the clothing i got from them was fantastic especially for me as a big person i struggle to find cloth of this style that fits me. the quality on the cloth is great as well as the designs. some of the... See more
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quality feels very good, size was good(i bought baggy T-shirts which makes sizing easier and less important) and shipping was easy(to sweden, Europe). Designs are alright, but lowk the proportions on... See more
I really like some of their designs, i ordered 4-5 tshirts between 2020 and 2025, they're a reliable clothing company. Print quality is good and shirts are durable, the only problem is the thin cotton... See more
I live my shirt so so much!! Also, I got it earlier than expected!!! Quality is high and fabric is soft, will but again
Company details
Written by the company
Umai™ is an apparel company dedicated to creating the best clothing inspired by Japanese streetwear and anime.
Contact info
United States
- support@umaiclothing.com
- umaiclothing.com
4.1
Great
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Nice and short review.
Nice and short review.
Bought a t-shirt from the company size Medium. T-shirt delivered was pretty late (before any covid lockdowns started happening) and a size small. Contacted the company via email to ask for an exchange, no reply. Forwarded that email directly to the company again, no reply.
Spoke to UMAI on instagram after seeing them comment on ads and they said they would send out a new t-shirt right away which was promising. However, when I asked for a tracking number and for more information they stopped replying to me after viewing the message.
Opened a paypal dispute, company still didn't reply. Paypal have sent me an offer to give me the full money back for the t-shirt however I have to pay for shipping to the USA which wasn't where the item was sent from and costs around half the price of the t-shirt. So either way, I'm out of money for something that I had 0 control over.
1/5 Customer Service
2/5 Print quality on t-shirt
5/5 On the social media fashion scam bandwagon
2 May 2020
Unprompted review
Reply from Umai Clothing
Hey Dylan,
I am very sorry about this experience you had with us as this is not normal and we want to fix this issue. Please get into contact with me so we can send you the shirt and also issue the correct refund. My name is Ryan and I am the Founder/Co-Owner and you can contact me at ryan@umaiclothing.com.
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