ULTRA Skins Reviews 

269
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, most reviewers were unhappy with their experience overall. Consumers frequently experienced significant delivery delays, often waiting several weeks or even months without ever receiving their purchased items. Furthermore, people encountered extreme frustration as customer support services consistently failed to answer emails or process legitimate refund requests. Some reviewers were happy with the products, praising their great quality, perfect fit, and overall ease of installation. Additionally, a few customers noted that the company provided prompt replacements when they encountered defective items. These positive customer experiences demonstrated that certain items could successfully meet buyer expectations once finally delivered.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a split opinion. While many reviewers expressed... See more

Order

Clients share negative opinions on order due to severe delivery delays and complete lack of communication.... See more

Response time

People report profound frustration and widespread disappointment regarding unresponsive customer service and... See more

Quality

Users describe ambiguous interactions with quality, expressing severe frustration over poor materials and... See more

Refund

Customers consistently note negative experiences with refund, highlighting a lack of communication and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Stay away from this company!! Ordered and paid for a pack of 6 and after waiting for over a week and sending an email, I received a pack of 2 protectors that are not even cut for the advertised... See more

Rated 1 out of 5 stars

At a complete loss now with this company. Originally ordered a product on 5th September, now 3 months later I'm still awaiting it. Initially they sent me someone else's product after 11 days, in... See more

Rated 1 out of 5 stars

18 days waiting for delivery from abroad UK to Poland is f bullocks.No answers to any mails especially when I decide cancel order.After 18 days I get f sticker not professional skin case.On Temu it... See more

Rated 1 out of 5 stars

Placed order on 9th December and didn’t receive anything. Iv sent several emails asking for a refund or replacement and to update on what’s happening and I just got one reply, it was delivered on 17t... See more


Company details

  1. Mobile Phone Accessory Shop

Written by the company

Made in Britain - Premium Vinyl Skins Premium & durable cast vinyl skins for smartphones, tablets, Xbox, Playstation, and laptops.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

269 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.5

All reviews

(269)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad quality, even worse customer support

Ordered on etsy a few months back not knowing they have a separate website. Bad quality, cheap and wrinkly, couldn’t fix it with a hairdryer. Their etsy page seems to be permanently closed since then and i can’t get a hold of them to either refund or replace the skin. Money thrown out the window.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolute ripoff

Absolute rip-off. Delivery took so long almost forgot about it, they didnt bother to answer my emails when i asked for my order status. The skin arrived defective, unusable. They accused me of damaging it myself so they won't refund me. Reading the other reviews, i see that's a common practice with these guys.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Awful quality

hands down the worst quality on the market and i have tried near every skin producer there is. These feel so cheap and poorly cut, the “application gel” left some permanent blemishes on my new macbook pro that don't seem to go away even after i took the skin off.
It took like 3 weeks to arrive and 0 response to any of my emails, you simply cannot request a refund or cancel your order because there is no one you can talk to.
TRASH, DO NOT ORDER!!!

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Complete waste of time and money

Never thought i'd waste my time making an account on a platform i don't use just to leave a bad review but this joke of a "company" really got on my nerves.
It's been close to a MONTH now and my order finally arrived after a bunch of unanswered emails. I open it and surprise, the skin is completely ripped around the usb port and overall quality is really bad.
After another week of silence my mails are finally answered and they accused me of ripping the skin myself in order to not refund me. There is no customer support, this is a one-man show and it feels like talking to a child throwing a tantrum, it's laughable.
AVOID!!!

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Item still not delivered a month later...

It has been a month since I placed my order. The order still hasn't arrived and my refund request is being ignored. Terrible service. Wouldn't recommend to anyone and will certainly not be buying anything from their website again!

3 May 2026
Unprompted review
Rated 1 out of 5 stars

Very slow shipping

Takes them forever to ship and then takes another forever to get it delivered... this within mainland Europe. Would not recommend, will not buy again.

21 April 2026
Unprompted review
Rated 1 out of 5 stars

S C A M M E R S

They still haven't sent the item and ignored my refund request for non-delivery. They also have an open lawsuit against them for fraud. I'm going to keep posting this so that many people know how unscrupulous they are and that their scams are going to cost them dearly. They don't respond because they know perfectly well what kind of scammers they are; that's how they make a living.

17 April 2026
Unprompted review
Rated 4 out of 5 stars

Honest review genuine purchase. Dire customer service

Sent the wrong size protector for my phone.

I have now been refunded. Although I was really hoping they could provide ,e with a protector that fits.

The tempered glass protectors are really poor at actually protecting the screen. Even the extortionate versions from brands such as Zagg, Sapigen and Mouse, may stop ligt scratches but drop the phone and it's no where near as protective as a wet application film screen saver.

Just gutted that they have become very difficult to find.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Not worth the money & bad customer service

I bought both the top and bottom clear skinz for my new MacBook. The gel left streaks underneath and after lifting and reapplying to try and get the air bubbles out, it stretched. It's not as easy as you think to do yourself. I sent over multiple emails to customer care including images of how it stretched and the streaks, the only response I received from Christian was its air bubbles - which I clearly stated IS NOT. I sent 3 more emails, none were responded to. For the price I paid, it's definitely not worth it.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid!

Poor customer service, I returned this back to them on 25/03 and as of 11/04 still not received a refund or any message back! Disgusting service!

25 March 2026
Unprompted review
Rated 4 out of 5 stars

Terrible customer service

Terrible customer service. I contacted them asking to help me track my order because it had not arrived after one month, but never replied. Fortunately, I received it after two months and the product is very good.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

18 days waiting for a sticker …

18 days waiting for delivery from abroad UK to Poland is f bullocks.No answers to any mails especially when I decide cancel order.After 18 days I get f sticker not professional skin case.On Temu it cost 2 pound not 20 and the shipment arrives up to 7 days.Never again this fraud.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

5 STAR SERVICE!

Big shoutout to Christian @ ULTRA Skins for your superb customer service! He went above and beyond my expectations, and I am very grateful for that. On a separate note, I have had the skin fitted to my MacBook since June 2023, it’s still as perfect as the day I fitted it. Worth every penny!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Ultra Skins is worth every penny,highly…

Ultra Skins is worth every penny,highly recommend!!!! I’m always using similar screen protectors and body wraps on my phones,but around every 3-4 months started peeling off,or the screen protector started fading.Ultra Skins is totally different, easy to install. I’ve got the full body wrap for my iPad,MacBook Pro and iMac too.

30 January 2026
Unprompted review
Rated 1 out of 5 stars

Skin Makes Application Difficult and Frustrating. Delivery 2 weeks

The WOOD Series Skin for the S25 Edge was delivered two weeks after I placed the order. Unfortunately, there was no installation video or guidance available for this specific skin, so I had to apply it on my own. The skin only began to adhere after applying very strong heat with a hair dryer. Even then, the edges still do not hold perfectly, mainly because the material is extremely thick.

I have used thinner skins from other companies before, and those were much easier to apply. Because this skin is so thick and does not stick to the phone until it is heavily heated, the installation process becomes much more difficult. The skin kept slipping during application, making it impossible to align it perfectly. My previous two phones were wrapped with skins from another brand, and the thinner material worked far better overall.

27 January 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience

After 20 days I am still waiting for the product, confusing communication about the delivery status and very bad assistance, better to say no assistance, from the customer service.
Absolutely to avoid buying from this site.

20 January 2026
Unprompted review

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