I’m thrilled and very grateful for my heat pump installation, good bye cold house😃. The whole UKem team were all very helpful and all well-versed in their field, from my first contact with Custome... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Lee and Lee visited my property today to install loft insulation, window trickle vents & mechanical ventilation in both my bathroom & kitchen. They arrived at the time specified, talked me through the... See more
Company replied
It’s not when things go smoothly but when things don’t quite go to plan that you see the worth of a Company. In our case there were some issues to address regarding the installation of an en... See more
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Daren and Kayed fit a full new heating system to my old eighties house. They did a great job, taking much effort to protect my home. New pipes had to be erected and they made sure they were hidden an... See more
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Company details
- Energy Equipment and Solutions
- Environment Renewable Natural Resources
- Green energy supplier
- Heating equipment supplier
- Insulation contractor
- Solar Energy Company
About UK Energy Management Group Ltd
Written by the company
At UK Energy Management Group, we are dedicated to providing warmth, comfort, and energy efficiency to households across the UK.
As a leading organisation in the ECO industry, our main objective is to deliver funded home energy upgrades to eligible households nationwide. We achieve this by leveraging the Energy Company Obligation (ECO) scheme, which enables us to enhance the energy efficiency of individual homes through various measures. These efforts not only improve living standards but also significantly reduce energy consumption.
What drives us is our commitment to tackling fuel poverty and reducing carbon emissions in line with the targets set by our regulator, Ofgem. But we don't stop there. We are also creating job opportunities, both locally and nationally, while improving energy standards across the board. Our mission is to have a nationwide impact by promoting energy efficiency.
Our expertise extends beyond energy upgrades to include home air conditioning and ventilation. At UK Energy Management, we offer professional consultancy and top-notch installation services to help you identify your home's best technologies and systems. We aim to ensure that your home is heated and cooled more efficiently than ever before.
We are located in Sunderland and serve our clients both locally and nationwide. Our innovative solutions not only reduce your running costs but also your carbon emissions. Our team of expert engineers is certified to design, install, and maintain a diverse range of products, ensuring your home and work environments are comfortable throughout the year.
At UK Energy Management, we are here for you, your home, and a greener UK.
Visit ukem.co.uk
Contact info
6 Crown Road, Quay West Business Village, SR5 2AL, Sunderland, United Kingdom
- 0191 466 1185
- info@ukem.co.uk
- www.ukem.co.uk
4.7
Excellent
2k reviews
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had John and Lee done my loft today…
Had John and Lee done my loft today polite helpful clean and tidy quality lads would definitely recommend these guys
5 March 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Richard,
Thank you for your fantastic 5-star review! We are thrilled to hear that John and Lee provided polite, helpful, and tidy service while working on your loft.
Your recommendation means a lot to us, and we will ensure that your kind words are shared with John and Lee. It’s always rewarding to know that our team is making a positive impact.
Thank you once again for your feedback! We appreciate your support and trust in UKEM to improve your home's energy efficiency.
Best regards,
UKEM Customer Service
The bright side of solar installations
Chris and the lads from Ward Electrical Contractors have done an absolutely fabulous job. Solar panels and equipment went in smoothly and without a fuss. They kept the site clean and organised throughout. Would highly recommend them to anyone wanting solar panels.
4 March 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Rob,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you had a positive experience with Chris and the team from Ward Electrical Contractors. It’s wonderful to know that the solar panel installation went smoothly and that the site was kept clean and organised.
Your recommendation means a lot to us, and we appreciate your kind words. We’ll be sure to pass on your compliments to the team!
Thank you once again for choosing UKEM. Please feel free to spread the word among your friends and family who may also benefit from our services.
Best regards,
UKEM Customer Service.
The one star isn’t for the lads who did…
The one star isn’t for the lads who did the work they were great , the one star is for the customer service it is absolutely disgusting, I got fans put into my property and the one in the kitchen was left with a switch the size of a brick and horrible trunking to cover the wires , I wasn’t happy about this and told them so it was ugly and I didn’t sign up for anything like that , as if I’d known I wouldn’t of agreed to have the fan installed. They agreed that they would come back to chase the wires into the wall , but I might just add that’s all they were planning to do I have to plaster and do whatever else needs doing . The first appointment was for the end of January…no show no explanation! The same another twice I’m ringing every day to be told they chasing it up and sorting a date for me to get it done …NO THEY ARE NOT !!!I was even told today to ring back after four to chase the girl to see if she had made the appointment, hence to say I’m at the end of my tether now , they were quick to do the initial work to get the grant money but they not willing to come and rectify work that isn’t right so anyone getting anything done be warned .
16 January 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Thank you for taking the time to leave a review. We really appreciate your kind comments about the installers and are glad to hear that the team carrying out the work were helpful and professional.
We’re very sorry to hear about your experience with the follow-up and communication regarding the kitchen fan installation. This is not the level of service we aim to provide, and we understand how frustrating it must be to have appointments missed and to feel like your concerns haven’t been resolved.
In some cases, ventilation systems installed under government schemes must follow specific installation guidelines, which can include surface trunking where chasing into walls is not part of the standard installation. However, we appreciate that the appearance of the installation is important and we understand why you raised this with the team.
We would really like the opportunity to look into this properly and help get this resolved for you.
Thank you again for bringing this to our attention.
Good work done by Lee and Shaun
Good work done by Lee and Shaun . They did a very quick job. They went above and beyond and we are looking forward to a warmer home now. Thanks
3 March 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Naila Ahmed,
Thank you for your fantastic 5-star review! We're thrilled to hear that Lee and Shaun provided you with quick and exceptional service, and that you are looking forward to a warmer home.
Your recognition of their efforts truly means a lot to us, as we strive to deliver the best possible experience for our customers.
Thank you again for choosing UKEM, and for your kind words about our team. We appreciate your support and hope you enjoy your improved energy efficiency!
Best regards,
UKEM Customer Service
Prolec boys- excellent customer…
Prolec boys- excellent customer service, explained everything as they went along.
2 March 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Sharon,
Thank you for your fantastic 5-star review! We are thrilled to hear that our Prolec team provided you with excellent customer service and clearly explained everything during your service.
Your positive feedback truly motivates us to continue our efforts in offering top-notch support and solutions.
We appreciate you taking the time to share your experience with others, and we hope it encourages more homeowners to improve their energy efficiency with UKEM.
Thank you once again for your kind words!
Best regards,
UKEM Customer Service.
Many thanks to Lee and Shaun for…
Many thanks to Lee and Shaun for completing the loft insulation, window vents and bathroom and kitchen extraction. They did a fab job, wete polite and hard working. I can't thank them enough, well done
2 March 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear MISS DIANE MIDDLETON,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you are pleased with the loft insulation, window vents, and extraction work completed by Lee and Shaun. It's wonderful to know they provided you with polite and dedicated service; we will ensure your kind words reach them.
Your feedback is greatly appreciated and encourages our team to maintain high standards for our customers.
Thank you again for choosing UKEM, and we hope you'll recommend us to your friends and family who may benefit from our services!
Best regards,
UKEM Customer Service
John & Lee did a good job
John & Lee did a good job, no messing about either. Hopefully it all helps and keep my bills down a bit.
2 March 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Calvin Deakin,
Thank you for your fantastic 5-star review! We're thrilled to hear that John and Lee provided you with excellent service and that they were efficient in their work.
We hope that the improvements made to your home's energy efficiency will indeed help in reducing your bills. Your satisfaction is very important to us, and it’s great to know that you are pleased with the outcome.
Thank you once again for choosing UKEM and for sharing your positive experience. We appreciate your feedback!
Best regards,
UKEM Customer Service
From start to finish Lee and Shaun were…
From start to finish Lee and Shaun were very professional and polite. Explained what they were doing and left my house very clean and tidy. Over all a fantastic job and would recommend Lee and Shaun.
2 March 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Shelly Tyson,
Thank you for your fantastic 5-star review! We’re thrilled to hear that Lee and Shaun delivered professional and polite service while keeping your home clean and tidy.
Your positive feedback encourages our team to continue upholding these standards, and we truly appreciate your recommendation.
Thank you once again for choosing UKEM and for sharing your experience. Your satisfaction means a lot to us!
Best regards,
UKEM Customer Service
Fantastic service
Fantastic service from Brian and Martin. They were quick, courteous and cleaned up after themselves so couldn't ask for anything more!
2 March 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Andy H,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you had such a positive experience with Brian and Martin. It’s great to know that their quick and courteous service, along with their attention to cleanliness, met your expectations.
At UKEM, we strive to provide excellent service and your feedback reassures us that we're on the right track.
Thank you once more for your kind words! We truly appreciate your support and hope your home enjoys the benefits of improved energy efficiency.
Best regards,
UKEM Customer Service
Reply from UK Energy Management Group Ltd
Dear Wyn Lewis,
Thank you for your fantastic 5-star review! We’re delighted to hear that you found our service quick and efficient.
Your feedback is crucial in helping us maintain high standards, and we truly appreciate your kind words.
Thank you once again for choosing UKEM. If you know anyone else who may benefit from our services, please share our details with them!
Best regards,
UKEM Customer Service
Our Electrical engineer Liam has done a…
Our Electrical engineer Liam has done a fantastic job installing our storage heaters, solar panels 3x battery’s and inverter, it was a tall order and due to one of his team being poorly he completed the job almost all single handed, very hard worker! One of the days he worked in the cold
N wet, Very professional knew his stuff and answered all our questions so we understand as it’s all new to us.
There were a few snags with missing equipment that he had to chase but that was out of his or my control… all in all a great job and Liam deserves a big pat on the back he’s an asset to any job A*
28 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Donna,
Thank you for your fantastic 5-star review! We're thrilled to hear that Liam made such a positive impact during your installation of the storage heaters, solar panels, batteries, and inverter.
Your kind words about his professionalism and hard work, especially in challenging conditions, truly highlight the dedication of our team. We're glad he could effectively address your questions while managing the unforeseen snags with equipment.
We appreciate your recognition of Liam as an asset to our service. Your feedback is invaluable, and we will make sure to pass your compliments along to him.
Thank you once again for choosing UKEM.
Best regards,
UKEM Customer Service.
Cavity wall & extractor fans
They guys were punctual (exactly on time) …, but explained again the job they were doing. Also updated me again after the job was completed.
They hosed down the patio area & doors after work. They Cleaned in kitchen & mopped floor bless em.
After any building work there is always dust as expected. I can live with that.
Lee & Shaun thank you.
27 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Gilly,
Thank you for your thoughtful 4-star review! We appreciate your feedback regarding the punctuality of our team, Lee and Shaun, and their efforts in keeping your home clean. It’s great to hear that they kept you informed throughout the process.
While we acknowledge that dust is a common outcome after building work, your satisfaction is important to us, and I will be sure to pass your comments on to management for review.
Thank you once again for your valuable insights!
Best regards,
UKEM Customer Service
Mark and Brian were amazing
Mark and Brian were amazing. Very polite and professional. Hardly any mess left.
26 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Crystal Jones,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that Mark and Brian provided you with such polite and professional service while ensuring minimal mess was left behind.
Your feedback is invaluable to us, and it motivates our team to continue delivering high-quality service.
We truly appreciate you taking the time to share your experience with us and look forward to hearing more success stories from our customers. If you have any further feedback or questions, feel free to reach out through our website.
Thank you for choosing UKEM!
Best regards,
UKEM Customer Service
Cameron and Tom from prolec energy…
Cameron and Tom from prolec energy solutions attended my house today. They were efficient, friendly, kept everything clean and tidy behind them, and explained how everything works. Highly recommend
26 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Danielle Monaghan,
Thank you for your fantastic 5-star review! We are thrilled to hear that Cameron and Tom from Prolec Energy Solutions provided you with efficient and friendly service while keeping your home clean and tidy.
Your positive feedback is greatly appreciated, and your recommendation means a lot to us. We continually strive to ensure our customers have the best possible experience.
If you have any further comments or need assistance, please feel free to reach out to us through our website.
Thank you once again for choosing UKEM!
Best regards,
UKEM Customer Service
Had John and Lee do my loft insulation…
Had John and Lee do my loft insulation and vent installation, done a great job, clean and tidy, friendly, all round happy customers.
26 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Keeley,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that John and Lee provided you with excellent service during your loft insulation and vent installation. It's wonderful to know you found them friendly, and that the job was completed cleanly and tidily.
Your satisfaction means a lot to us, and we appreciate your kind words. We’ll be sure to share your feedback with the team as it motivates us to continue delivering top-notch service.
Thanks again for choosing UKEM. Your support helps us reach more customers who might benefit from our services!
Best regards,
UKEM Customer Service.
Mark and Brian were very efficient
Mark and Brian were very efficient and professional. Tidied up any mess that was caused by drilling the vent in the kitchen. Excellent service.
24 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Amy Tovey,
Thank you for your fantastic 5-star review! We are thrilled to hear that Mark and Brian provided you with efficient and professional service, and that they tidied up after completing the work in your kitchen.
Your feedback is greatly appreciated, as it helps us maintain our high standards. We will certainly pass on your kind words to the team.
Thank you once again for choosing UKEM. We hope you enjoy the benefits of your improved home's energy efficiency!
Best regards,
UKEM Customer Service
Reliable, Skilled and Friendly Service from Liam
Liam came to fit storage heaters and fans in my property and I couldn’t be happier with his work. He was tidy, clean, reliable and clearly very skilled at his job. He was also really easy to chat to — pleasant, polite, and professional throughout.
He even stayed late to make sure everything was finished and that my heating was fully up and running before he left. Genuinely couldn’t have asked for a nicer or more helpful person. Highly recommend!
19 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Sarah dixon,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that Liam provided you with a reliable, skilled, and friendly service while fitting your storage heaters and fans.
It's wonderful to know that his professionalism and commitment to ensuring everything was up and running for you made such a positive impact.
Your recommendation means a lot to us, and we appreciate you taking the time to share your experience.
Thank you again for choosing UKEM!
Best regards,
UKEM Customer Service
They were really good
They were really good, friendly, polite. They did a nice job and cleaned up after definately will reccomend.
Thank you
19 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Raju Modhwadia,
Thank you for your fantastic 5-star review! We're thrilled to hear that you found our team friendly and polite, and that we were able to provide a clean and tidy service. Your recommendation means a lot to us.
We're dedicated to ensuring that all our customers have a positive experience, and your feedback encourages us to keep up the good work.
Thank you once again for choosing UKEM. We appreciate your support and hope your energy efficiency improvements bring you great benefits!
Best regards,
UKEM Customer Service
The company itself is very good and…
The company itself is very good and informative, the two workmen they sent, lee and shaun were extremely hard working, very pleasant to talk to and kept us informed about what they were doing and made an excellent job of it, and were very tidy and cleaned up after themselves, would recommend.
Mr stuart p beechey.
18 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Stuart Beechey,
Thank you for your fantastic 5-star review! We are thrilled to hear that you found our team to be hard-working and informative. Lee and Shaun are indeed valued members of our staff, and it's great to know they kept you informed while delivering excellent service and maintaining cleanliness.
Your recommendation means a lot to us, and we are grateful for your positive feedback on our services.
Thank you once again for choosing UKEM. If you have any further thoughts, please feel free to share them with us through our website.
Best regards,
UKEM Customer Service
Really great service and lovely guys…
Really great service and lovely guys who came to fit the insulation. Definitely recommend
16 February 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Dear Jessica,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you experienced great service and found our team to be lovely while fitting the insulation.
Your recommendation means a lot to us, and it’s wonderful to know that our efforts to improve energy efficiency in homes are appreciated.
Thank you once again for choosing UKEM! Please share our details with anyone who might benefit from our services.
Best regards,
UKEM Customer Service
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