Stay away from this company!! Ordered and paid for a pack of 6 and after waiting for over a week and sending an email, I received a pack of 2 protectors that are not even cut for the advertised... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Made in Britain - Premium Vinyl Skins Premium & durable cast vinyl skins for smartphones, tablets, Xbox, Playstation, and laptops.
Contact info
United Kingdom
- contact@ultraskins.co.uk
- ultraskins.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad quality, even worse customer support
Ordered on etsy a few months back not knowing they have a separate website. Bad quality, cheap and wrinkly, couldn’t fix it with a hairdryer. Their etsy page seems to be permanently closed since then and i can’t get a hold of them to either refund or replace the skin. Money thrown out the window.
Absolute ripoff
Absolute rip-off. Delivery took so long almost forgot about it, they didnt bother to answer my emails when i asked for my order status. The skin arrived defective, unusable. They accused me of damaging it myself so they won't refund me. Reading the other reviews, i see that's a common practice with these guys.
Awful quality
hands down the worst quality on the market and i have tried near every skin producer there is. These feel so cheap and poorly cut, the “application gel” left some permanent blemishes on my new macbook pro that don't seem to go away even after i took the skin off.
It took like 3 weeks to arrive and 0 response to any of my emails, you simply cannot request a refund or cancel your order because there is no one you can talk to.
TRASH, DO NOT ORDER!!!
First time to leave a review
First time to leave a review. Ordered a month ago and nothing has arrived. They don’t reply to e mails and have no idea where the product is. Don’t waste your money
Complete waste of time and money
Never thought i'd waste my time making an account on a platform i don't use just to leave a bad review but this joke of a "company" really got on my nerves.
It's been close to a MONTH now and my order finally arrived after a bunch of unanswered emails. I open it and surprise, the skin is completely ripped around the usb port and overall quality is really bad.
After another week of silence my mails are finally answered and they accused me of ripping the skin myself in order to not refund me. There is no customer support, this is a one-man show and it feels like talking to a child throwing a tantrum, it's laughable.
AVOID!!!
Item still not delivered a month later...
It has been a month since I placed my order. The order still hasn't arrived and my refund request is being ignored. Terrible service. Wouldn't recommend to anyone and will certainly not be buying anything from their website again!
Very slow shipping
Takes them forever to ship and then takes another forever to get it delivered... this within mainland Europe. Would not recommend, will not buy again.
S C A M M E R S
They still haven't sent the item and ignored my refund request for non-delivery. They also have an open lawsuit against them for fraud. I'm going to keep posting this so that many people know how unscrupulous they are and that their scams are going to cost them dearly. They don't respond because they know perfectly well what kind of scammers they are; that's how they make a living.
Honest review genuine purchase. Dire customer service
Sent the wrong size protector for my phone.
I have now been refunded. Although I was really hoping they could provide ,e with a protector that fits.
The tempered glass protectors are really poor at actually protecting the screen. Even the extortionate versions from brands such as Zagg, Sapigen and Mouse, may stop ligt scratches but drop the phone and it's no where near as protective as a wet application film screen saver.
Just gutted that they have become very difficult to find.
Not worth the money & bad customer service
I bought both the top and bottom clear skinz for my new MacBook. The gel left streaks underneath and after lifting and reapplying to try and get the air bubbles out, it stretched. It's not as easy as you think to do yourself. I sent over multiple emails to customer care including images of how it stretched and the streaks, the only response I received from Christian was its air bubbles - which I clearly stated IS NOT. I sent 3 more emails, none were responded to. For the price I paid, it's definitely not worth it.
Avoid!
Poor customer service, I returned this back to them on 25/03 and as of 11/04 still not received a refund or any message back! Disgusting service!
Bad customer service
The company have not send my order and does not respond when i try to contact them through email
Terrible customer service
Terrible customer service. I contacted them asking to help me track my order because it had not arrived after one month, but never replied. Fortunately, I received it after two months and the product is very good.
18 days waiting for a sticker …
18 days waiting for delivery from abroad UK to Poland is f bullocks.No answers to any mails especially when I decide cancel order.After 18 days I get f sticker not professional skin case.On Temu it cost 2 pound not 20 and the shipment arrives up to 7 days.Never again this fraud.
5 STAR SERVICE!
Big shoutout to Christian @ ULTRA Skins for your superb customer service! He went above and beyond my expectations, and I am very grateful for that. On a separate note, I have had the skin fitted to my MacBook since June 2023, it’s still as perfect as the day I fitted it. Worth every penny!
Ultra Skins is worth every penny,highly…
Ultra Skins is worth every penny,highly recommend!!!! I’m always using similar screen protectors and body wraps on my phones,but around every 3-4 months started peeling off,or the screen protector started fading.Ultra Skins is totally different, easy to install. I’ve got the full body wrap for my iPad,MacBook Pro and iMac too.
Skin Makes Application Difficult and Frustrating. Delivery 2 weeks
The WOOD Series Skin for the S25 Edge was delivered two weeks after I placed the order. Unfortunately, there was no installation video or guidance available for this specific skin, so I had to apply it on my own. The skin only began to adhere after applying very strong heat with a hair dryer. Even then, the edges still do not hold perfectly, mainly because the material is extremely thick.
I have used thinner skins from other companies before, and those were much easier to apply. Because this skin is so thick and does not stick to the phone until it is heavily heated, the installation process becomes much more difficult. The skin kept slipping during application, making it impossible to align it perfectly. My previous two phones were wrapped with skins from another brand, and the thinner material worked far better overall.
Have not received my order
Have not received my order
And my request to refund was completely ignored
Bad experience
After 20 days I am still waiting for the product, confusing communication about the delivery status and very bad assistance, better to say no assistance, from the customer service.
Absolutely to avoid buying from this site.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








