ULTRA Skins Reviews 

269
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, most reviewers were unhappy with their experience overall. Consumers frequently experienced significant delivery delays, often waiting several weeks or even months without ever receiving their purchased items. Furthermore, people encountered extreme frustration as customer support services consistently failed to answer emails or process legitimate refund requests. Some reviewers were happy with the products, praising their great quality, perfect fit, and overall ease of installation. Additionally, a few customers noted that the company provided prompt replacements when they encountered defective items. These positive customer experiences demonstrated that certain items could successfully meet buyer expectations once finally delivered.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a split opinion. While many reviewers expressed... See more

Order

Clients share negative opinions on order due to severe delivery delays and complete lack of communication.... See more

Response time

People report profound frustration and widespread disappointment regarding unresponsive customer service and... See more

Quality

Users describe ambiguous interactions with quality, expressing severe frustration over poor materials and... See more

Refund

Customers consistently note negative experiences with refund, highlighting a lack of communication and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Stay away from this company!! Ordered and paid for a pack of 6 and after waiting for over a week and sending an email, I received a pack of 2 protectors that are not even cut for the advertised... See more

Rated 1 out of 5 stars

At a complete loss now with this company. Originally ordered a product on 5th September, now 3 months later I'm still awaiting it. Initially they sent me someone else's product after 11 days, in... See more

Rated 1 out of 5 stars

18 days waiting for delivery from abroad UK to Poland is f bullocks.No answers to any mails especially when I decide cancel order.After 18 days I get f sticker not professional skin case.On Temu it... See more

Rated 1 out of 5 stars

Placed order on 9th December and didn’t receive anything. Iv sent several emails asking for a refund or replacement and to update on what’s happening and I just got one reply, it was delivered on 17t... See more


Company details

  1. Mobile Phone Accessory Shop

Written by the company

Made in Britain - Premium Vinyl Skins Premium & durable cast vinyl skins for smartphones, tablets, Xbox, Playstation, and laptops.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

269 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.5

All reviews

(269)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered a few skins for my phone

Ordered a few skins for my phone, all were generally poor quality, worst was the transparent skin which didn't have the proper holes cut out for the microphone/speaker grilles.

To top it off one of the two spray bottles did not work, ended up throwing everything away, I couldn't personally recommend this companies products.

6 October 2023
Unprompted review
Rated 1 out of 5 stars

Poor quality skin, flaking off, poor adhesive. Avoid.

Poor quality skin, Ill fitting and with inconsistent adhesive. Attempted to reach out to customer services to no avail so I'll just be binning this product and buying the proper D Brand skin instead. No doubt they'll be in touch as soon as this review goes live! Such is the way customer services operate in 2023 !

21 August 2023
Unprompted review
ULTRA Skins logo

Reply from ULTRA Skins

Dear Qasim,

To show you that we are different than other companies, we heroically resisted the urge to contact you 😎

Now to get back to your issue, we believe you haven't followed the installation steps properly, hence the skin did not stuck properly around the camera array. Depending on the material, more or less heat is needed for the skin to properly adhere. In your case, the Leather SERIES Skins are made of our thickest material, hence they need at least 5 seconds of heat applied.

Regardless, feel free to contact us again, maybe you'll have more luck this time (you contacted us during Bank Holiday weekend, hence our late reply) and we'll send you a free skin.

Regards,
The Team

Rated 5 out of 5 stars

Ps5 centre skin replacement

Had an issue with my skin and contacted supplier I didn’t hear from them for a few days so thought they didn’t care or weren’t interested so marked them as 1 star but once they got back to me they didn’t hesitate to send me a replacement on that item in better packaging that protected the item so for me that deserves 5 stars as they listened to the customer so thankyou!

10 August 2023
Unprompted review
Rated 5 out of 5 stars

Great help even when it didn't go well.

Skin delivered when expected. Good packaging.

At first I applied it, the sides would not stay down, I was unaware you needed to use heat to soften the adhesive and skin. After contacting them querying this the skin was covered in dust after being taken off because I had to wait for a response. They sent a replacement with more in-depth instructions. The second application went perfect.

Will be buying from here again when needed. Thanks for the great service!

27 February 2023
Unprompted review
Rated 1 out of 5 stars

Shipment lasted 1 month and Quality is not as expected

The shipment lasted approx 1 month, also had to pay customers fees of this shipment , sadly. When goods arrived, 1 skin looked very off the picture, I received some glittery skin and color was very different . This one was 3M material as expected…

The other skin looked exactly as per picture, but unfortunately no 3M material. The same day some liquid dropped on the skin and left a nasty mark on the skin, making it unusable.

Very sad to wait for 1 month and experience this for the first time placing an order on the website. Would not recommend.

19 June 2023
ULTRA Skins logo

Reply from ULTRA Skins

Dear Sebastian,

Thank you for your review.

I am sorry to hear the delivery took so long. Unfortunately, since Brexit, international orders can take a bit longer due to customs processing. As per our Delivery Policy, international orders can take between 5-25 working days.

Our Delivery Policy also states that we do not cover customs fees. These are the customer's responsibility.

We use different materials, among them being 3M. The Nardo Grey skin you ordered is not available from 3M, hence we are using an alternative brand, similar quality.

Also, our warranty does not cover stains from liquid that customers spill on their phones, but feel free to contact us and we can send you a free replacement.

Regards,
ULTRA Skins Team

Rated 5 out of 5 stars

Sony Alpha A7R V Camera Skin PERFECT AND TOP QUALITY

Sony Alpha A7R V Camera Skin - Black Camo. The New update of Camera Skin. fits perfectly full cover to your camera to keep all cosmetic perfectly.
Also brilliant to order as local in the UK base company ULTRA SKINS as the post deliver quicker than when you order from other company and this product is quite cheaper than somewhere else with High standard quality.
ULTRA SKINS Keep up the good work and quality and keep up new camera's skin as you know camera update almost twice a year.

Thank you for your service definitely order for my upcoming new camera.

4 June 2023
Unprompted review
ULTRA Skins logo

Reply from ULTRA Skins

Hi Rosales,

Your emails have been responded to within the specified timeframe on our website.

Apparently, the bit you were trying to apply on the back of the LCD was excess material from the front of the LCD, and that bit was not meant to be applied there.

I have been informed that the back of the LCD is not covered as it can damage the hinge due to adding thickness.

Feel free to contact us for a resolution.

Regards,
ULTRA Skins Team

Rated 1 out of 5 stars

Disappointed

It was just useless to be honest comparing to other companies your one is just wasting money

17 April 2023
ULTRA Skins logo

Reply from ULTRA Skins

Hi Hussain,

We are sorry to hear you've had difficulties applying your skin.

Feel free to contact us for a resolution.

Regards,
ULTRA Skins Team

Rated 1 out of 5 stars

I bought a skin for my oppo find flip 2…

I bought a skin for my oppo find flip 2 phone,and within a few days I peeled of and no matter what I did it would not stick back down again,it felt like it had no glue on it,so I sent them and email,and got no reply,so I just peeled it of and throw it in a drawer.

15 April 2023
ULTRA Skins logo

Reply from ULTRA Skins

Hi Gary,

We are sorry to hear you've had difficulties applying your skin.

Feel free to contact us for a resolution.

Regards,
ULTRA Skins Team

Rated 2 out of 5 stars

probs worth £10 to someone who knows what they doing

too difficult to apply personally, no guides or real help, really struggled for a good hour before i accidentally dropped it on floor sticky face down :( not 100% a fail as seemed decent quality just a waste of £10 for me unfortunately

15 March 2023
ULTRA Skins logo

Reply from ULTRA Skins

Hi Nathan,

I am sorry to hear you've had difficulties applying the skin.

We have application tutorials that show you how to apply the skin step-by-step, both the Easy to apply and the Full-Coverage versions of our iPhone skins.

Feel free to contact us for a discount code if you wish to try again :)

Kind regards,
ULTRA Skins Team

Rated 5 out of 5 stars

A great Product

Arrived quickly
Was easy to apply
Does what it says
Plenty of gel spray
Really to reposition until perfect
Almost invisible no bumps lumps creases or air holes
Keeps the MacBook Air protected from scratches
Would definitely recommend it.

6 March 2023
Rated 4 out of 5 stars

Everything went well

Everything went well, just wish shipping was a tad faster overseas, but that’s understandable. The sticker is well made and cut, the camera sticker part on mine started to peel around the thin camera parts, emailed customer service and they said they sending replacements out, still waiting on that otherwise 5+ stars! Will definitely order other colours and styles. Sticker sticks nice

1 March 2023
Rated 4 out of 5 stars

Almost perfect M2 MacBook Air skin

Purchased the M2 MacBook Air skin. The top, bottom, palm rest and track pad fit perfectly. The strips for the top and sides of keyboard not only didn’t fit, the finish looked like a different material. Should have been one piece.

Barring the bits that didn’t fit, the quality is excellent. Has a nice finish, and the glue seems it will let you remove it without leaving residue.

5 February 2023

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