Underarmour Reviews 

Placed order UKIE-01524242 on 17/11/23. UA cancelled it and yet still haven’t refunded me. No one has replied to my social media contact or contact via their website customer forms and their agents on the online chat say that they cannot refund me and this must be done by head office!!!! This is disgusting and I’ve bought lots from UA previously. I won’t buy another product from them now. Do not buy from them

I ordered a bag through the Under Armour UK website as I had a discount, and immediately after placing the order looked up the reviews on Trustpilot and I got so worried because of all the awful reviews! I was regretting placing the order via them instead of somewhere I’ve used before. However, I received an email confirmation straight away and my parcel arrived 3 days later. Would have been 2 days if I hadn’t missed the first delivery attempt. So I was extremely impressed with the delivery speed! The bag is great too, I love all the extra features I didn’t know it had based on the images online. I’ve only taken off a star as tracking the delivery through FedEx was quite a hassle, especially if your parcel hasn’t arrived on time. And also because of the Under Armour website not being as user friendly as it could be/lack of ease contacting customer service. Other than that, don’t let the negative reviews put you off ordering directly from their website 😊

Paid £0 for a pair of shorts in mid-November, they never arrived, now been 5 chat contacts (never anyone on the phones, how can you big as big a company as UA and not have anyone answering your phones) and still the agents have no idea what's happening with my order. Feels like they're stealing my money and i have very little hope in seeing ,y product or a refund. Joke of a company! Never again!!!

Bought item in sale never received then willnot resend item at sale price even thou there fault never received and will not respond to any emails duscusting service

I wouldn’t waste your time. If your going to order under armour do it via third party stores like Next, ASOS etc. first time I have ordered directly with UA and they have been directing my parcel for days now! Chat service said 14 days escalation - phone line doesn’t work keeps saying there busy and cuts you off! No one has responded to my emails. I am out of pocket with no package to be seen or heard off. Spoke to UPS and they have changed the pick up point and rest assure me the parcel will be delivered but this shouldn’t be UPS taking the responsibility it should be UA but there impossible to deal with! Bad bad experience ! Stay clear. Complete money makers I say!

Ordered 2 items and only 1 arrived. It had both items listed in the package documents. I contacted support and they said it could be 1 or 2 weeks before they respond to me! Incredible really, they've taken the money and there is no urgency or even a sense of urgency. I'll never order from them again

Same problem....ordered 3 T shirts - they delivered 2...but packing note said 3 (parcel was still sealed) ....customer service phone number doesn't work "team unavailable" ...chat useless....can't give any estimated time to resolve....won't be buying any more from UA ...avoid this shonky company.

My order hasn't been delivered within 3 weeks.

Customer Support just did nkthing.

Terrible company!!!
I ordered my item to be delivered to a shop nearby when I went there during working hours the shop was closed, when I contacted customer support Victor was very rude and did not want to help and refund me my money.

I'm in contact with UA customer service, I ordered 8 items but I only received 2, but the delivery note said all 8 items were in the parcel. The parcel was too small to hold all 8 items. UA customer are saying they shipped all 8 item. UA have a problem in their shipping warehouse and/or courier. First time ordered directly from UA, very disappointed. Someone has stolen 6 items and they are washing their hands, not taking responsibility.

Ordered a parcel it got delivered to my local drop off but they did not send me a barcode to collect it . Rang UPS the courier they said it needs to come from Under Armour . Contacted them and they said they will put me in a queue to be dealt with , but can’t give a timeline on this 😡😡😡 this is so stressful. So I advise NOT to buy from this company ever .

Very poor communication and delivery service, unfortunately Under Armour use FedEx who are absolutely useless. I've waited in for four days now and they still haven't come to collect my return and the nearest drop off point is an hour's drive away. Puts me off ordering from UA again

Horrendous!!! Please don’t order from them. I have two items missing from my package - nobody cares. Live chat are literally useless - just say there are delays and they don’t know when someone will get back to me. Out of pocket just before Christmas.

The quality of the kids baselayer leggings is very poor. The leggings developed excessive wear and tear immediately during kids football. The Under Armour Quality Department disagree, "the state of the item does not reflect a manufacturing mistake". Interesting that the leggings are very poor quality even when manufactured correctly... No refund offered or replacement pair offered so I doubt Under Armour has any confidence in their own product to withstand kids football. Avoid!! Buy HOPLYNN baselayer from Amazon instead they are less expensive and much better quality.

Worst customer service team ever and I will never spend a penny on this waste of money product I bought three trainers and all are poorly made and ripped off after couple of wear

Plz avoid at all cost

One pair of trainers wouldn’t be to much for a sports company to supply you’d of thought
Apparently so; 3 weeks of emailing, instant chats, social media messages and not one reply, no trainers, I’m going to have to go to my credit card for a refund

Avoid at all costs. Quality of items has gone down over the years. However recent order was lost by courier, UA customer service useless and a waste of time. avoid.

Absolutely terrible service. Under armour tell you to contact them through 3 options,
1 ) live chat feature........ Does not work.
2) telephone number....... Does not dial though.
3) email ....... Tried this approximately 5 times over the last few months. One email has been answered. This requested further information about my issue. I provided photos, proof of purchase and a detailed explanation of what my issue was. I did receive a reply saying it has been passed to the relevant department. Then nothing. Another month has gone by and still nothing. I've tried to contact them again and nothing. I wrote a review on the under armour website. This had to be approved before being put up on the website. Obviously this has not been put up. Beware of this company. It's virtually impossible to contact them and the customer service is absolutely lacking. Unfortunately I didn't check before my order but it seems like I'm not the only one with this issue. My suggestion is don't do it. If you have to buy an under armour product do not deal with them directly and go through another reliable company. I'm very disappointed and now have a pair of trainers I am unable to wear.

Shocking customer service
Ordered item. Not delivered waited 3 weeks. No response from them despite my contacting them. Finally Issued a refund no explanation.
First and last time I shall be deal g with this brand

I have not received part of my order. After chatting with customer service and being asked to send proof of the missing order (completely ridiculous request but sent nonetheless) only to be told they are experiencing a high volume of emails so could take time to respond.

Quite simple… either send my missing item or refund!!!

I had to return part of the order but having read other reviews I hold little hope of getting a refund for that either 😡