UPDATE: The company eventually answered my emails and gave me detailed instructions on how to return my items. Assuming they refund me, I will be satisfied. 🤞🤞🤞🤞 I’ve been trying to tell them... See more
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See what reviewers are saying
Underwear arrived as expected and is cotton, but the item; long, shorts type underwear, fits very poorly, no shaping, so goes down at waist and up thighs at the back. Legs are finished with a bulky, t... See more
I bought a very nice lightweight Dressing Gown for my husband but it was too large. I packed it up very neatly and returned the same day received. The return via Royal mail was quite easy to complete... See more
The sports bra is a perfect fit, exactly as described, and very comfortable. I tried it out by wearing it for two consecutive 18 hour days, the second of which was very energetic including dance perfo... See more
Company details
About undercover.co.uk
Written by the company
Welcome to Undercover, where comfort meets sophistication in the world of sleepwear and underwear. At Undercover, we believe that the foundation of a great day starts with a great night’s sleep, and that begins with what you wear to bed.
Our journey began with a simple mission: to revolutionize the nightwear experience by combining luxurious materials with timeless designs. We understand that sleep is essential, and so is feeling good in what you wear. That’s why we meticulously craft each piece using only the finest fabrics, ensuring that every garment is not just a treat for the senses but also built to last.
Our collection ranges from elegant silky pyjamas to cosy cotton sets, each thoughtfully designed to cater to your individual taste and comfort needs. We take pride in our attention to detail, from the delicate stitching to the perfect fit, so you can unwind in style.
What sets Undercover apart is our commitment to quality and customer satisfaction. Our dedicated team is passionate about delivering not only exceptional products but also an exceptional shopping experience. We strive to ensure that every interaction with us is seamless and satisfying, from browsing our website to receiving your beautifully packaged nightwear.
At Undercover, we’re more than just a brand; we’re a promise of quality, comfort, and elegance. Join our community of satisfied customers who have discovered the difference a good night’s sleep can make. Thank you for choosing Undercover, where every night is an opportunity to indulge in pure comfort.
Sleep well.
Shop NowContact info
Unit 2, Bromfield Commercial Park, CH7 1HE, Mold, United Kingdom
- 01352 752100
- info@undercover.co.uk
- undercover.co.uk
4.6
Excellent
684 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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Speedy delivery and excellent product.
18 September 2025
I ordered the knickers for my mum
I ordered the knickers for my mum. She only wore them once and they had lot's of holes appear in the waist band. Where the line of stitchings were.
11 September 2025
Reply from undercover.co.uk
Hi Jane
We’re very sorry to hear about the fault with your items. This certainly isn’t the quality we aim to provide, and we completely understand how disappointing this must have been. I have had a look and can not find any correspondence from you regarding this. We do advise customer to reach out to us directly, as we would have been more than happy to look in to this for you. Please contact our customer care team at help@undercover.co.uk, with your order details and we can look to resolve this for you.
kind regards
Vikki
Prompt delivery.
10 September 2025
Pants were very long in body
Pants were very long in body, but shrunk at least an inch after first wash which was useful.
10 September 2025
Fast free delivery
Arrived very quickly and on time. Good quality bed jacket so comfortable
15 September 2025
Brilliant great service.
I have had these items before and they are very comfortable,…the order was quick and had no problems at all, great service….
8 September 2025
Good products and fast delivery
14 September 2025
My order was delivered to time and the…
My order was delivered to time and the quality of my purchase is good.
14 September 2025
Tried to get in touch several times…
Tried to get in touch several times booked a return no one came to collect carnt return.
7 September 2025
Reply from undercover.co.uk
Hello,
Thank you for your feedback, and I am sorry to hear that you are not satisfied with your item. I have reviewed the correspondence and can confirm that we have responded to all messages received. Please check your junk or spam folder, as occasionally our replies may be filtered there.
With regard to Royal Mail not collecting your parcel, unfortunately this is outside of our control. If you had a collection booked and no one arrived, we would recommend contacting your local Post Office or Royal Mail customer service directly for further assistance.
Kind regards,
Vikki
Item as described.Fast delivery.
13 September 2025
Ordering two more of a product that…
Ordering two more of a product that proved successful Items came in good time and as described.
11 September 2025
The is the second garment I have bought…
The is the second garment I have bought and I love the buttons up front it fits perfectly and true to size and speedy delivery
6 September 2025
Excellent service
Placed order, received update notifications at all stages up to delivery. Excellent service.
10 September 2025
Love the dressing gown & the colour
Love the dressing gown & the colour, very quick service, will recommend.
8 September 2025
Very good quality
The long knickers arrived very quickly, the quality was amazing, I will be ordering some more, would recommend.
7 September 2025
The garment is exactly as expected
The garment is exactly as expected. It fits well and is confit to wear. The delivery was very fast and it was left in a safe place.
Could not find fault with anything
9 September 2025
Highly recommended!
Prompt delivery. Very satisfied with my purchases. Will very likely buy again.
8 September 2025
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