I can’t recommend UK Stairparts Ltd highly enough. Great service from start to finish. We purchased oak treads to modernise our 1920’s staircase. We are delighted, absolutely beautiful product.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received the handrails within the time scale given when I ordered. What made it better was when I contacted them and said that because I had removed the old handrails for decorating and my wife was st... See more
Ordered on line very straight forward, l was advised my order was ready for collection after 2 days. Found the workshop and showroom easily . My order was wrapped ready for me the guys were very hel... See more
Great supplier of top quality products. Had a query that was sorted instantly - no hassle at all. Postage is really quick and quite reasonably priced too. Products are really well packaged when... See more
Company details
Information provided by various external sources
UK Stair Parts provide the very best in quality stair parts, stair handrails, stair spindles and all other staircase components, suitable for all staircases whether modern, traditional, residential or commercial.
Contact info
Honywood Road, SS14 3ED, Basildon, United Kingdom
- ukstairparts.co.uk
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product
Excellent product, good service, they rang me up twice to query my order and then later to let me know when they were dispatching the order. The stair bannister arrived very quickly.
30 March 2025
amazing quality
amazing quality, really pleased with our order. they informed us the day before our delivery so we could arrange for someone to be there and it went smoothly.
would recommend
7 May 2025
Three very good reasons to use this company
Firstly! I found exactly what I wanted after having searched for some time. Secondly, they sent to Northern Ireland! (something that is increasingly difficult to achieve) Thirdly, they were very helpful with prompt, friendly - almost warm - email communication.
7 April 2025
I love my new spindles
I love my new spindles, they're fantastic quality and could be fitted to my existing staircase.
Delivered quickly and very well wrapped, I would highly recommend.
1 April 2025
Great communication and product…
Great communication and product delivery perfect too.
Thank you
29 March 2025
D.J.Simmons carpentry
Great company, quality products, been buying from these for several years.
27 March 2025
A very easy website to navigate with…
A very easy website to navigate with plenty of options.
Great communication with fast delivery. *****
20 March 2025
All received as expected
All received as expected, great to deal with, stairs look great
17 March 2025
Amazing customer service
Easy site to use, had lots of 'real human' interaction - emails to check in, make sure the order was in play, an actual phone call to book the delivery in and it all arrived on time. Perfect!
13 March 2025
Great service and advice
Great service and advice. Been here before and would come again.
13 March 2025
Delivered on time and well packed
Delivered on time and well packed. Items are of good quality.
8 March 2025
Another great experience with the guys…
Another great experience with the guys at UkSP. ✅
Many thanks as usual
👌😁
4 March 2025
Great quality and service.
These guys have a great range of options, they were very helpful when I needed to change my order the morning after I placed it, the guy who delivered was nice, and most important of all the quality of the oak handrails and pine spindles was excellent.
23 February 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.