The online booking process was clear and easy. We received the gadget very quickly. We were able to use a promo code without any problems. Very good experience with ulys website.
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Registration went well, in English. Transpponder received well after a few days. Transponder is a bit bulky; it would make sense, with the technology available, to make it of the credit card format, a... See more
Company replied
Great experience signing up for the Ulys tag system. The process was easy, and the tag arrived from France to the UK very quickly. The bank check with a UK bank was also seamless. This will save time... See more
Company replied
The signing up procedure is not at all practical, especially not for non-french customers. You say you can do direct debit from IBAN accounts, which is great but the whole proving to own the accoun... See more
Company replied
Company details
About Ulys
Written by the company
Gagnez du temps et simplifiez tous vos déplacements.
Ulys facilite votre mobilité au quotidien avec des solutions conçues pour vous faire voyager plus sereinement, sur la route comme lors de vos recharges électriques.
Avec le Pass Ulys Télépéage, circulez sur toutes les autoroutes de France et, en option, en Espagne, au Portugal et en Italie. Passez au péage sans ticket ni carte bancaire et profitez des voies réservées jusqu'à 30 km/h pour gagner en fluidité à chaque trajet.
Avec le Pass Ulys Electric, trouvez facilement les bornes sur votre itinéraire et rechargez votre véhicule électrique partout en France en toute simplicité.
Depuis l'app Ulys, suivez vos dépenses, gérez vos déplacements en temps réel et profitez des avantages du Club Ulys.
Télépéage, recharge électrique, parking, solutions Pro... Simplifiez-vous la route avec Ulys.
Contact info
Service client Ulys - CS 30531 , 13 558 , Saint-Martin-de-Crau, France
- 08 08 80 80 08
- ulys.com
4.2
Great
109k reviews
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No comment OK
12 August 2026
Unprompted review
May use AI-assist with repliesRead more
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I ordered a tag on 25/07/26 and am…
I ordered a tag on 25/07/26 and am still waiting for delivery 11/08/26 Unable to track my delivery from the web site and unable to make contact by email or by phone to check the status.
25 July 2026
Reply from Ulys
Hello Cormac,
Good news: according to information from the postal service, we are pleased to confirm that your badge was delivered to the requested address on August 10th.
Please do not hesitate to contact us via the contact form in your Customer Area if, however, you have not received it.
Karine from the Ulys team
Web Page flexibility has serious flaws!
Easy to sign up and probably great if A. everything goes to plan and B. you travel through france regularly. Unfortunately my contract failed at A! Here's the timeline. I only hope this is the last time I will need to make an entry to this!
20 July 26 - Signed up, badge dispatched, tracking number received, all seemed great.
28 July 26 - Still no badge but could see it sat in the DPD Depot in Anröchte, Germany (45 mins from where I live).
04 Aug 26 - Badge still sat with DPD who filed a formal complaint and suggested that this should result in the package being prioritized. Shortly after DPD send e-mail confirming that they are unable to locate the whereabouts of my package. DPD refuse to conduct a formal investigation on my behalf, because the badge still belongs to ULYS until delivered. Try to find an appropriate link on the ULYS website to explain the issue, with no luck. The only option, report the loss of a badge (which I never received) and receive ULYS message telling me if not found within 30 days, I would be charged.
04 Aug 26 - Send contract cancellation slip and to the suggested email address with a covering letter explaining the situation. Attached and translated correspondence from DPD where they accept responsibility for the loss of the package. Request confirmation from ULYS that the contract is cancelled, that the direct debit mandate be deleted from their system and that they acknowledge that I expect no further costs.
05 Aug 26 - Receive confirmation from ULYS stating they accept my contract cancellation.
11 Aug 26 - Received bill from ULYS for the cost of the delivery of the badge I have never recieved! Once again, due to the, in my opion, poor selection of possibilities on their web based platform, write to the same, e-mail address to which I sent the contract cancellation, advising them that following their acceptance of my cancellation, I have cancelled the direct debit authority, as far as I am concerned they can keep the 1€ test fee, and advising them, as per DPD all issues relating to the incomplete courier contract, is between ULYS and the courier and has nothing to do with me. I have gone as far as giving them the contact e-mail and tracking number of the courier.
I only hope this now meets ULYS' approval.
11 August 2026
Unprompted review
Reply from Ulys
Hello Simon,
We are sincerely sorry for this inconvenience and fully understand your dissatisfaction.
Your Ulys customer service team will contact you as soon as possible to provide a personalized response.
If you wish to add further details to your request, please log in to your customer account and go to the "Pending requests" section.
Karine from the Ulys team
Très simple et facile
27 July 2026
Application top et badge super…
Application top et badge super efficace. Help desk aussi tres efficace. Merci poir envoi rapide
3 August 2026
Simple et efficace !
23 July 2026
If I could give zero for Ulys
If I could give zero for Ulys, I would! For UK people EMOVIS now have a UK base in Harrogate, working with them for the transponder is seamless and works very, very well. I am still fighting to get my money back form Ulys after 6 months but we now have an Emovis one, payments via UK bank account, whichever bank you are with, and excellent service. Do not go to Ulys!
8 February 2026
Unprompted review
Reply from Ulys
Hello,
We are sorry to hear about your dissatisfaction and the difficulties you have encountered regarding your refund request.
We regret that your experience did not meet your expectations and understand your frustration regarding the timeframes involved. As every situation is unique, please contact us via private message with your case reference number so that we can check the status of your file and provide you with an appropriate response.
Best regards,
Lucie from the Ulys team 🌞🚗
Package arrived. Thanks
La Posted has lost what you sent to me. I need a replacement . Finally it has arrived. Worried because I'm going to the UK this Monday. I'm happy 😁
22 July 2026
Reply from Ulys
Hello Peter,
Good news: according to information from La Poste, we are pleased to confirm that your badge was delivered to the requested address on August 5, 2026.
Please do not hesitate to contact us if you have not received it.
For more information, please visit Ulys.com/aide.
Lucie from the Ulys team 🌞🚗
Save time
Very easy to use , save time and long ques.
I have noticed in italy the barrier opens and responce faster then france , in france you have to slow down alot and be very close the the exit barrier .
22 July 2026
all types of bank accounts
I have used an bank account from France (Nickel) and after one week of analyis it was not accepted. It would be better to be reject in the moment of filling the form like pre-analyis, instead of waiting one week of analysis. Please, improve or make clear the bank account you accept.
22 July 2026
Reply from Ulys
Hello Marcos,
We are sorry to hear about this experience. We understand your disappointment regarding the rejection of your bank account after a one-week review period. Your suggestion regarding pre-verification and better information on accepted accounts has been noted and passed on to our teams.
Lucie from the Ulys team
Attention au client inexistant
Service null, abonnement annulé sans explication cohérente, résiliation abusive. Attention au client 0.
16 June 2026
Reply from Ulys
Bonjour Noëmi,
Nous sommes désolés d'apprendre que votre expérience n'a pas répondu à vos attentes.
Votre retour a bien été pris en compte et sera transmis aux équipes concernées afin d'améliorer la qualité de notre accompagnement.
Lucie de l'équipe Ulys
Tout tres vite et tres bien
18 July 2026
simple et pro
27 July 2026
System works but Belgian bank connection doesn't seem to
Excellent initial response and the system worked well on the autoroutes but because of internal systems of payment verification working incorrectly (it appears) for Belgium, ULYS cancelled our badges and shut down the system for us. Maybe AI is taking over? Maybe it's because in elegium, my wife's maiden name is not the same as her married name. It's extraordinary, and the responses to our questions were inadequate and at times rude.
23 July 2026
Unprompted review
Reply from Ulys
Hello,
Based on the information provided, we are unable to identify your Ulys account.
To provide a precise answer to your request, please contact us via the contact form in your customer area.
Lucie from the Ulys team
It just works
It just works. Drive up, barrier opens you get billed. What more coud you ask for?
8 July 2026
Excellent but use right uk bank!
Ulys excellent finding a uk bank to correctly handle SEPA payment not so much. Lloyds handled it seamlessly after others failed.
23 February 2026
Reception rapide
14 July 2026
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