UK Stairparts Ltd Reviews 

1,423
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I’ve been using UK stair parts for a number of years now and can’t fault the products and the service. Fast reliable and knowledgeable. I’m a director of a carpentry business and can’t fault the quali... See more

Rated 5 out of 5 stars

let down by another supplier. ordred this, paid extra for speedy delivery and hey presto it arrived as described and got me out of a hole !!!.

Rated 5 out of 5 stars

Delivered promptly and on time. Quality of products is good and no issues with anything. Ordering was easy and prices very reasonable for the quality received.

Rated 5 out of 5 stars

I ordered online and needed to add to order before it was dispatched, they made it so easy .. it arrived on time , well packaged and the quality was 100%.. what’s not to like ? Pete Auchterless

Company details

  1. Construction & Manufacturing

Information provided by various external sources

UK Stair Parts provide the very best in quality stair parts, stair handrails, stair spindles and all other staircase components, suitable for all staircases whether modern, traditional, residential or commercial.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,423)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service, quality goods nothing but a very positive experience. Quick and helpful response to my one query! I would have no hesitation in using this company again.

19 February 2025
Rated 5 out of 5 stars

5 stairs all the way

Found this company while searching internet, like the fact a British company and their prices compared to other retailers. The products I ordered turned up really quickly and the quality is outstanding. Honestly I cannot fault them from order to delivery. First class.

8 February 2025
Rated 5 out of 5 stars

Simply the best.

The team at UK Stairparts went above and beyond to supply me with the timber I needed for a balustrade at short notice. Even staying open an extra 5 minutes after closing time on the weekend, to receive me, after I was caught up in traffic. And then, even re-opening to recut the timber after it would not fit in my hired van.
Special thanks to David Chapman who made this possible, as I was running to a deadline and would not have made it in time, but for his understanding. Thank you David! (and team).

8 February 2025
Rated 1 out of 5 stars

Placed two orders online a few weeks…

Placed two orders online a few weeks apart. Delivery dreadful took time off work to wait in after they said it would arrive and it did not. This happened on both occasions. Very disappointing complained but they seem to think it was not there problem and blamed the courier they were using. Second time I complained I requested my delivery fee of 30.00 to be refunded and they have not done so. Not impressed with the service driver quite rude.

28 January 2025
UK Stairparts Ltd logo

Reply from UK Stairparts Ltd

Hi Alison,

Apologies for the delay to your order.

We all agree, that there is nothing worse than waiting in for parcels that do not arrive and as a company, we are always looking to improve our service and that of the couriers that we employ.

It is totally untrue that we did not think it was our problem, we apologised to you on many occasions and like all good companies, we tried to explain to you the reasons why the delay had occurred.

We called you and sent many emails with scans attached and explanations from the couriers, this was so that you had the maximum amount of information, and also to show you that we were taking your issue seriously and making every effort to get it resolved as quickly as possible.

We have used many couriers over the years, none of which are perfect, but we have settled on the two couriers, which over a long period of time, have been the most reliable.

As explained, it seems that there is a particular problem at your local depot.

It is just a shame that, on this occasion, the high quality of the goods and the fact that they were despatched by us within the timeframe given, has been overshadowed by the fact that the courier delayed the delivery.

Once again, apologies for any inconvenience caused.

Thank you for the Order.

Much appreciated.

Kind regards
David Chapman.

Rated 4 out of 5 stars

Great but I would have like a discount…

Great but I would have like a discount for ordering £700+ . It could have been free shipping for example.

17 January 2025
UK Stairparts Ltd logo

Reply from UK Stairparts Ltd

Hi Arnaud, Thank you for the order and feedback.
I am glad that you like the great quality products and service provided.
As discussed before you placed your order, we give every customer the same great quality and price.
Much appreciated.

Regards
David Chapman.

Rated 5 out of 5 stars

Great value and quality.

I've been searching around for a good quality stair hand rail to supplement my existing stair handrail. I saw good reviews of this company so spoke with them prior to my order. They were very helpful and I placed my order. I was a little worried about whether it would survive in the hand of the couriers. It arrived on schedule - extremely well packaged - and more importantly, undamaged. Thank you.

23 January 2025
Unprompted review
Rated 4 out of 5 stars

Good quality apart from the screws

Arrived quickly and apart from the screws provided was of good quality and package was well packed to protect the wood. The supplied screws however were quite weak and the heads broke easily so I had to use my own screws

6 January 2025
Rated 5 out of 5 stars

Very good indeed

The kit we ordered came on time, the wood was well wrapped up and was exactly as described and the man who delivered was happy to put it in the garage for meI also the person I spoke to when I gave them the order was very polite I will certainly use them again if needed
Thankyou

10 December 2024

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