Very friendly and professional company. Easy to contact. Nice sized units to accommodate all needs. Quick to respond to any questions via email or phone. Would - and intend to, use again, and woul... See more
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Review summary
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Great service with Tommy Gale. Clear explanation of process and what to do setting up the App and getting going. A bit of confusion on my part as didn't feel the need to insure what I intend to store... See more
Company replied
UK storage are a very approachable company who offer professional advice, making the finding of suitable storage stress free. Tommy Gale is a gem. No sales gimmick talk. Just honest and up front with... See more
Company replied
Absolutely fantastic!! I currently have 2 units with them and can’t fault anything. Their app is brilliant and so is their customer support. Liam in customer service was a pleasure to deal with!! I re... See more
Company replied
Company details
Written by the company
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Contact info
East Quay 3, TA6 4DB, Bridgwater, United Kingdom
- ukstoragecompany.co.uk
4.4
Excellent
872 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Extremely helpful,patient and polite.
The person I dealt with at this company was called Tommy,he was extremely helpful and guided me through every aspect of securing the rental unit and completing agreement etc.
I cannot thank Tommy enough for his patience and help.
10 July 2026
Unprompted review
Reply from UK Storage Company
Dear Richard,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Tommy was able to guide you through every aspect of securing your rental unit and completing the agreement. Providing helpful, patient, and polite service is exactly what we strive for, and it's wonderful to know that Tommy made the process easy and stress-free for you.
We'll be sure to pass on your kind words to Tommy – recognition like this means a great deal to our team.
Thank you for choosing us, and we look forward to continuing to support your storage needs.
Kindest regards,
The UK Storage Company team
Sammy was great and very helpful in…
Sammy was great and very helpful in getting everything set up
9 July 2026
Unprompted review
Reply from UK Storage Company
Dear Aileen,
Thank you for your wonderful review!
We're so pleased to hear that Sammy was great and very helpful in getting everything set up for you. We'll be sure to pass your kind comments on to him, as recognition like this means a lot to our team.
Thank you for choosing us, and we look forward to continuing to provide you with excellent service throughout your storage journey. 😊
Kindest regards,
The UK Storage Company team
Easy to book and having 13 weeks at…
Easy to book and having 13 weeks at half price is good value compared to other storage companies
9 July 2026
Reply from UK Storage Company
Dear David,
Thank you for your review! We're delighted to hear that you found the booking process easy and straightforward.
It's great to know that our 13 weeks at half price offer provided good value and compared favourably with other storage companies.
We appreciate your feedback and look forward to continuing to provide you with a great storage experience.
Thanks for choosing us! 😊
Kindest regards,
The UK Storage Company
Forces you to download their app and…
Forces you to download their app and upload you details and pictures of you.
Should be mention this before you pay
9 July 2026
Reply from UK Storage Company
Dear Customer,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations, as this is certainly not the level of service we aim to provide.
The requirement to provide identification and supporting information is part of our security and verification process, but we understand your frustration if this was not clearly explained before payment.
We would appreciate the opportunity to investigate exactly what was discussed during your interaction with our team. Please email our admin team with your account details, and we can review the call recordings and notes to ascertain precisely what information was provided. If we find that anything was not explained clearly, or that additional staff training is required, we will address this accordingly.
Thank you for bringing this to our attention, and we hope to have the opportunity to resolve your concerns.
Kindest regards,
The UK Storage Company
Easy booking system
Easy booking system. Nice clean units. Watch out for the charge for the padlock and insurance on to though!
30 June 2026
Reply from UK Storage Company
Hi Mark,
Thank you for your 5-star review and for highlighting our easy booking process and clean units.
We'd just like to clarify that the padlocks we provide are SSA (Self Storage Association) approved, offering a high level of security for our customers' belongings. We also recommend StoreProtect, as is standard practice across the self-storage industry, to help ensure customers' contents are protected in the unlikely event of theft, damage, or other unforeseen circumstances while in storage.
We appreciate your feedback and are pleased to hear you had a positive experience with us.
Thank you for storing with us.
All the best,
The UK Storage Company team
Good value storage solution
Using UK Storage was a good value short term solution to help with a house move. Easy to arrange, good customer service.
4 July 2026
Unprompted review
Reply from UK Storage Company
Dear Julie,
Thank you for your review!
We're delighted to hear that UK Storage provided a good-value solution during your house move. Moving home can be a stressful time, so it's great to know that arranging your storage was easy and that you received good customer service throughout.
Thank you for choosing us, and we wish you all the best in your new home.
Should you need storage again in the future, we'll be happy to help. 😊
Kindest regards,
The UK Storage Company team
very helpful and friendly!
very helpful and friendly!! I phoned in about a booking enquiry and was guided through options and reservations by Alex who was absolutely amazing and made sure my choices were right for me.
3 July 2026
Unprompted review
Reply from UK Storage Company
Dear Asia,
We are so pleased Alex was able to assist you throughout the booking process. Our Customer Support team is on hand to guide you to the ideal self storage unit for you. As we are centrally managed, we want to ensure that our customers feel valued and supported. Our UK Storage App will also help you to manage your account.
Thank you for storing with us.
Kindest regards,
The UK Storage Company team
Brilliant service 👏
Spoke to the lovley Sammie who guided me through the whole process of signing up and the app too . Very professional and helpful, friendly service Definitely recommend them . 5 🌟 🌟🌟🌟🌟
3 July 2026
Unprompted review
Reply from UK Storage Company
Dear Kirstin,
Thank you so much for your fantastic review!
We're delighted to hear that Sammie made the sign-up process and app setup so easy for you.
Providing professional, friendly and helpful service is exactly what we strive for, and we'll be sure to pass your lovely feedback on to her.
We're also pleased that you're enjoying the simplicity of getting started with us. Alongside our friendly customer support, customers benefit from secure storage, 24/7 access options, flexible contracts, and the convenience of managing their storage online whenever it suits them.
Thank you for choosing us and for your recommendation—it really means a lot to the team.
We look forward to supporting your storage needs! 😊⭐
All the best,
The UK Storage Company team
very helpful
very helpful, explained everything and once I had decided managed it all online.
Straightforward in the end and no fuss
21 June 2026
Reply from UK Storage Company
Dear Gareth,
We are delighted that our team were helpful throughout the process.
We hope you find the UK Storage Mobile App, easy and straightforward.
If you require any further assistance, please contact our customer support team.
Thank you for storing with us.
All the best,
The UK Storage Company team
I am moving back to the UK from the…
I am moving back to the UK from the USA. Booking my unit in Avonmouth from the States was most efficient and not a bad rate. Military veteran and senior discount would have been the icing on the cake - sadly not offered
27 June 2026
Reply from UK Storage Company
Dear Kevin,
Thank you so much for your kind review.
Please note we do offer Military Discount to service men and women. You can also visit our website about Military and Blue Light discounts available to our customers. Simply, click on this link and visit the Discounts and Promotions tab: https://www.ukstoragecompany.co.uk/faq/.
I also recommend that you email admin@ukstoragecompany.co.uk or call 01179825331 quoting your name and unit number and our customer support team will be able to apply the military discount.
Good luck with your move back from the USA, we hope it goes smoothly.
Thank you for storing with us.
All the best,
The UK Storage Company team.
Cheapest and easiest storage
Cheapest and easiest storage, used this company before, use it now, likely use it in the future
24 June 2026
Reply from UK Storage Company
Dear Benjamin,
Thank you for your great review!
We’re delighted to hear that you’ve found us to be the cheapest and easiest option — and even better that you’ve chosen to come back to us again.
We really appreciate your continued trust and look forward to helping you again in the future!
Kindest regards,
The UK Storage Company team
Super helpful customer services
Super helpful customer services; helped with no hassle when we needed to shuffle units & upgrade; helped out with access out of hours and helpful when. we exited. Thank you all ☺️
24 June 2026
Unprompted review
Reply from UK Storage Company
Dear Ash,
Thank you so much for your kind words! 😊
We’re really pleased to hear that the team was able to support you smoothly — from upgrading your unit to accommodating access and helping at move-out. Making the whole process as easy and hassle-free as possible is exactly what we aim for.
It was a pleasure having you store with us, and we truly appreciate your feedback. Wishing you all the best, and you’re always welcome back anytime!
Kindest regards,
The UK Storage Company team
Life Made Easy!
I had an excellent experience dealing with Liam at the storage facility. They were professional, friendly, and extremely helpful throughout the process. They took the time to explain everything clearly, from pricing to access arrangements, and made sure I had the right unit for my needs. The level of customer service was outstanding, and they made what could have been a stressful process very straightforward. I highly recommend them.
9 June 2026
Unprompted review
Reply from UK Storage Company
Dear customer,
Thank you so much for your kind review! We’re really pleased to hear that you found the process straightforward — making self storage easy is exactly what we aim for every day.
If there’s ever anything more we can do to help, please don’t hesitate to reach out. We truly appreciate your feedback and support!
Thank you for using UK Storage Company.
Kindest regards,
The UK Storage Company team
Reply from UK Storage Company
Dear Scott,
Thank you for our five star review.
We are delighted that our team were really helpful, and were able to provide you with everything you require for a successful UK Storage Company self storage journey.
If you require anything further, please do not hesitate to contact the Customer Support Team.
Thank you for storing with us.
All the best,
The UK Storage Company team
Good value for money and straightforward to set up
I spoke with Liam who was was very helpful in setting up the account for our unit in Chard. The process was straightforward and the unit was available on the agreed date. The unit was competitively priced and easily accessible.
12 May 2026
Unprompted review
Reply from UK Storage Company
Dear Julia,
Thank you for your great feedback!
We’re really pleased to hear that you found the process straightforward and the unit in Chard met your expectations for both access and value. I’ll be sure to pass your kind comments on to Liam—he’ll be delighted to know he made the setup so easy for you.
If you need any assistance going forward, just let us know—we’re always happy to help!
Kind regards,
The UK Storage Company team
All fine and good service
All fine and Liam offered a good service. I would add opening times on the mobile app which are missing.
17 June 2026
Unprompted review
Reply from UK Storage Company
Dear Marco,
Thank you for your feedback! We’re glad to hear that everything went well and that Liam provided you with a good service—we’ll be sure to pass on your kind comments to him.
We also appreciate your suggestion about including opening times on the mobile app. That’s really useful feedback, and we’ll share it with our team so we can look at improving this feature in future updates.
Thank you for storing with us.
Kindest regards,
The UK Storage Company team
Sammy honestly best person from…
Sammy honestly best person from customer service overall.
11 June 2026
Unprompted review
Reply from UK Storage Company
Dear Rafal,
We will pass on your comments to Sammy, she'll be delighted.
Thank you for our five star review.
If you require further assistance, our Customer Support team are on hand to help you.
Thank you for storing with UK Storage Company.
All the best,
The UK Storage Company team
Super simple process
Super simple process, all online with help when needed on the phone. Booked a storage unit and moved in the next day!
7 June 2026
Reply from UK Storage Company
Dear customer,
Thank you for our five star review.
We are delighted that you found the process simple and easy.
If you require anything further, please do not hesitate to contact our Customer Support team.
Thank you for storing with UK Storage Company.
Kindest regards,
The UK Storage Company team
Genuinely impressed!
Genuinely impressed!
Upon sign-up, minor glitches in that they sent me an 'Access Code' email which was blank (Evesham doesn't use access codes - it's all Blu2etooth), and the Directions map indicating it was on the right rather than the left. But......
Once there App worked great to open gate and doors. Facility very clean. Very happy with the unit.
Biggest grumble - the mandatory insurance ( min £1000) which is added to your bill 😡
Otherwise, very impressive👍
30 May 2026
Reply from UK Storage Company
Dear Robert,
Thank you for the fantastic feedback — we’re genuinely pleased to hear you were impressed with the facility, cleanliness, and how well the app worked for access. It’s great to know the Bluetooth entry at Evesham made things simple and seamless for you.
We’re sorry for the confusion around the access code email and the map directions — that’s really helpful feedback, and we’ll make sure this is reviewed so we can improve the sign-up experience for future customers.
Regarding your point about insurance, our StoreProtect is a Contents Protection Policy designed to give customers peace of mind that their stored belongings are covered against things like fire, theft, or damage while in storage. Unlike standard insurance, it’s specifically tailored for self storage and ensures protection is in place from day one. You can find more details here: https://www.ukstoragecompany.co.uk/storeprotect-information/
Thanks again for taking the time to share your experience — we really appreciate it and hope to continue providing a great service throughout your stay with us.
Thank you for storing with UK Storage Company.
Kindest regards,
The UK Storage Company team
Very friendly and professional company
Very friendly and professional company. Easy to contact. Nice sized units to accommodate all needs. Quick to respond to any questions via email or phone. Would - and intend to, use again, and would highly recommend to anyone needing storage - especially when moving can be so stressful anyway. 5*+++
3 June 2026
Unprompted review
Reply from UK Storage Company
Dear David,
Thank you kindly for awarding UK Storage Company five stars.
We are delighted that your self storage journey met your requirements and that our friendly and professional team, were able to assist you when required.
Thank you for storing with UK Storage Company.
If you need us again, please do not hesitate to reach out to our Customer Support Team.
Kindest regards,
The UK Storage Company team
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