UK Storage Company Reviews 

872
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff, noting that the team makes storage processes remarkably easy, seamless, and completely stress-free. People also mention the highly convenient mobile application, well-maintained facilities, and very competitive prices available for everyone. Some reviewers were not happy with customer service, mentioning poor communication, unhelpful attitudes, and difficult interactions during their rental period. A few people also shared frustrating issues regarding a complete lack of on-site assistance and heavily delayed responses to phone calls. Additionally, some customers noted problems with lock changes and unexpected charges that caused concern.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting team members who are kind, patient,... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that certain team members are exceptionally... See more

Service

Consumers find service to be positive, highlighting exceptionally easy processes, helpful advisors, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an easy process and... See more

Price

Customers had positive experiences with price, highlighting competitive rates, discounts, and clear cost... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very friendly and professional company. Easy to contact. Nice sized units to accommodate all needs. Quick to respond to any questions via email or phone. Would - and intend to, use again, and woul... See more

Company replied

Rated 5 out of 5 stars

Great service with Tommy Gale. Clear explanation of process and what to do setting up the App and getting going. A bit of confusion on my part as didn't feel the need to insure what I intend to store... See more

Company replied

Rated 5 out of 5 stars

UK storage are a very approachable company who offer professional advice, making the finding of suitable storage stress free. Tommy Gale is a gem. No sales gimmick talk. Just honest and up front with... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic!! I currently have 2 units with them and can’t fault anything. Their app is brilliant and so is their customer support. Liam in customer service was a pleasure to deal with!! I re... See more

Company replied


Company details

  1. Self storage facility

Written by the company

UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

872 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(872)

220 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An easy process from start to finish

An easy process from start to finish , very clearly explained and set up in almost seconds.
I would highly recommend.

27 February 2026
Unprompted review
UK Storage Company logo

Reply from UK Storage Company

Dear Mavic,

Thank you for your five star review.

We are delighted that you found the process easy from start to finish.

Thank you for recommending our self storage solution and service.

If you require anything further, please do not hesitate to contact our Customer Support Team.

Thank you for choosing UK Storage Company.

Kindest regards,

The UK Storage Company Team

Rated 5 out of 5 stars

Liam answered all of my questions and…

Liam answered all of my questions and got me booked in without any hassle. A seamless process from start to finish.

10 February 2026
Unprompted review
UK Storage Company logo

Reply from UK Storage Company

Dear Simon,

Thank you so much for your kind review! We’re delighted to hear that Liam was able to answer all your questions and get you booked in without any hassle. Providing a seamless, stress‑free experience is exactly what we aim for, so it’s great to know we delivered that for you.

If you need anything at all going forward, we’re always here to help.

Thanks again for choosing us!

All the best,

The UK Storage Company Team

Rated 5 out of 5 stars

Professional and friendly

4 March 2026
Unprompted review
UK Storage Company logo

Reply from UK Storage Company

Dear Stephen,

Thank you kindly for your five-star review.

We are delighted that our staff were professional and friendly during your storage experience.

Thank you for using us for self storage.

All the best,

The UK Storage Company

Rated 4 out of 5 stars

Pricing could be better but otherwise…

Pricing could be better but otherwise an amzing job
From booking a quote to moving took hardly an hour
This is how business shud be done.

3 March 2026
Unprompted review
UK Storage Company logo

Reply from UK Storage Company

Dear Amer,

Thank you so much for your fantastic review — we’re really pleased to hear that the process from quote to move‑in was quick and easy for you. That’s exactly the experience we aim to deliver.

Regarding pricing, we just wanted to offer a little reassurance. Our rates are monitored closely every day to make sure our customers always receive a fair and cost‑effective option. We also offer short-term discounts of up to 50% for storage, helping to keep costs as low as possible while still providing a secure and reliable service.

We really appreciate your feedback and are delighted you had such a positive experience overall. If there’s ever anything more we can help with, just let us know!

Thank you for choosing UK Storage Company.

Kindest regards,

The UK Storage Company Team

Rated 5 out of 5 stars

Alex is a top guy

Alex is a top guy. Answered all my questions and gave me an amazing offer which was lucky it was on only for today.
This guy is an attribute to your team.

3 March 2026
Unprompted review
UK Storage Company logo

Reply from UK Storage Company

Dear Paul,

Thank you for our five star review and recognising one of our team.

We are really pleased Alex was able to support you throughout your booking.

Thank you for choosing UK Storage Company.

All the best,

The UK Storage Company Team

Rated 5 out of 5 stars

Mollie

Mollie was sooo very helpful and polite. She deserves a pay rise as went the extra mile to find what was suitable and at a good cost.

3 March 2026
Unprompted review
UK Storage Company logo

Reply from UK Storage Company

Dear Jonny,

Thank you for your five-star review.

We are delighted that Mollie was helpful in supporting you during your storage booking.

Thank you for storing with us.

Kindest regards,

The UK Storage Company Team

Rated 5 out of 5 stars

Storage made Simple

A great storage facility with units of varying sizes to suit your needs. I would certainly use them again, due to ease of set up, location, ease of access and professional team to look after you.
Highly recommend!

2 March 2026
Unprompted review
UK Storage Company logo

Reply from UK Storage Company

Dear Gary,

Thank you so much for our five star review.

We are delighted to hear that our unit sizes meet your needs, and we’re pleased that setting up your self storage account was quick and straightforward.

If you need anything further, please don’t hesitate to contact our Customer Support team—we’re always here to help.

Thank you for storing with us.

Kindest regards,

The UK Storage Company team

Rated 5 out of 5 stars

Very happy with advice given by Tommy…

Very happy with advice given by Tommy Gale and he made the booking process extremely easy.

28 February 2026
Unprompted review
UK Storage Company logo

Reply from UK Storage Company

Dear Sharon,

Thank you for taking the time to share your feedback! We’re delighted to hear that Tommy was able to provide helpful advice and make the booking process so easy for you. Delivering a smooth and supportive experience is exactly what we aim for.

We really appreciate you choosing UK Storage Company. If there’s anything else you need, we’re always here to help!

Kind regards,

The UK Storage Company Team

Rated 5 out of 5 stars

Great all around

Very easy sing-up process, helpful staff, nice and clean, great service!

27 February 2026
UK Storage Company logo

Reply from UK Storage Company

Dear Mary,

Thank you for taking the time to leave us such a wonderful review!

We're delighted to hear that you found the sign‑up process easy and our team helpful. It’s great to know the facility met your expectations for cleanliness and service — we work hard to keep everything running smoothly.

We really appreciate you choosing UK Storage Company. If you need anything at all, we’re always here to help!

Kindest regards,

The UK Storage Company Team

Rated 5 out of 5 stars

Great friendly service

Great friendly service

1 March 2026
Unprompted review
UK Storage Company logo

Reply from UK Storage Company

Dear Customer,

We are so pleased the service you received from us was to our satisfaction.

Thank you for storing us.

If you require anything further, please do not hesitate to contact our Customer Support team.

Kindest regards,

The UK Storage Company Team

Rated 5 out of 5 stars

Perfect

Perfect. Stayed with me on call while I set the app up and made sure all had created successfully. Great comms and customer service.

1 March 2026
Unprompted review
UK Storage Company logo

Reply from UK Storage Company

Dear Customer,

Thank you so much for sharing your positive experience with our UK Storage Company Customer Support team. We always strive to deliver first‑class service, and it’s wonderful to hear that we’ve hit the mark.

Thank you for choosing us.

If you need anything further, please don’t hesitate to contact the UK Storage Company team.

All the best,

The UK Storage Company Team.

Rated 5 out of 5 stars

I had a great experience getting set up…

I had a great experience getting set up with my storage unit in Telford thanks to Mollie. She was friendly, professional, and made the whole check-in process really smooth and easy to understand. Everything was clearly explained, and the service felt welcoming from start to finish. Really appreciate the help — excellent customer service!

Joshua

28 February 2026
Unprompted review
UK Storage Company logo

Reply from UK Storage Company

Dear Joshua,

Thank you so much for taking the time to share your experience! We're delighted to hear that Mollie made your move‑in process at our UK Storage Company Telford site smooth and straightforward. Providing clear, friendly, and welcoming service is exactly what we aim for, so it's wonderful to know she delivered that for you.

We really appreciate your feedback — it means a lot to the team. If you ever need anything during your stay with us, we’re always here to help!

Thank you for choosing UK Storage Company.

Kind regards,

The UK Storage Company Team

Rated 5 out of 5 stars

Spoke to Sammy Bush from storageUK

Spoke to Sammy Bush from storageUK, to set up my storage, and have nothing but positives!
Extremely patient, friendly and professional.

28 February 2026
Unprompted review
UK Storage Company logo

Reply from UK Storage Company

Dear Cal,

Thank you for sharing your feedback regarding the Customer Support you received from Sammy. we will pass on your praise.

Thank you for choosing UK Storage Company.

If you require anything additional, do not hesitate to contact our Customer Support team.

Kindest regards,

The UK Storage Company Team

Rated 5 out of 5 stars

Ease of booking storage unit value for…

Ease of booking storage unit value for money excellent containers site is very secure

22 February 2026
UK Storage Company logo

Reply from UK Storage Company

Dear Adam,

Thank you for taking the time to leave us a review!

We're so pleased to hear that you found the booking process easy and great value for money.

It’s wonderful to know you’re happy with the quality of our storage units and that you feel confident in the security of the site.

We really appreciate your feedback and are always here if you need anything!

Thank you for choosing UK Storage Company.

Kindest regards,

The UK Storage Company Team

Rated 5 out of 5 stars

From start to completion everything was…

From start to completion everything was made fully clear and very easy to understand, Easy stress free process.
Thank you Sammy

27 February 2026
Unprompted review
UK Storage Company logo

Reply from UK Storage Company

Dear Abi,

Thank you so much for your lovely feedback! We're delighted to hear that everything felt clear, simple, and stress‑free from start to finish. That's exactly the experience we aim to deliver.

A big thank you to Sammy too — we’ll be sure to pass on your kind words.

If you ever need us again, we’re always here to help - we have a dedicated Customer Support team on hand to help you with any enquiry.

Thank you for storing with UK Storage Company.

Kindest regards,

The UK Storage Company Team

Rated 5 out of 5 stars

Recommend for sure

Lovely team, very helpful and kind. Set my account in few minutes, answered all questions. Definitely will recommend 🙂

26 February 2026
Unprompted review
UK Storage Company logo

Reply from UK Storage Company

Dear Joanna,

Thank you for giving us five-stars!

We’re delighted to hear that our team were helpful, kind, and able to get everything set up for you so quickly. It’s great to know all your questions were answered and that you had such a smooth experience.

We really appreciate the recommendation !

If you ever need anything in the future, we’re always here to help.

Thank you for storing with UK Storage Company.

Kindest regards,

The UK Storage Company Team

Rated 5 out of 5 stars

Tommy made my whole experience amazing…

Tommy made my whole experience amazing today whilst booking storage, he's a very valuable asset to your company

25 February 2026
Unprompted review
UK Storage Company logo

Reply from UK Storage Company

Dear J Laight,

Thank you so much for your wonderful feedback! 😊

We’re delighted to hear that Tommy made your storage booking experience amazing. We’ll pass your kind words on to him.

If there’s anything more we can help you with, please don’t hesitate to get in touch!

Thank you for booking with UK Storage Company.

Kindest regards,

The UK Storage Company

Rated 5 out of 5 stars

Sammy is a credit to your business

I found your representative Sammy very helpful and extremely personable to my needs and made the whole process easy to book and explained everything well.

25 February 2026
Unprompted review
UK Storage Company logo

Reply from UK Storage Company

Dear Darryl,

Thank you so much for our five-star review.

We are so pleased that Sammy was able to assist you throughout the whole self storage process.

If you require anything further, please do not hesitate to get back to us - our Contact Centre Support Team are available during our standard business hours.

Thank you for storing with UK Storage Company.

Kindest regards,

The UK Storage Company Team

Rated 5 out of 5 stars

Alex went above and beyond with his…

Alex went above and beyond with his positive attitude and support. Truly amazing service — I’ll be recommending and returning for sure!

23 February 2026
Unprompted review
UK Storage Company logo

Reply from UK Storage Company

Dear Kristiana,

Thank you so much for awarding UK Storage Company self storage site in Burton-on-Trent.

We are delighted that Alex went above and beyond to support your self storage experience.

Thank you for storing with us, and we'll be delighted to welcome you back.

All the best,

The UK Storage Company Team

Rated 5 out of 5 stars

My overall experience with UK Storage…

My overall experience with UK Storage has been excellent. The facilities, price, location and the customer service has always been outstanding. Everytime I called my queries were answered quickly and with kindness. I would definitely use these services again.

21 February 2026
Unprompted review
UK Storage Company logo

Reply from UK Storage Company

Dear Tara,

Thank you so much for sharing your experience! We're thrilled to hear that you found our facilities, pricing, location, and customer service to be excellent. It's great to know that every time you contacted us, your queries were handled quickly and kindly — that’s exactly the service we aim to provide.

We truly appreciate your recommendation and would be delighted to welcome you back whenever you need storage again.

Thanks for choosing UK Storage Company!

Kindest regards,

The UK Storage Company Team

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