Underarmour Reviews 

Returned items received by UA on 8 July 2025. Still no refund. Apparently I have to complete their complaint form. Why? Just refund my money please. I returned items to ASICS the same day and got a refund on 10 July. Needless to say I won’t be using UA again. Maybe one day I will get my refund.

Can’t believe I bought gym clothes that that rapist Hakimi advertises. I have since binned everything I bought and won’t be buying anything from a company who fund a rapist.

I can’t believe there’s so many bad reviews on here for Under Armour! When I purchased some shorts from them, I had to contact customer service about a change of details. The guy who handled it was so nice and my delivery arrived really promptly. The quality is brilliant, I’ll gladly buy from Under Armour again.

The apparel is sub standard the trainers and tactical boots feel like you're walking on nails. My artches feel like they have collapsed. I've tried so so many times with their products and I've given up.

Nicholas Martello
Professional Athlete

Purchased 12 pairs of underarmour boxers and noticed in a few pairs that what could best be explained is like a ladder hole appearing in the gusset after the first wearing of them . Immediately contacted UA who took weeks to answer and asked for photos . Receipts , photo of the labels etc so I thought good they are looking into it . NO NO not the case the problem lies apparently with sports direct ( who won’t take back underwear ) £84 waste of money I’d beware buying underwear of UA as quality appears to be an issue .

I had an absolutely terrible experience with customer service, and it made no sense whatsoever. I made a purchase but did not receive the discount for UniDays that I was expecting. I didn’t return the items and requested that they apply the discount to my next purchase instead. However, they only offered me the same discount I was already entitled to, which didn’t make sense to me.

When I asked them to explain why I should receive a discount I already had, they told me to return the items and reorder them to get the discount. I argued that this would cost the company more money since I was already happy to keep the items. Unfortunately, they couldn't help and insisted I return the items.

Overall, this was one of the worst customer service experiences I've ever had, especially considering it was a technical error and I was using the items for a charity event.

Awful awful awful!
Returns process via UPS is an absolute nightmare, UA haven’t sent the information I need to be able to return via UPS, when I tried to check my UA account for further information I apparently have no orders at all in my history even though I have items and email confirmation for said items from them 🤷‍♀️
Near enough impossible to get a hold of any one to speak to- wait time on chat is 994 minutes (not a typo!) and it seems this is the only way to speak to them other than FAQ.
Will not buy from here again and it’s a pity as the products are good but the abysmal service is absolutely nonsensical and lets them down massively.

Please DON'T order online from Under Armour!! It's been over a month and my package hasn't arrived. They finally returned my email and asked for me to be patient as they were investigating with the courier! Firstly I 'assumed' that such a large and well known company would be fine to order from and also that a refund would be possible. NEVER ASSUME!!

upon returning an item ,they delay delay delay ,basically until your return time is up,they send messages saying dont repeat the same query, well if they responded you wouldn't need to ,,KEEP CLEAR

Terrible experience,I sent back some leggings over a week ago,dhl tracking says received but after 7 days still no acknowledgement or refund.
Impossible to contact them by phone so I sent online enquiry to which the response was frankly don't chase this up or you will " clog up the system" and it will take longer!!What kind of response is that to generate good business and endear your customer to the company?Appalling service and PR,I will never buy from them again

If I could give 0 stars then I would. DO NOT ORDER FROM THIS WEBSITE!
I ordered a pair of shorts. Cost me £40. They never turned up. I tracked and it said delivered. They 100% weren’t as I checked my door camera. Contacted customer service. 2 weeks later I’m still waiting for a response. Contacted live chat. Still waiting for a response (4hrs later). Tried to call. Hours are 3 hours 3 days a week. I’ve missed that slot. Do not use this site!

If I could give 0 stars then I would.
Please don’t order from this company. I wish I had check for reviews before ordering.
Ordered 2 pairs of trainers and sent one back as they were too small. Under Armour have failed to acknowledge that the order was returned, despite having DHL tracking information.
It is importable to contact anyone in a customer service team. The live chat takes hours to process, if at all, then we you do get through to someone they tell you that they can’t help and end the chat.
No email addresses are available, even when you directly ask for them and the phone line is a joke! 3 hours a day, 3 days a week! Still no refund and several hours lost trying to contact someone who will help!
Never again!!

Shocking online experience. Chose 1-2 day delivery at checkout. 48 hours later no news. Online chat says it’s because I did not pay for express. Then sent me a link to the website that said 1/2 days as my point and then argued that it’s actually 3/5 days as I did not pay for express.Then immediately sends a Customer Satisfaction Survey hoping for a good Net Promotor score.

I never usually complain, but this is by miles the worst online shopping experience I've ever had.

I ordered some running shoes. I ordered with the wrong card. No matter, I thought, I can cancel the order within an hour and just replace it on the right card...

I go to cancel the order and the site is "having technical issues" so I cant cancel. I notified customer service immidiately via the "comtact us" style portal. I got nothing back. I tried the live chat and got through to someone in Canada who said they couldn't do anything on a UK order... I searched up the customer relations email address on Under Armours site... the email bounced as its incorrect.

Eventually, I had a reply to my initial "contact us" message. My request was simply to use a different payment method (I still wanted the goods). I was told that because the order had shipped, I could not cancel and replace the order (I couldn't cancel as the site was down as previously stated).

I decide I will just wait and see then the goods arrive... The goods arrive and gues what... ITS THE WRONG SIZE SHOE. My order confirmation is for size 11, the packing slip is for size 12...

Systematically pathetic in terms of bussiness operations and infrastructure. I will never shop here online again and I will actively tell everyone I can not to also.

I never complain, but this was just unbelievably incompetent from a systems perspective.

FIX YOUR SITES... FIX YOUR INFOMATION...

Shockingly bad service, this is the WORST service I have ever experienced from an online retailer, ever!
I purchased shoes 3 May but they did not fit so returned them. They were tracked as returned on 7 May. UA did not acknowledge as returned until 28 May & told me I needed to wait a further 5 days. 12 days later & I'm still waiting for my refund, then I get a message saying my case is closed! & I don't have my money.

Order some shorts for my husband, a track suit arrived even in a completely different size no response from Under Armour at all, would not order from them again

Bought a running top and a pair of shorts. Returned them in the same box and only refunded for the shirt. Raised a complaint Case #0585682 and they followed up with the warehouse team. Came back saying they never received the shorts and now I'm down £40 for something I don't even have. Won't be buying from them again if I don't get my money back.

Brought my son a tracksuit for Christmas which he returned as too small. When they refunded the money they only refunded half and said that it was down to me to chase the courier as it was not their issue that only one item was in the bag. Customer Service is diabolical, reply email states not to chase a reply as basically you go to the bottom of the list and it will take longer, more likely that you go away.
£60 down and will never buy their products again, I advise to steer clear. Very disappointing

I purchased a pair of Under Armour ua flow velociti wind 2 running shoes on the 17th of February 2024 , I've hardly worn them out but that's twice now I've fell and almost broke my leg when I have been out the house with them on the grip is absolutely non existent and has totally put me off Under Armour products

Got gifted an under armour training set for my birthday from my mum and sent it back as it was too small. Mum got half the money back and under armour claimed they never received the second part back and it's 'down the courier'. Really poor customer service in general and it's left us £60 short. SHAMBLES OF A COMPANY.