Ordered a flip saw from them, which is a great piece of kit and arrived extremely quickly. This would have been 5 stars but I have to question the logic of sending out something so heavy and bulky via... See more
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I have recently suffered a bereavement and believe my father had bought a pressure washer from UKHS. I contacted them about a spare part for the pressure washer. I had no proof or evidence that Dad ha... See more
The lance of the sprayer had small holes in it so was spraying in all directions and kept falling off the nozzle wasting a lot of the cricket Mikey . Will not buy again from this supplier. Following... See more
Company replied
Just received the ex demo Fox quad cut lawnmower. Excellent build quality easy to assemble and once I discovered my model doesn’t have a choke lever but a small priming button at the front the electri... See more
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Company details
Written by the company
At UKHS.tv we have something for everyone—from garden machinery and power tools to kitchen appliances and jewellery. We proudly manufacture high-quality tools, machinery, and garden equipment featuring the latest technology. Explore our range of power tools, woodworking machines, mowers, ladders, and home craft supplies. Check out our air compressors, premium air tools, and renowned generators—all at competitive prices. For your workshop, we offer precision-engineered automotive tools, including trolley jacks, welders, tool storage, and pressure washers. Transform your garden with our selection of lawn mowers, multi-tools, chainsaws, hedge trimmers, and more. We offer both electric and petrol options for effortless garden maintenance. For the home, browse our kitchen appliances, including coffee machines, blenders, and steam cleaners.
Contact info
UKHS.tv, Daniels Way, NG15 7LL, Hucknall, United Kingdom
- 0330 123 0001
- sales@ukhs.tv
- ukhs.tv
4.5
Excellent
10k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Excellent product at a very competitive…
Excellent product at a very competitive price and immediate replacement of one incorrectly sized drill.
Pleased with all tools previously supplied by this Company.
23 December 2024
Always good value very quick delivery a…
Always good value very quick delivery a good company to deal with.
23 December 2024
Absolutely poor service from start to…
Absolutely poor service from start to finish ordered 3 items with express delivery I got a confirmation that all the items was scheduled for delivery the next day so I arranged a holiday off work waited in no delivery that day phoned the customer service and they said they would look into it phoned me back and apologised for the problem that was out of there control as the delivery driver was off sick so I was now upgraded to priority delivery wow I thought saying I would get my parcel the next day by 11am and at work as I could not take another day off well no parcel that day phoned up again and got the most rude customer service guy I have ever spoke to dreadful totally rude I was then told that my 3 items that I ordered was now with different delivery companies because they was shipped from different places so I was lied to firstly by the first person who said it was shipped and the driver was off sick and it was a priority delivery I then got home and my next door neighbour told me I had a parcel down her side that was left the day before when I was lied to the day before by the customer service guy saying it would be delivered to my work when it was delivered to my neighbours house the other two parts of my delivery have only just been dropped off at the wrong address as I had contacted customer service earlier in the text to have it delivered to my works but it came to my house all I can say is incompetent customer service and rude staff needless to say I won’t ever be using tools-To-GO nowhere if you need them again crap service from start to finish …….
16 January 2025
Unprompted review
Reply from UKHS.tv
Dear Carl,
Thank you for taking the time to share your experience. I am genuinely sorry for the frustration and inconvenience you’ve encountered. After thoroughly investigating the matter, I can see that we did fall short in certain areas, particularly in communication from our team. This is not the standard we strive to uphold, and I sincerely apologise.
Regarding the delays and delivery issues, while some of the problems arose due to errors from our third-party courier partners, I fully recognise that they are contracted by us, and ultimately, the responsibility falls on our shoulders. I appreciate your understanding that, unfortunately, we are also at the mercy of their performance, and when they fail, we both suffer. That said, we are committed to addressing these issues internally to improve how we manage and communicate during such situations.
I understand that miscommunication compounded the inconvenience you experienced, and this has been raised with the team to ensure this does not happen again. As a gesture of goodwill, I personally reached out to you to issue a partial refund for the inconvenience caused. I was also made aware that you experienced an issue with one of the products, which you’ve acknowledged wasn't our fault. I understand your frustration and want to assure you that I remain available to assist further. Once you’ve resolved the issue, please do not hesitate to contact me directly so we can review how to make this right and compensate you further for the trouble.
We truly value your feedback, and I regret that we have not met your expectations on this occasion. While I appreciate your disappointment, I hope that you will give us another opportunity in the future to deliver the level of service you rightfully deserve.
Best regards,
Fabio
UKHS.TV Tools-To-Go Customer Service Team
Good prices delivered quickly
Good prices delivered quickly. Had a problem with one item, which was swiftly dealt with and nicely resolved
30 December 2024
Great job 👏/ keep it up
30 December 2024
True to their word.
True to their word. Very quick turnaround and good quality goods.
27 December 2024
Prompt delivery & well packaged
18 December 2024
I purchased a wolf jet washer less than…
I purchased a wolf jet washer less than a year ago only used it 3 or 4 times through summer now it’s developed a major water leak at the top of the machine where th hose goes into the hose real . Took it back to the hucknall branch and told that they will look into the issue for me I explained exactly what was wrong with it . We then had a cold spell so when I asked the next day if they had sorted it I was told that the water pipes were frozen and couldn’t test it, so l called again the next day to be told the same thing and that they had no other water supply in the building that they could use so when I said ok I’ll call you tomorrow for an update I was told by a lady that I would be given the same answer so I asked can I have a replacement or my money back and was told no we can’t do that! So now just waiting for them to contact me sometime 😡After a few days the washer was looked at and I got a call from HKHS saying that a pipe has split and this wasn’t under warranty as it appeared to have had water left in the machine and had frozen causing the pipe to burst , however as a good will gesture they would replace the washer with a newer model. So happy with that result 😊
9 January 2025
Unprompted review
Reply from UKHS.tv
Hi Colin,
Thank you for taking the time to share your feedback. I’m sorry to hear about the issue you’ve experienced with your Wolf jet washer and the inconvenience caused by the current situation.
As you mentioned, the freezing weather has unfortunately affected our ability to test equipment thoroughly due to frozen water pipes at our Hucknall branch. We truly appreciate your patience during this challenging time. While we understand your frustration, it’s important to note that the issue with your machine may have been caused by residual water left in the pressure washer's hose over time, which can lead to freezing and damage during colder weather.
Our team is committed to resolving this for you as quickly as possible. Once the pipes are operational, we will test your machine thoroughly to ensure we address the issue accurately. In the meantime, please rest assured that we are keeping your case a priority and will contact you with an update as soon as we’re able to complete the necessary tests.
If you have any further concerns, please don’t hesitate to reach out to our customer service team directly. We’re here to help and will do everything we can to ensure a resolution.
Thank you for your understanding.
Best regards,
Fabio
Tools-To-Go Customer Service Team
Arrived within 24 hrs
23 December 2024
Reply from UKHS.tv
We’re so glad you had a great experience! Your support means the world to us.
Reply from UKHS.tv
Thank you so much for your 5-star review! We’re thrilled to hear you’re happy with your purchase.
FIRST PLACE I GO…
I'VE NEVER HAD A BAD EXPERIANCE WITH ANY OF THE TOOLS THAT I BOUGHT FROM UKHS.TV [FOX TOOLS] ALWAYS FIRST CLASS, IF I NEED ANYTHING THEIR THE FIRST PLACE I GO TO WOULD RECOMMEND TO ALL
23 December 2024
Reply from UKHS.tv
We’re so glad you had a great experience! Your support means the world to us.
wanted some new drills saw these…
wanted some new drills saw these advertised on offer bought them could not be happier always look on their web site good offers
23 December 2024
Reply from UKHS.tv
Your kind words made our day! Thank you for choosing us and sharing your experience.
Drill bit set
Product was a good price, but £4.99 postage was a very high price for a small package
23 December 2024
Reply from UKHS.tv
Hi Mike,
Thank you for your feedback. We’re glad to hear you were happy with the price of the product. However, we understand your concern about the postage cost.
Our delivery charges are based on the weight, size, and delivery method of the package to ensure a reliable and efficient service. That said, we’re always looking for ways to improve and provide better value for our customers, so we’ll certainly take your comments into consideration.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best regards,
Fabio
Tools-To-Go Customer Service Team
No issues brilliant servise with first…
No issues brilliant servise with first class delivert
23 December 2024
Reply from UKHS.tv
Thank you for your amazing review! We can’t wait to serve you again in the future.
Ordering was very easy
Ordering was very easy, and item dispatched promptly ensuring was delivered before Christmas.
23 December 2024
Reply from UKHS.tv
Thank you so much for your 5-star review! We’re thrilled to hear you’re happy with your purchase.
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