Ultralets Reviews 105

Awful company just interested in your money
I was a long term tenant (8 years) until 2 days ago
I was asking for repairs to be done in the house for 3 years ultralets kept bodging the work which ended in the house been mouldy and damp due to them not fixing a leaking pipe.
Damp spread to bedroom carpet and damaged all our furniture and they won't pay for or replace it.
My child as sustained injury from broken door step
Holes in living room ceiling waiting for 3 years and still not fixed
Sheds falling down
Garden unusable
Outer doors won't stay closed unless locked as handles broke
No cold water in kitchen for 4 years
Plus lots more
They denied knowledge of repairs even though they came out and took photos themselves of the damage
I got environmental health involved they ordered all the above work plus more too be done. 6 months later still no work completed.
Ultralets reply to environmental health been involved was a section 21 eviction notice so revenge eviction.
All staff very rude they lie and share your information or emails around the office and to local associations without consent. So data pertection breach too.
If you go with them then good luck as you will need it.
I know that ultralets will comment on this and try and cover up everything with lies say no evidence of anything but I have at least 80 emails, dozens of photos and 2 environmental health reports to back it.
They put my children's health and safety at risk.

Ultralets took over the property i was renting around 8 months into the tenancy. When I gave notice I was given a final bill and told to hand my keys into their Beverley office on the specified given date.
All was well I thought until i chased my deposit. I was greeted by a rude letting agent informing me that the owner was claiming for cleaning and damage even though they had a full itinery detailing the damage when i signed the lease from the previous letting agent. I provided evidence to them and directed them to the original itinery but was still informed they were taking it to the deposit dispute service.
This has taken 3 months when it could have been settled within weeks.
Calls not returned, not helpful, rude letting agent.
Not a great company to deal with if you are a tenant.

Horrid company to let from.

Expect lies, lies, and then more lies from them.

I have tried to put this review out on every platform I can as it is 100% the truth and should be known and seen by all, but Ultralets have done their upmost to deny and or besmirch me even though I have evidence backed by the council that confirms everything. Below is a short summary of the issues I had and believe me there were many more, but I will stick to the main issues to try and keep the review at an acceptable size...

They did not have the property fit for rent for when I moved in, even though they had 6 weeks prior to me paying them a deposit and setting a move date.

The property also had no legal electricity as the metre was rigged and had to be reported to the electricity board SSE, leaving me with a dangerous supply until fixed.

The Gas metre was unregistered - meaning I had to register the supply before using it, which is a slow process taking 28 days, so I had no gas for a month.

The bathroom floor was dangerous - it was that bad the environmental health deemed it a deathtrap.

The ceiling over a 6 weeks period had umpteen water leaks in the bedroom, bathroom, hallway and kitchen.

My front garden was being used as skip by Ultralets Repair staff clearing out another flat in the building. Broken glass, old toilets, broken furniture was all piled up and scattered across my garden for over 4 weeks - it was that bad I couldn't even access my gas metre to take a reading...

My rear garden wasn't much better and seemed to be getting used as a bin by lots of tenants living above me who seemed to think it was acceptable flicking all their cigarette tab ends and general household waste from their balcony and into my garden - more to come on this bedsit, and it's extreme amount of tenant activity later...

I then had to get environmental health/council involved over a period of 7 months after they failed to fix many serious repairs over an 8-week period of waiting and getting lied to about when repairs would be done...

When the Environmental Health Officer visited for the first time to inspect the property the Ultralets owner also turned up a 'Mr. Spencer Wood' who was full of excuses and lies and at one point become aggressive with me and the council officer with an attempt to intimidate them, stating how he knew those in charge at the council and who the officers boss was - at one point he had to be asked to leave the property and wait outside whilst the environmental health officer completed her inspection. He then continued to be aggressive towards me and the council officer, and he tried and failed to dominate the situation and when I mentioned what was going on in the property above me, you could see him getting more and more aggravated and this was because they were also renting a bedsit property above me that had become an illegal HMO in a one bedroom bedsit above my flat to 20 yes twenty immigrants... And on a further inspection by the council, 12 mattresses were found, and 5 sofas in said bedsit which again environmental health had to step in and resolve.

The building also had a Rat infestation, constant leeks from bad guttering that caused flooding in the rear yard in heavy rain, and underneath the property was a constant stench of sewage which over a 3-month period had visits from Yorkshire water and the Ultralets workers who were deemed at fault by Yorkshire Water and eventually a Ultralets worker had to drain it all manually over a 3 day period and filled it with gravel and added an external flow pipe.

Then because I had reported Ultralets and their bogus landlord to the environmental health about all these issues Ultralets and The Landlord tried evicting me on bogus laughable grounds of a NO-FAULT Section 21 claiming the landlord wanted to sell.

Thankfully, the council 'AGAIN' stepped in and provided me help because of everything by moving me to a council flat. This all went on over a 12-month + period and made my life hell and filled it with stress.

Then shortly after I moved out with help from the council, guess what? Ultralets had the flat back up for rent again???? So much for selling, huh? - So avoid renting from Ultralets and the criminal like behaviour landlords they serve, who have track records for doing this over and over.

EVERYTHING IN THIS REVIEW IS 100% CORRECT AND TRUTHFUL, AND I CAN SUPPLY PAPERWORK AND PHOTO EVIDENCE IF REQUIRED.

Recently viewed a property which was really nice and would have been great for my family. And in decant condition. It was easy and quick to go through the application. The people at ultralet was really nice to talk to and helpful. Unfortunately we did not get accepted by the landlord and will be getting our holding deposit back. We are a nice family who look after our home

As a landlord I can honestly say they set a high standard for the properties. Ultralets make sure they're in a good state of repair and most importantly: safe! Their issue reporting system is top notch and ensures repairs are prioritised and fixed. Their agents are available online and by phone. Since switching to Ultralets, the service to tenants is so good we even get Christmas cards and gift vouchers from some of them. Just incredible. Tenants are in safe hands and anyone who leaves a negative review is probably just a problem tenant with an axe to grind.

Young refreshing team with a professional approach, I really like them👌👍

Ultralets has been fantastic for me as a new landlord. I first got in touch with Spencer and his investment sales team around early 2022 following a recommendation; the initial conversation was a get to know you chat and to understand what I am looking for as an investor and given that I am based in London what my investment strategy would be, once I had an idea I went away and started to build up the funds needed. They added me to their investment portal and were always on hand to answer any questions I had regarding the property; after I had settled on my chosen property they happily accommodated a viewing and various inspections, when it came down to the conveyancing they helped manage the process which was really helpful.

Following completing their lettings team headed up by Jake reached out and gave me all the information I needed to know as a landlord. The response times from all involved is great and they are very accommodating, given my working schedule I may not reach out until the back end of the day but there is someone still there able to deal with my query or at least acknowledge my message and that fills me with confidence as an investor from out of town as I know that they on top of things and the customer satisfaction I get is great.

I am now in the process of purchasing my second property through their investment portal and this time there will be some refurbishment works needed and it’s great to know that they have a repairs and maintenance team that can do it in house.

When I went to the property viewing on Friday and Jack (Maintenance manager) accompanied me making notes of all the points I had picked out and by Monday I had received a detailed quote, this speed was great as it allowed me to have all the information needed to analyse the deal and secure the property given there were a number of other parties enquiring.

My first property is coming up for a rent review and Jake and the team have reached out in advance to let me know what a respectable rental value would be and it’s great to know that they are on top of this.

I know this is a long summary and I wish people take time to read it as Ultralets has been fantastic for me and I keep continuing to recommend them to friends and family.

Thank you very much Spencer and all for your service!

Absolutely amazing service from the team. Ultralets fully manage all my properties, the team look after them as if they were their own. The tenants they find are all great tenants, I love the process in how they match the right tenant, it’s a tough job but they always seem to get it right.

More recently they have reviewed all my properties to guide me in how to ensure we get each of them to a EPC grade c - great work thank you.

The Best Letting Agent in the area. All the staff members are there to support guide and ensure you know exactly what is going on not only with your tenant and property but all the changes to legislations and government policies.

I’ve dealt with Ultralets for some years now, and yet again they have delivered a great service to me and my property investment journey. Their comms are spot on, the staff all friendly and knowledgeable and I know they are a safe set of hands when it comes to property investment and management.

I live in Surrey, I have many properties in hull
I think the best service and very good advice I get from the ultra let , very helpful and trustworthy, I recommend to other investors to contact ultra let before you go to other agent ,

I’ve been using Ultralets to manage my properties for several years now, and their customer service and back office systems have been fantastic. They have taken care of renovations, general maintenance and tenant queries. In short, they have been fantastic.

Quality agents are hard to find and an honest one who protects your investment as if it were their own are an ever rarer breed.
Ultralets are that agent in my view.
From sourcing properties for me to letting them out, they have excelled from day one.
Would highly recommend and in fact I have done already, to a number of friends and family.

The team at Ultralets now manage the bulk of our property portfolio, us having tested the first one with them just over a year ago. The team are extremely helpful and polite and we've not had any issues with them. They also undertook a major refurbishment to one of our properties and this was done on time, on budget, to a very high standard and we are delighted with the result. Their online system makes it very easy to access information relating to our properties and to work with them in terms of managing the likes of services, repairs etc as they arise. I would not hesitate to recommend them

professional throughout, keeping me in the loop and responding to queries promptly. Very efficient service

Absolutely fantastic service from the whole team. I instructed Ultralets for full management and From arranging photographs to tenant moving in, the entire process was smooth and painless. Got a full overview of each applicant in order to make a decision and the most recent tenant still resides in the property and with regular inspections and keeping me updated on any regulatory changes, I know my property is being well managed and maintained. Would not hesitate to recommend these guys to any new or existing landlords!

Highly recommended for all areas of property lettings and investment.

Helpful, friendly and professional team, who are always at hand to advise and help out.

Genuine, hard working company, leading the way for lettings in the Hull and East Yorkshire area.

I have had nothing but a first class service with Ultra Lets on multiple occasions. Five stars all the time.

What a quick turnaround! 5* Service!
Had my property photo'd and listed online in less than a week. The entire service from viewings to being let was efficient aswell as being rigorous in the process for finding the tenants. All queries are dealt with quickly by the friendly staff, used them for nearly a year now and wouldn't hesitate to recommend their services.

Very polite and knowledgeable team. The team understood what I wanted and offered great solutions. They gave me plenty of great advice.

I only gave a 1 star because i had to if there was an option for no stars then thats the rating i would give this company. This company is the worse I have come across in dealing with! My fiancée and I explained our situation to them. They said understood and there wouldn't be any issues, but the gave us the run around. Very unprofessional, they do not know laws and thinks of themselves as being above the government. They promised calls back and will keep in communication but that wasn't the case. They also lie to cover themselves, made my fiancée wait to even look at a place because they didn't show up with the right keys. So much wasted time and efforts and we didn't even let with them yet. Thankfully so because if it is this unprofessional and chaotic in the beginning I would hate to imagine if we followed through and let from them. WILL NEVER RECOMMEND TO ANYONE! DO NOT USE AMD STAY AWAY FROM Ultralets!