UK Postbox Reviews 

Grateful to Debbie today for quick, helpful replies to a range of queries I had as I set up my account today

I had a very quick service and when i queried about an addition of a name to my account Debbie helped me very quickly

Extremely helpful & consistently promptly too.

Be very careful with this company. In my experience, they add extra charges wherever they can and offer very little help when you need support.

I tried to close my account and pay the remaining fees, but they refused to deal with it properly and insisted I use the app instead. This gives the customer very little control or clarity over any extra charges that may be added.

The whole process felt suspicious and unfair. Poor customer service, poor communication, and I would not recommend this company.

A trustworthy company with excellent customer service. Every interaction has been smooth and professional. I couldn't be happier with the service.

I have used UK Postbox to send important legal correspondence from abroad to HMRC in the United Kingdom, and on both occasions the service has been exceptional.

On 12 May 2026, I submitted a Signed For letter to HMRC. Before processing it, a member of the team proactively contacted me to flag that the address I had entered would not accept deliveries via Royal Mail Signed For. He provided the correct address format and a helpful reference link. This level of initiative and attention to detail is rare and genuinely impressive - most services would have simply processed the item and let it fail. Instead, UK Postbox took the time to prevent a problem before it happened. Once I corrected the address and submitted a new item, the original was cancelled and the new one was processed within the hour.

On 26 May 2026, I contacted support because I could not verify delivery through Royal Mail's tracking website, which turned out to be geo-restricted from my location outside the UK. The support team responded promptly, checked the tracking on their end, confirmed that the item had been delivered and signed for by HMRC, and provided a direct link to the Royal Mail proof of delivery page.

From start to finish, the communication has been fast, clear, and professional. UK Postbox is exactly the kind of service you need when handling important documents remotely - reliable, proactive, and backed by a team that genuinely cares about getting things right.

Highly recommended.

Adam Benbrahim
Company Director and CTO, Perennix Ltd

professional and prompt assistance

I like this service. Good value for money, efficient, simple.

When I have an issue, I can talk to a human easily.

I had a great overall experience with UK Postbox, setting up the account, verification process, and it all started at the time that one of their verification team member took my case and they responded just like they were next door!
Reputation: I've seen and read positive feedback.
Their key values: Digital, web / mobile applications, and connectivity features.
I haven't start receiving anything from them in real actions yet as I am a new customer, but I think and hope the system will work well at the end.
The panel, settings, options are more than what I expected. You have 100% flexibility on choosing plan, charging and top ups, and generally I received full package of what I was looking for.
Too be specific, the initial call or booking with them may take a while, but as soon as they got your message they will do their part, like my verification process was in real time and I didn't have to wait hours or days. Wish the team luck and the service goes as we all expected.

Good Customer services efficient with sending packages..

The onboarding process was seamless.
Operational support request turnaround was instant , you have one of the best support teams, cheers to you, resolution was a breeze.
Keep up the good work guys . Am appreciative of all the help extended.

Great company. I recommend them to everyone. Helpful staff and affordable prices.

Ensured I got my debit card as quickly as possible, despite me being in India at the time. Great support and a lifesaver for Brits overseas. Highly recommended!

Well........................ a little delayed over the Easter Holidays but honestly, I think my impatience in getting an address sorted transferred to UKPostbox. In short, super quick in hindsight, good comms (a follow up note) and the assurance of a 'proper' setup in the background that provides me the right assurances of security etc - gained from the security protocols to set up an account.

Thank you.

This company on face value seem to offer a great service but there are a baffling number of options and no easy way of contacting them to discuss. Responses are slow and they have really put me on the back foot with finalising my move with it taking hours/days to get any information, and still no clarity. It’s bizarre that there’s no contact number to call them on. Frustrating.
UPDATE: following this review UKPostbox have been fantastic at following up by phone & email and assisting me with setting up the correct service for my needs. Therefore, while initial communication with customer service was poor, am upgrading this review to 4 stars thanks to recent experience with the business team who have been excellent.

Lisa went out of her way to resolve and assist me in getting my redirected mail. Kept me informed of all the developments of my letter's world tour. So helpful and polite even though I was quite direct at times. Brilliant customer service 5 🌟

Superb service, quick responses and incredibly helpful

I've been using UK Postbox for two years. Fast delivery, responsiveness to inquiries, reliability, and reasonable costs.

Excellent technical support! I was having technical issues with no features working when logged into my portal.
Found out my VPN software was causing this.
All sorted and working 100%!

Used for about 4 years, was a great service, I would definitely use again and recommend to others.