elevated moisture levels within the property.

​Due to these moisture and ventilation concerns, the property does not meet the eligibility criteria for ECO-funded measures at present. Addressing the damp issues, improving ventilation, and ensuring the property is suitably prepared would be necessary before any insulation or energy efficiency measures could be considered."

Being promised a two-week turnaround and waiting four weeks (only to have to chase them ourselves) is poor service.

​While the letter lists "moisture and ventilation concerns," it offers absolutely no advice on how to meet the requirements or what specific steps we should take to make the property eligible.

​As homeowners looking for help, we felt belittled by the response. We were told the DIY efforts were part of the problem and then given a vague list of "other conditions" that prevented progress. To note we have not long moved into this house they can't be serious

​It feels like this company is only interested in "easy" jobs. If your house isn’t already perfect, don’t expect any help or even a professional steer in the right direction. If it sounds too good to be true, with UKEM, it probably is.

I understand from a Technical perspective—the "20" they mentioned refers to Wood Moisture Equivalent (WME). In the industry, anything over 20% is considered "borderline/wet," which is why they backed off. Because ECO4 funding is strictly regulated, they are often terrified of installing insulation in a damp house because it can trap moisture and cause rot, leading to massive legal liabilities for them.

But we would of happily signed anything to say we won't do a like this and would get the house damp to a low 1st before doing this.

UK Energy Management Group and Liv Warm have been just brilliant to work with from start to finish! LivWarm representatives in the marketing, accounts and project management teams were consistently friendly, professional, knowledgeable and helpful at all times. On the ground, the surveyor and installation engineers Gareth and Patrick, and also Jack were friendly, helpful, professional and very skilled, taking great care with the detailed work at each part of the installation, and also with explaining different aspects when needed along the way. The electrician Patrick worked meticulously to complete the electrical work to the highest standard and to ensure that the new system was working well. I am delighted with the new power station on my home, which means that myself and others will be able to enjoy health benefits from being more comfortable, energy efficiency and lower utility bills, whilst giving back to the grid. I would highly recommend UKEM's - a brilliant service from start to finish!

Don't bother with this awful company.
We had a grant for heating controls and insulation. The work by the guys for heating controls was fine, no issues. However, the two lads that completed the work for the insulation were absolutely horrendous cowboys. Not all the insulation around the house was completed, mess everywhere, they filled the drilled holes with loose bits of plastic that has been falling out the wall outside the house. They fitted a vent in the living room at ground level which has destroyed all the plaster (which I was told "I'll have to put some filler around it") and now I have bits all over our front room and insects coming in. Not ideal when I have two young girls. Not only that it's now colder than it was before. When I questioned to the reason of having the vent in the living room they said they can't sign the job off otherwise. These cowboys were in such a rush and worried about getting to the next two jobs they didn't give a crap about any of the quality of the work. We were told an electrician was to attend to finish off fitting of the vent/ extraction fans...6 weeks later we are still waiting (as they left the part in a box here)
When we raise the complaint/issue it keeps frustratingly getting closed, having to go through the whole process again.
Everytime we get a slot for the electrician they never show up and getting palmed off saying they're definitely turning up today. I'm going to be seeking further advice on what can be done about this terrible customer care and work carried out in the house. If I didn't have my youngest to take care of and keep an eye on the day I would never have let this happen. I understand this is a government grant but I didn't expect this appalling work and treatment.

The engineer was great, worked hard