UK Energy Management Group Ltd Reviews 1,636

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 458 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and high quality of work, from initial contact to the finished product. However, some people were dissatisfied with the customer service and product quality. Issues included poor workmanship, damage to property during installation, and a lack of care for the customer's home, such as leaving behind dust and debris. There were also instances where communication was lacking, and some felt that the company did not adequately address their concerns or rectify problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the fantastic and efficient service... See more

Quality

Consumers find quality to be positive. Many reviewers praise the top-quality work, with some describing it as... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the helpfulness and... See more

Product

People report ambiguous experiences with the product. Many customers express satisfaction, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m thrilled and very grateful for my heat pump installation, good bye cold house😃. The whole UKem team were all very helpful and all well-versed in their field, from my first contact with Custome... See more

Company replied

Rated 5 out of 5 stars

Lee and Lee visited my property today to install loft insulation, window trickle vents & mechanical ventilation in both my bathroom & kitchen. They arrived at the time specified, talked me through the... See more

Company replied

Rated 5 out of 5 stars

It’s not when things go smoothly but when things don’t quite go to plan that you see the worth of a Company. In our case there were some issues to address regarding the installation of an en... See more

Company replied

Rated 5 out of 5 stars

Daren and Kayed fit a full new heating system to my old eighties house. They did a great job, taking much effort to protect my home. New pipes had to be erected and they made sure they were hidden an... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Environment Renewable Natural Resources
  3. Green energy supplier
  4. Heating equipment supplier
  5. Insulation contractor
  6. Solar Energy Company

About UK Energy Management Group Ltd

Written by the company

At UK Energy Management Group, we are dedicated to providing warmth, comfort, and energy efficiency to households across the UK. As a leading organisation in the ECO industry, our main objective is to deliver funded home energy upgrades to eligible households nationwide. We achieve this by leveraging the Energy Company Obligation (ECO) scheme, which enables us to enhance the energy efficiency of individual homes through various measures. These efforts not only improve living standards but also significantly reduce energy consumption. What drives us is our commitment to tackling fuel poverty and reducing carbon emissions in line with the targets set by our regulator, Ofgem. But we don't stop there. We are also creating job opportunities, both locally and nationally, while improving energy standards across the board. Our mission is to have a nationwide impact by promoting energy efficiency. Our expertise extends beyond energy upgrades to include home air conditioning and ventilation. At UK Energy Management, we offer professional consultancy and top-notch installation services to help you identify your home's best technologies and systems. We aim to ensure that your home is heated and cooled more efficiently than ever before. We are located in Sunderland and serve our clients both locally and nationwide. Our innovative solutions not only reduce your running costs but also your carbon emissions. Our team of expert engineers is certified to design, install, and maintain a diverse range of products, ensuring your home and work environments are comfortable throughout the year. At UK Energy Management, we are here for you, your home, and a greener UK. Visit ukem.co.uk

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic experience for start to…

Fantastic experience for start to finish. The level of communication was excellent, from both the company and all the lovely tradesmen that carried out the work. My house has been left clean and tidy with all the work completed with no fuss.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

John and Reece were great

John and Reece were great, they were very friendly, knowledgeable and explained everything well. They went above and beyond to make sure that everything was done and finished on time, highly recommend them both.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from the…

Absolutely fantastic service from the team, kept updated on visits etc. Explained everything in great detail, very polite and friendly. Had solar system installed, window vents and extractor fans fitted to the bathroom and kitchen. Very clean and tidy work. Would highly recommend 👌

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant job

John and Lee came today to fit roof insulation and window and wall vents and did a brilliant job. They were speedy and knowledgeable and explained what they were doing as they went along. A credit to UKEM.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

John Kennedy was extremely efficient

John Kennedy was extremely efficient. He not only did extremely long hours and one being a Sunday to ensure fitting was to standard.
Few issues as with any home improvements but John went above and beyond to rectify all issues so that he could complete the job within deadline.
Knowledgable , patient, Highly recommend.
A**+

22 March 2026
Unprompted review
Rated 5 out of 5 stars

John and Lee have been very respectful…

John and Lee have been very respectful in our house. They worked in a professional and polite manner and with very little mess . Great guys who got on with the jobs they had to do . I was a little worried as I knew it was going to be a dusty job but they cleaned and hoovered up .

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Cavity and loft insulation

It was Lee and Shaun we had doing Loft, Cavity Wall insulation. They also fitted fans in the Kitchen and Bathroom. With trickle air vents in the windows.
They texted to say what time they would arrive.
They were extremely professional very courteous and mindful of the property.
When they were finished you would not know they had been.
They left without any mess.
Thank you Lee and Shaun.
Brilliant jobGordon Irvine.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

John and Lee

John and Lee, did loft insulation and window vents.
Nice guys, knew what they were doing and got it done in a couple hours.
Nothing was too much trouble, would recommend these guys and 100% would have back to do more work.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great work from John & lee really…

Great work from John & lee really helpful &friendly team, they explained the work they was doing throughout house and really went the extra mile helping with loft insulation which was bit more difficult than normal and on hot sunny day too.. they was also great with our dog been bit of a pain barking they was very understanding and kind also cleaned up any mess left after themselves such a great team

19 March 2026
Unprompted review
Rated 5 out of 5 stars

John and Lee

John and Lee , came to do loft insulation, trickle vents and extractors. Good guys, good job done. Excellent, professional. Cheers guys thankyou .

18 March 2026
Unprompted review

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