I’ve been using the Ulike A10 for a little over a year now, and I’m genuinely happy with the results. At first, I wasn’t sure if an at-home IPL device would really work, but with consistent use, I not... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had my IPL device for a while now. I love that it was cost effective (way less than paying for repeat laser appointments), that it doesn’t hurt to use (for me anyway) and that it is effective... See more
Ulike is very comfortable to use, and completely painless for me. I have not gotten around to using it consistently, however which is why I am rating 4 stars instead of 5, simply because I am not sur... See more
Company replied
The Ulike device I purchased worked well at first, but after two weeks it stopped working. I understand that this may have been due to a manufacturing defect, which is beyond our control. Thank you fo... See more
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Company details
Written by the company
About Ulike Founded in 2013, Ulike is one of the leading providers of home beauty devices, selling over 4 million units in 17 countries worldwide. We are determined to solve the hair removal problems of women worldwide. We believe everyone should be able to remove their unwanted body hair wherever and whenever they want. This is why we've developed portable, professional, and pain-free laser hair removal devices designed to give you a salon-grade experience in the comfort of your home (or hotel room!). R&D is at the core of who we are, and we invest at least 30% of our yearly profits into developing hair removal technology. For example, our latest innovative Sapphire Ice-Cooling patent technology is a triple temperature control cooling system designed to significantly remove pain reduce common side effects. Our handsets guarantee results in only 4-6 weeks, as opposed to the 8-week industry standard making Ulike a safe, convenient, and efficient hair removal choice. Our Vision Ulike aims to solve the problems during and after the hair removal process so that our customers can complete their hair removal in their own homes and not just in the beauty salons while lowering the overall cost. Want to know more? Feel free to contact us at support@ulikeglobal.com Our Work The Rose series is the 5th generation of Ulike products. Through extensive investments in R&D and offline product testing, we constantly upgrade the product design, improving consumers' experience with every upgrade. From the prototype where it was only possible to accomplish hair removal to the 2nd generation that reduced skin heating, to the 4th generation that's free from pain to the skin with Ice-Cooling technology, the 6th generation of the Rose series is an innovative combination of all our efforts since the beginning. As our technology continues to progress, Ulike's product will enable beauty salon-grade hair removal for women and men in the comfort of their own homes.
Ulike's 100-Day 100% Money-Back Guarantee
Ulike's 100-Day 100% Money-Back Guarantee
At Ulike, your satisfaction is our top priority. That's why we are proud to offer a 100-day hair-free money-back guarantee when you purchase any Ulike IPL device. If, within 100 days of purchase, you are not satisfied with the product or the results, you may return it for a full refund.
To ensure a fair application of the return policy, we suggest users to follow the recommended usage stated in the manual for at least one month before submitting a return request. After about a month, users should see a noticeable reduction in hair growth. We also recommend extending your personal trial period to the full 100 days, as all individuals are different and it may take a longer period of time to see results from the IPL treatment. If the period of use is less than one month or the recommended usage stated in the manual is not followed, the return policy is considered void.
In addition, please note that IPL may not be effective for every individual depending on their hair color and skin tone. Therefore, we recommend that everyone review the suitability chart on our official website before purchasing. If you have any concerns or questions about IPL, our products, or anything else, please do not hesitate to contact our customer service team at support@ulikeglobal.com.
Contact info
300 Lenora Street #1096 , 98121, Seattle, United States
- +1 833-206-6933
- support@ulikeglobal.com
- ulike.com
4.4
Excellent
795 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Honestly amazing
Honestly amazing. I've been using this device for a couple of months now and the results have been amazing! No pain at all either.
21 March 2026
Unprompted review
Reply from Ulike
Dear Callie,
Thank you so much for your kind feedback! We’re thrilled to hear that you’ve had such an amazing experience after using the device for a couple of months, and that you’re seeing great results without any discomfort.
Your satisfaction means a lot to us, and we truly appreciate your support.
Warm regards,
Ulike Customer Service Team
Kind people although is was rude.
I was a true full blown „Karen“, oh my and they were so kind and polite I hope I served for some laughter … I laughed at least about myself. 🤷♀️
5 March 2026
Reply from Ulike
Dear Monika,
Thank you so much for your kind and honest feedback—it truly made us smile! 😊 We really appreciate your openness, and we’re so glad we could assist you in a positive way.
Our team always strives to provide patient and respectful support, and it means a lot to know that it made your experience a good one. We’re happy to hear you could share a laugh too—that’s always a win!
Thank you again for your support.
Warm regards,
Ulike Customer Service Team
Great device
Great device! Very easy to use, not painful at all. You start seeing results pretty soon if you’re consistent.
19 March 2026
Unprompted review
Reply from Ulike
Dear Amrita,
Thank you so much for your wonderful feedback and for choosing Ulike!
We’re delighted to hear that you find the device easy to use and comfortable, and that you’re already seeing results. Consistency truly makes a difference, and it’s great to know it’s working well for you.
Your support means a lot to us, and we’re always here if you have any questions or need any assistance along the way.
Warm regards,
Ulike Customer Support Team
Don't Buy It
I would give -5 star. the device is heating so fast and turns off. i can't even use it! Seems super cheap device.
20 March 2026
Unprompted review
Reply from Ulike
Dear Mary,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with your device.
Our team has already reached out to you via our official support email, support@ulikeglobal.com, to assist in verifying the issue and providing a resolution. We take all customer concerns seriously and are committed to helping our users get the best experience from their devices.
For clarification, devices like yours have built-in safety features that may cause them to temporarily shut off if they detect unusually high temperatures or extended continuous use at high power levels. This is a standard precaution designed to protect both the device and the user. While it is not expected during typical use, it can occur under certain conditions.
In addition, we provide a two-year warranty, and any non-human-caused quality issues are covered under this warranty. Once the issue is resolved, you can continue using your device with confidence.
We encourage you to contact our support team directly so we can guide you through troubleshooting steps and ensure everything is working properly.
Thank you for giving us the opportunity to assist.
Warm regards,
Ulike Customer Support Team
We had an issue with a wire breaking…
We had an issue with a wire breaking with our Ulike. We reached out expecting to be disappointed with the response. Instead, we had an immediate support response committing to take care of it extremely quickly.
All products can have issues. Most companies don't stand by their product. Ulike is the company that you can trust when you by from them that they've got your back.
I am super impressed and would buy from Ulike again without hesitation. Great product, great results, and great support. What's not to like?!
16 March 2026
Reply from Ulike
Hi Customer,
Thank you so much for sharing this incredibly kind and thoughtful review — it truly means the world to us! 💛
We completely agree: all products can have occasional issues, but what truly matters is how a company responds. We're so glad we could step in quickly and earn your trust when it mattered most. Hearing that you would buy from us again without hesitation is the highest compliment we could ask for.
Thank you for recognizing our commitment to standing by our products and our customers. Your support and kind words inspire our entire team to keep delivering great results and even better service.
We're honored to be a brand you can trust. Here's to more great results ahead!
Warmly,
The Ulike Team
Device works, but glasses broke within a few uses
The device itself works. I’ve noticed less hair growth after a couple weeks. The issue I have is with the glasses. One of the arms of the protective glasses broke within a few uses. I’ve been trying to manage with using one arm of the glasses, but the laser still peaks through which can cause harm. Ulike will send it for free if I write a review, otherwise it’s a not covered and you’ll have to pay for another one.
Air 10 device: 5/5
Protective glasses: 0/5
18 March 2026
Unprompted review
Reply from Ulike
Hi Winnie,
Thank you for sharing your honest feedback — we truly appreciate hearing about your experience, both the positives and the areas where we fell short.
We're glad to know that the device itself is working well for you and that you've already noticed results. That's exactly what we hope for! 💛
However, we're genuinely sorry to hear about the issue with the protective glasses. Your safety during treatments is incredibly important to us, and we completely understand how frustrating it is when an accessory doesn't hold up. Please know that this is not the experience we want for our customers.
To make this right, we'd like to help. Please reach out to us directly at support@ulikeglobal.com with your order details, and our team will assist you.
We value your trust and want every part of your Ulike experience to meet your expectations. Thank you for giving us the opportunity to improve, and we hope to resolve this for you quickly.
Warmly,
The Ulike Team
used machine was sent
I placed my order on February 28, 2026, and today is March 17, 2026 — the package has just arrived. And look at this: they sent me a used machine. The inside is full of sand and dust, and the box is completely damaged both inside and outside.
I contacted customer support and even provided photos showing that the package was completely damaged, yet they still asked me to prove how the product is not working. Seriously?
16 March 2026
Unprompted review
Reply from Ulike
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the experience you’ve had, and we understand how frustrating this situation must be.
We take concerns regarding product condition and packaging very seriously. This is certainly not the experience we aim to provide. Please note that all Ulike devices are shipped as new, and what you described may have occurred during transit. That said, we are actively reviewing this case with our logistics partner to better understand what happened.
We also understand your concerns regarding the troubleshooting request. Our intention is to fully assess the situation and provide the most appropriate solution as quickly as possible, not to cause any inconvenience. We appreciate you providing the photos, which are very helpful for our investigation.
Our support team has already been in contact with you and is working to resolve this matter. If there is anything further you would like to share, please feel free to reach out to us at support@ulikeglobal.com
.
Please rest assured that we are committed to finding a fair and satisfactory solution for you as soon as possible.
Thank you for your patience and understanding.
Best regards,
Ulike Customer Support Team
I have ordered twice from this company…
I have ordered twice from this company and I’ve never been done wrong, my protective glasses that come with my laser actually ended up breaking and I reached out to the company and they are even replacing it for free. I would definitely recommend this company for your laser hair removal journey.
18 March 2026
Unprompted review
Reply from Ulike
Dear Customer,
Thank you so much for your kind words and continued support! We’re truly happy to hear that you’ve had a positive experience with us.
It means a lot to know that you trust our products and service, and we’re glad we could assist you with the replacement of your protective glasses. Providing reliable support and standing behind our customers is always our priority.
We sincerely appreciate your recommendation and are grateful to be part of your laser hair removal journey.
If you ever need any further assistance, please don’t hesitate to reach out.
Best regards,
Ulike Customer Support Team
Great Results After a Year of Use
Very happy with the results after a year of using the ULike Air10. Simple to use and effective. Highly recommended!
1 April 2025
Unprompted review
Reply from Ulike
Hi Donna,
Thank you so much for your wonderful review! 🌟
We're absolutely thrilled to hear that you're still happy with your Ulike Air10 after a full year of use — that truly means the world to us! 💛 Knowing that you've found it simple, effective, and worthy of recommendation is the best feedback we could ask for.
Your journey with Ulike over the past year inspires us to keep innovating and delivering the best at-home IPL experience possible.
Thank you for trusting Ulike and for taking the time to share your experience. We're honored to be part of your self-care routine!
Warmly,
The Ulike Team
I like ulike
I live ulike. It is easy to use and I could see a slight difference within a month. I'm new, but I am hopeful and pleased. The price point was a stretch, but more reasonable than most for the features it has. I am well pleased.
6 March 2026
Reply from Ulike
Hi Lynda, 💜
Thank you so much for your kind feedback! We’re delighted to hear that you’re enjoying your experience with Ulike and that you’ve already noticed a difference within the first month. It’s great to know you find it easy to use and that the features and value made it worthwhile for you.
Consistency really helps maximize results, and we’re so glad you’re feeling hopeful and pleased so far. Thank you again for your support—we truly appreciate you being part of the Ulike community! ✨
— The Ulike Customer Service Team
Fast responses
Fast responses, got what I needed done very quickly. Very kind service too.
9 March 2026
I love the LED mask from Ulike!
I love the LED mask from Ulike. It arrived quickly and their customer support has been responsive and helpful. I’ve been using the mask a few times a week for a month now and it has made a significant improvement on my skin’s clarity and quality.
6 March 2026
Unprompted review
Reply from Ulike
Dear Jesse,
Thank you very much for taking the time to share your experience with the Ulike LED mask. We’re delighted to hear that your order arrived quickly and that our customer support team was able to assist you in a responsive and helpful way.
It’s especially wonderful to know that after using the mask a few times a week for a month, you’ve already noticed a significant improvement in your skin’s clarity and overall quality. Feedback like yours truly motivates us to continue providing high-quality products and service.
If you ever have any questions or need further assistance, please don’t hesitate to reach out to us. We’re always here to help.
Warm regards,
Ulike Customer Support Team ✨
My glasses broke so that stopped my…
My glasses broke so that stopped my progress which are not covered by warranty. Which is annoying considering it’s a couple hundred dollar product. I’ve used it for months then had to stopped because the glasses broke. If your shaving all the time to use it then you can’t really tell if it’s working. Now that I’ve stopped using it I don’t think there’s any results. However keep in mind I had to stop. Will give it another go. I did my research and the technology seems to be great.
6 March 2026
Unprompted review
Reply from Ulike
Dear Yasmina,
Thank you for sharing your feedback. We’re sorry to hear about the issue you experienced with the protective glasses and understand how this may have interrupted your treatment progress.
Although the accessory is outside the warranty coverage period, our team still wants to help resolve this for you. Our after-sales team has already contacted you and arranged a solution to send you a replacement pair of protective glasses.
Please kindly keep an eye on an email from our after-sales support team at support@ulikeglobal.com
, where you will find the details regarding the replacement.
We truly appreciate your patience and your willingness to give the device another try. If you have any further questions or need assistance, please feel free to reply to the after-sales team, and they will be happy to help.
Warm regards,
Ulike Customer Support Team
I’m very happy with the product...
I discovered Ulike by chance through my own research online. I’m very happy with the product and I definitely consider the company trustworthy. I’d also like to thank your customer service team for their quick responses and polite, helpful support. If I were to purchase another product, I would choose Ulike again and I would gladly recommend it to others.
4 March 2026
Reply from Ulike
Dear Pelin,
Thank you very much for taking the time to share your positive experience. We are delighted to hear that you discovered Ulike through your own research and that you are satisfied with both our product and service. Your trust in our brand means a great deal to us.
We are also pleased to know that our customer service team was able to provide prompt and courteous support. Your kind words and recommendation are truly appreciated and serve as great encouragement to our team.
Thank you again for choosing Ulike. We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
The Ulike Team
The Holy Grail of LED red light therapy masks!
I have purchased 2 LED masks previously to buying the Ulike ReGlow LED Therapy mask. Both were high end, but I really didn't see any results. I was going just forget about buying a mask and wasting more money until I came upon an ad for Ulike. After reading reviews and doing deep research, I decided to try Ulike ReGlow, and I am so glad I did. After the first use, my skin felt so smooth and soft. I use the firm, rejuvenate and glow settings consecutively and use it 5-6 times a week. I am 72 and although I have very few wrinkles, I do have dry patches and this mask has taken care of those. I have noticed my face is starting to be a bit firmer. The only downside I see is that the eyeshields press into my skin under my eyes and cause dents in my skin. I've tried adjusting the mask different ways, loosening the strap, but it still happens. For me, that is the only negative. However, I only use the mask before going to bed, and by morning, the dents are gone. I love that the lights cover my entire face, upper lip and nose included. Other masks don't do that. I did have a few wrinkles above my upper lip, which drove me crazy, but the mask is helping with that issue, where other masks did not help at all.
All in all, I am amazed with the results I'm seeing with the Ulike ReGlow mask, and it's worth every penny. If you're undecided about buying it, I highly suggest that you do. You won't be disappointed!
25 January 2026
Reply from Ulike
Dear Susan,
Thank you so much for sharing such a detailed and thoughtful review! 😊 We’re truly delighted to hear about your experience with the Ulike ReGlow LED Therapy Mask and that you’re already seeing positive results. It means a lot to us that after trying other high-end masks, you decided to give Ulike a chance—and we’re so glad it’s been worth it for you.
It’s wonderful to know that your skin is feeling smoother, softer, and more hydrated, and that you’re noticing improvements in firmness as well. Hearing that the mask has helped with dry patches and the lines above your upper lip is especially encouraging for our team. We’re also happy that you appreciate the full-face light coverage—it’s something we designed very intentionally. ✨
Thank you as well for sharing your feedback about the eye shields. We truly appreciate insights like this, as they help us continue improving our products and user experience. If you ever feel the discomfort persists, please don’t hesitate to reach out to our customer support team—we’d be more than happy to help. 💜
Your kind recommendation means the world to us. Thank you again for choosing Ulike and for being part of our community!
Warm regards,
The Ulike Team
True advertising and delivery of a…
True advertising and delivery of a product that works and lasts
5 February 2026
Exceeded expectations!…
I bought the Ulike 10 hoping to deal with the hair I had remaining after countless laser sessions. I am shocked at how effective it has been. So much hair stopped coming back after only 2-3 sessions and the hair that has come back (due to hair growth cycle) took much much longer to grow back than it usually would and is much finer. It does not hurt, the cooling tip definitely does its job. I am happily surprised with how effective this has been and definitely recommend it to those still debating the purchase. I do have pale skin with dark hair so I am in the ideal category for it to work, but it definitely does work!
6 March 2026
Reply from Ulike
Dear Natalie,
Thank you so much for sharing your experience with the Ulike Air 10! 😊 We’re thrilled to hear that it has been so effective for you, especially after you had already gone through multiple laser sessions.
It’s wonderful to know that you started seeing noticeable results after just a few treatments and that the regrowth has been slower and finer. We’re also glad the cooling technology helped make the process comfortable for you—that’s exactly what we designed it for. ❄️✨
Thank you as well for mentioning your skin and hair type and for recommending Ulike to others who may still be deciding. Your honest feedback and support truly mean a lot to us.
We appreciate you choosing Ulike and wish you continued great results!
Warm regards,
The Ulike Team 💜
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