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Rated 5 out of 5 stars

I just received my first Ulivary order and I am so impressed with the quality of my kimono robe. The silk is gorgeous and the print and colors are amazing. I also really appreciate all the care and... See more

Rated 5 out of 5 stars

If i could post a picture it would do it justice these robes are so luxurious and soft and beautiful. The packaging is immaculate and add to the luxury of the experience. I've had the robes and sl... See more

Rated 1 out of 5 stars

Horrible customer service , I returned an item, which ulivary provided me with return label through post office . Package was lost , post office denied claim Ulivary no help & I am expected to ea... See more

Company replied

Rated 5 out of 5 stars

I was looking for an elegant robe for the final stage of my pregnancy (let’s be honest, I’m in pajamas most days, but I still want to look like I made an effort!). This robe is absolutely perfect—soft... See more

Company details

  1. Fashion accessories shop

Written by the company

Fashion Brand Aesthetics Lived Varied Women-founded and designed for modern women Kimono Robe | Lounge | Bridal | Lifestyle


Contact info

4.0

Great

TrustScore 4 out of 5

103 reviews

5-star
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Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Beautiful Stylish Kimono Robe

Purchased a short Kimono robe for my wife for Mothers day - she loved it (we had just returned from Japan from a holiday which we loved, so something little for her to remember Japan). Great fit, lovely fabric, great quality and a beautiful pattern. Also postage was quick / communication great.

1 May 2025
Unprompted review
Rated 1 out of 5 stars

The robe/ kimono was disappointing.

The robe/ kimono that I got was not the quality advertised. The material felt very cheap. The kimono had threads coming out in the front, it says it fits S to XL, I am in between M and L and the kimono hung too tight to my body when closed. Very disappointing. While very close pattern to the picture looked very off in my hands. Very disappointment!

7 May 2025
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Reply from Ulivarylife

Hi Alba,

We’re truly sorry to hear that the robe didn’t meet your expectations. This is certainly not the experience we want for our customers. We take quality and fit very seriously, and we regret that this item fell short in both areas for you.

Please rest assured that we offer a 15-day return and exchange policy, and we’re more than happy to assist you with a return or help you find a better-fitting style if you’re open to it.

Feel free to reach out to our customer service team at service@ulivarylife.com — we’re here to help make things right.

Warm regards,
The Ulivary Team

Rated 5 out of 5 stars

Great product

It took longer than expected but I’m spoiled by Amazon so 12 days felt like forever, BUT the quality of the robe is amazing. Would buy again.

5 March 2025
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Reply from Ulivarylife

Thank you so much for your honest feedback and kind words about the quality of the robe — we're truly glad you loved it! 🤍

We understand that shipping times can feel long compared to platforms like Amazon, and we appreciate your patience and support as a small brand. We're continuously working to improve our fulfillment speed, and we hope to surprise you with an even better experience next time.

Rated 5 out of 5 stars

The most beautiful robe

I was looking for an elegant robe for the final stage of my pregnancy (let’s be honest, I’m in pajamas most days, but I still want to look like I made an effort!). This robe is absolutely perfect—soft, delicate, and beautifully fluid. The drape is stunning, the fit is just right, and it feels incredible against my skin. Not only is it effortlessly chic, but it’s also unbelievably comfortable. I’m already planning to get another—highly recommend! (My husband even commented on it)

5 March 2025
Unprompted review
Rated 1 out of 5 stars

Should be zero stars

Should be zero stars. I ordered an item back in November, package has never been recieved. They blamed the courier for destroying the package after they couldn't deliver to my address ( I receieve hundreds of packages per year with no issue). Ulivary did not tell me my item had been destroyed, I only found out after chasing them in January when nothing had been recieved.

7 January 2025
Unprompted review
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Reply from Ulivarylife

Thank you for your feedback, and we sincerely apologize for the inconvenience.

Upon reviewing your case, we found that the package was initially sent to Vietnam, Unfortunately, there was an issue with the address you provided, caused a failed delivery.

After we reached out, you provided a UK address, which was not deliverable. Later, you provided a Vietnam address, but by then the package had exceeded the delivery timeframe and was destroyed by logistic supplier.

We did our best to resolve the issue and regret that the package was not successfully delivered. As a gesture of goodwill, we refunded 50% of your order amount. We will also work on improving our logistics management based on your feedback.

Once again, our apologies, and we wish you a Happy New Year!

Best regards.

Rated 5 out of 5 stars

Robe

Stunning robes! Excellent customer service. Ordering a breeze. Looking forward to this gorgeous robe arriving!

1 December 2024
Rated 4 out of 5 stars

Lovely Robe, but Size Clarification Would Help

I bought the kimono robe as a gift for a friend, and she absolutely loves it! However, I do think the “one size fits most” could be a bit misleading. It would be helpful if there were clearer size options. That said, my friend is thrilled with the gift, and I’m so glad I chose it.

15 November 2024
Unprompted review
Rated 4 out of 5 stars

I had an issue with a product being…

I had an issue with a product being faulty and followed up with a number of emails. The company has taken ownership and accountability and is sending a replacement product which I am very thankful for their timeliness and follow up. I would definitely use the company again as I love their brand. Thank you

25 October 2024
Unprompted review
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Reply from Ulivarylife

Thank you for your support! We’re glad to hear that we could resolve the issue for you. We are committed to continuously improving our service, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Beautiful robes

I’ve purchased gorgeous kimonos multiple times, and they always make fantastic gifts. Everyone I've given them to has loved them! As a loyal customer, I would appreciate it if you could offer a bigger discount. It would be a nice touch.

13 October 2024
Unprompted review
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Reply from Ulivarylife

Thank you very much for your positive feedback. Ulivary will continue to improve to become even better. Have a nice day!

Rated 1 out of 5 stars

The robe was pretty but the "one size…

The robe was pretty but the "one size fits all" is way to huge for me. It's nice the fabric is soft, but the robe will not stay closed, even using the inside tie and belt. A waste of money.

28 September 2024
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Reply from Ulivarylife

Hi Melinda,
Firstly, thank you for your honest review. Regarding the size issue you raised, we have verified and would like to provide the following explanation:
1.Our website never described our robes as "one size fits all."
2.The size guide on the product page clearly states "one size fits from S to XL."
3.The dropdown description on the product page explicitly states, "One size fits most: With a chest and hip measurement of up to 45 inches, our robes fit almost all US sizes ranging from S to XL."
If you have any further questions, please refer to your purchase product link here: https://ulivarylife.com/products/short-kimono-robe-crane
Thank you very much for your valuable feedback. We will strive to improve and make the size guidance text more prominent. Wishing you a great time!

Rated 5 out of 5 stars

Great kimono and the fabric was so soft…

Great kimono and the fabric was so soft and beautiful. Was really impressed.

6 October 2024
Unprompted review
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Reply from Ulivarylife

Thank you very much for your positive feedback. Ulivary will continue to improve to become even better. Wishing you a great time!

Rated 1 out of 5 stars

I send an email requesting received a…

I send an email requesting received a return authorization and instructions over a week ago and still have not received a reply.

21 September 2024
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Reply from Ulivarylife

We’ve checked our records and found that we previously replied to your request for return authorization, including the shipping label, which was sent from service@ulivarylife.com.

Please check your inbox and spam folders to ensure you haven't missed it. If you still cannot find the email, let us know, and we’ll be happy to resend the information.

Rated 5 out of 5 stars

I ordered a mask and a robe for myself

I ordered a mask and a robe for myself! The mask is very soft and pleasant, does not let in light. The robe with cranes is very beautiful, thank you for the quality work!

13 September 2024
Unprompted review
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Reply from Ulivarylife

Thank you very much for your positive feedback. Ulivary will continue to improve to become even better. Wishing you a great time!

Rated 5 out of 5 stars

I’m very grateful to have had the…

I’m very grateful to have had the opportunity to get to know Ulivary 💝
I love my kimono😍

3 September 2024
Unprompted review
Ulivarylife logo

Reply from Ulivarylife

Thank you very much for your positive feedback. Ulivary will continue to improve to become even better. Wishing you a great time!

Rated 4 out of 5 stars

Exactly What I Needed

Working from home full-time, I wanted something comfortable yet stylish, and this robe fit the bill perfectly! The light, airy fabric is great for long workdays, and the soft, calming colors have earned me compliments the wrong size, but Nancy was super helpful and got with this purchase!

22 August 2024
Rated 5 out of 5 stars

Luxurious Comfort...

I bought the Pink Feather Bridal Robe on a whim, and it’s quickly become my go-to for relaxing at home. The fabric is incredibly soft and breathable, making it ideal for both warm and cool weather. I love the minimalist design – it’s simple yet elegant, with just the right amount of detail.

25 July 2024
Rated 4 out of 5 stars

Super product

The look, feel and size was really great. It fits perfectly (size XL) and is shipping was fast. I had a small issue with the quality of the kimono I purchased but I received good and fast service to resolve the issue.

6 August 2024
Unprompted review

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