I didn’t want to continue my subscription with the app and after writing my review the company immediately got in touch and offered a full refund. The customer support team were very courteous and dea... See more
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I have now had 3 unauthorised deductions to my bank account for £27.56, £35.01 and £7.39 None of these are authorised and there is no trace of a subscription on my phone to even cancel Total scam or... See more
The team is absolutely marvelous, im not great with apps and sunscriptions They helped me get set up and an opertunity to learn how it all works. They truly are dedicated to helping people get over... See more
Company replied
Edit: The issue below was solved by the Ultisef support team in a timely manner. All incorrect charges were funded, and their support staff were sincere and very helpful. I purchased their subsc... See more
Company replied
Company details
About Ultiself
Written by the company
Ultiself is a user friendly, actionable app that uses a science backed approach to create your optimal routine & build the best you.
If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL VIPSUPPORT@ULTISELF.COM and we will resolve your problems FAST.
If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL VIPSUPPORT@ULTISELF.COM and we will resolve your problems FAST.
Contact info
United States
- vipsupport@ultiself.com
- ultiself.com
2.8
Average
962 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have now had 3 unauthorised…
I have now had 3 unauthorised deductions to my bank account for £27.56, £35.01 and £7.39
None of these are authorised and there is no trace of a subscription on my phone to even cancel
Total scam organisation
19 July 2026
Unprompted review
I believe these people are scammers
I believe these people are scammers. I agreed to one small subscription as a trial. Then immediately a second 57$ was taken from my account. I want my money back. I did not agree to this!
18 July 2026
Unprompted review
I didn’t want to continue my…
I didn’t want to continue my subscription with the app and after writing my review the company immediately got in touch and offered a full refund. The customer support team were very courteous and dealt with the manner in a very time we fashion although the app was not for me. I did very much appreciate their quick response
17 July 2026
Unprompted review
The app I hold my self accountable
The app I hold my self accountable , I have been using app for 3yrs attempting to get all the items I need done in a day, I like routines and reminders cause I forget everything , and keep me busy , and remind you some time I have not picked up a book or I have not worked on my painting,
17 July 2026
Unprompted review
They scam for money
I did one time purchase. And never agree for subscription. Today I see my money are taken. It is a scam.
16 July 2026
Unprompted review
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this would be concerning, especially if you believed you were making a one-time purchase and later noticed an unexpected charge. We take billing concerns like this very seriously and would like the opportunity to review your case. Please contact me directly at rebecca@ultiself.com with the email associated with your account and the details of the charge. My team and I will investigate everything carefully and provide you with a clear response as quickly as possible.
Changed review from negative to positive
I changed my previous review. After communication with support team my money was returned to my account. I do appreciate this kind of attitude and way of working.
11 July 2026
Unprompted review
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this situation would be concerning, especially if you believe you were charged without an active subscription and have not received the response you were expecting. We take cases like this very seriously and would like to investigate your account thoroughly. Please contact me directly at rebecca@ultiself.com with the email address associated with your account and the details of the charges. My team and I will review your case carefully and get back to you as quickly as possible.
They charged me 3 times in the same…
They charged me 3 times in the same month and no option to cancel the subscription. I wrote and no answer. A total hack!!
8 July 2026
Unprompted review
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. Thank you for your feedback. We’re already in contact with you and are waiting for the account details we requested so we can identify your account and investigate your case. At the moment, we’re unable to proceed without this information. Please reply to our email with the requested details, and we’ll continue reviewing your case as quickly as possible. We're here to help.
The concept and actual app is nice.
The concept and actual app is nice.
However all the added costs to upgrade is excessive.
If I had of realized this I would not have bought this app from the beginning.
11 July 2026
Unprompted review
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. Thank you for taking the time to share your feedback. I'm glad to hear you like the concept and the app itself, but I understand why the additional upgrade options left you disappointed. We appreciate honest feedback like yours as it helps us improve the experience for our users. If you'd like to share more about your experience or have any questions, please feel free to contact me directly at rebecca@ultiself.com. We'd be happy to help.
Can’t believe
Can’t believe I keep getting charged even tho I have canceled over and over again
Stop stealing from me I don’t have much money as it is !!!!
Edit to add they fixed and refunded and very quick
13 July 2026
Unprompted review
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this would be very upsetting, especially if you believe you've already cancelled and are still seeing charges. We take billing concerns like this seriously and would like the opportunity to review your account in detail. Please contact me directly at rebecca@ultiself.com with the email associated with your account and any relevant billing information. My team and I will investigate your case carefully and provide you with a clear response as quickly as possible.
⚠️ Misleading sales process
⚠️ Misleading sales process – be careful
I had a very disappointing experience with Ultiself. I initially purchased a product through an Instagram advertisement and clearly authorized the first payment. However, during the checkout process, additional products were presented by simply clicking “continue,” without a clear indication that these clicks would result in further purchases and charges.
I was later charged additional amounts that I did not knowingly authorize. I was not clearly informed about any automatic payment agreement or subscription, and there was no transparent explanation in the emails I received from the company.
I have contacted PayPal to dispute these charges. I recommend being very careful and reading every step of the checkout process, as the way the offers are presented can be confusing and misleading. I also have screenshots of the Instagram advert that I clicked through and showed it to my best friend who is a higher class lawyer, we will take legal steps now he also said it’s not right. Also in the email confirmation is no information about automatic payments which is illegal in Germany. you guys are in trouble now.
12 July 2026
Unprompted review
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I can understand why this experience would leave you with serious concerns, especially if the checkout process and subsequent charges were not clear to you. We take feedback like yours seriously and would appreciate the opportunity to review your case in detail. Please contact me directly at rebecca@ultiself.com with the email associated with your purchase and any relevant information. I’ll personally ensure your case is reviewed thoroughly and that you receive a clear response after we investigate the matter.
Emma
Emma, made the experience to my issue very easy and she was very kind.
6 July 2026
Unprompted review
Reply from Ultiself
Thank you for your kind review! We're so pleased to hear that Emma made the process easy and provided the support you needed. I'll be sure to share your feedback with her. We truly appreciate your support and are glad we could help.
Extra charge of over 50€!
I signed up for a week (8,76€) but got charged additionally 50,31€. Definitely scam, DON’T SIGN UP!!!
8 July 2026
Unprompted review
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why you'd be concerned after seeing a charge you did not expect. We'd really like the opportunity to review your account and clarify what happened. Please contact me directly at rebecca@ultiself.com with the email associated with your purchase and the charge details. I’ll personally make sure your case is investigated promptly and that you receive a clear response.
I am sticking to my goals better
11 July 2026
Unprompted review
Reply from Ultiself
Thank you for your review! We're delighted to hear that Ultiself is helping you stay consistent with your goals. Building lasting habits takes time, and it's great to know the app is supporting you along the way. We appreciate your support and wish you continued success on your journey.
Utiself is a complete scam
Utiself is a complete scam. I’ve been trying to cancel my subscription but all emails go unanswered. I shall have to cancel my card. DO NOT sign up
24 April 2026
Unprompted review
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why you'd feel concerned if you've been trying to cancel your subscription and haven't received the response you expected. We'd like the opportunity to look into your case and help resolve it. Please email me directly at rebecca@ultiself.com with the email address associated with your account. I'll personally make sure your request is reviewed as a priority and that you receive a response as soon as possible.
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I can see why you feel upset if you believe you were charged unexpectedly. We take concerns about billing very seriously and would like the opportunity to review your case carefully. Please contact me directly at rebecca@ultiself.com with the email associated with your account and any details about the charges. My team and I will investigate the matter thoroughly and provide you with a clear response as quickly as possible.
The team is absolutely marvelous
The team is absolutely marvelous, im not great with apps and sunscriptions
They helped me get set up and an opertunity to learn how it all works. They truly are dedicated to helping people get over their addiction above all else and the courses are motivating and well structured. Thanks Team Ultiself, i appreciate you.
9 July 2026
Unprompted review
Reply from Ultiself
Thank you so much for your heartfelt review! We're delighted to hear that our team was able to help you get started and make the app easier to understand. Knowing that you feel supported on your journey and that you're finding the courses motivating and well structured means a great deal to us. Your kind words are a wonderful encouragement to the whole Ultiself team. Thank you for your trust and support!
Wouldn't cancel my subscription via…
Wouldn't cancel my subscription via email.
100% a scam site
9 July 2026
Unprompted review
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. Thank you for your feedback. We’re already in contact with you and are actively working through your case together. We appreciate your patience while we continue assisting you. If you have any additional questions or need further support, please feel free to continue our conversation by email. We're here to help.
Reply from Ultiself
Thank you for your review! We're so glad to hear you're enjoying Ultiself. It means a lot to know the app is making a positive difference for you. We appreciate your support and hope to continue helping you achieve your goals.
One week subscription, charged automatically 87usd afterwards - SOLVED
I took only one week subscription.
After the week had passed, ultiself charged me automatically 87 USD!
I contacted them via email, let's see if they react and reimburse me.
Be very careful with the app!
---
Update: I got very fast feedback and the problem will be solved.
Changed from one star to four
3 July 2026
Unprompted review
Reply from Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this would raise concern, especially if you were not expecting an additional charge after your one-week subscription. We take billing questions seriously and appreciate you reaching out to us. If you have already contacted our support team, thank you for your patience while we review your case. If you need any further assistance, please feel free to contact me directly at rebecca@ultiself.com. My team and I will make sure your case is carefully reviewed and that you receive a clear response as soon as possible.
Micheal was very helpful
Micheal was very helpful, professional and efficient .
Thank you
29 May 2026
Unprompted review
Reply from Ultiself
Thank you for your kind review! We're delighted to hear that Michael was able to help you with professionalism, efficiency, and care. We'll be sure to share your feedback with him, as recognition like this means a lot to our team. We truly appreciate your support!
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