The services I received from Pavan and her team was exceptional. Always available when needed and responded to emails or calls promptly. Thank you for making this process a success. Special thanks to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
By far the best auctioneer we have come across! We sold our property with Under the Hammer and couldn’t be happier. The team were knowledgeable, supportive, and made the whole process straightforward.... See more
Company replied
I was referred to Tom who talked me through my options without any pressure at all, I was expertly guided and felt confident after further conversations. I chose to use 'Under the hammer' and every... See more
Company replied
EXCELLENT CUSTOMER SERVICE Was assigned to Jodeane who from the beginning was very polite and professional. After a phone call on update of the property this would efficiently be followed by her in... See more
Company replied
Company details
- #4 of 4 best companies in Estate Agent Auctioneer
- #17 of 19 best companies in Auction house
- #3 of 4 best companies in Commercial property estate agent
- #29 of 31 best companies in Property Investment
- #25 of 30 best companies in Estate Agents
About Under The Hammer
Written by the company
Because buying and selling property shouldn't be slow, stressful or uncertain
Buy your next property with confidence
Buying property shouldn't feel like guesswork. At Under The Hammer, we make it easy to bid with clarity, speed, and certainty — whether you're a first-time buyer, investor, or looking for your next renovation project.
Our online auctions feature residential, commercial, land, and investment properties, with all fees and legal packs available upfront and bidding in real time. What you see is what you get — and when the hammer falls, it's yours. No chains. No delays. No let-downs.
This is how property buying should feel.
A faster, smarter way to sell
When you're ready to sell, you want results — not second guessing. Under The Hammer gives you a clear, expert-led route to a legally binding sale, with no fall-throughs, no drawn-out chains, and no last‑minute surprises.
We run regular online auctions for residential, commercial, land, and investment properties, with full transparency from the start and committed buyers from day one. It's all about speed, certainty, and support — from valuation to completion.
Because selling shouldn't be stressful.
Join Us For Auction Day!
We hold auctions every other week, join us at underthehammer.com and share in the excitement!
Contact info
63 Temple Row, B2 5LS, Birmingham, United Kingdom
- 03455 120 115
- info@underthehammer.com
- underthehammer.com
Under The Hammer
4.4
Excellent
302 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional company
Very professional company, dealt with extremely quick.
Thank you to Noel and Jodeane for keeping me informed every step of the way and making it easy.
23 July 2025
Unprompted review
Reply from Under The Hammer
Hi Denise,
Thank you so much for the kind words — we really appreciate it! It’s great to hear that everything was handled quickly and professionally.
Noel and Jodeane will be so pleased to know their efforts helped make the process smooth and easy for you — I’ll be sure to pass on your thanks!
If there’s anything else we can help with in the future, just give us a shout.
Truly 5-star customer experience *****
I’d like to express my sincere thanks to Under The Hammer and Jodeane Smith for her outstanding support during a recent property transaction. As a first-time auction buyer, I had many questions and uncertainties, however Jodeane made the entire process clear and manageable. She was informative, courteous, and incredibly patient, taking the time to explain each step thoroughly and professionally.
Her dedication and responsiveness gave me complete confidence throughout, and her approachable manner made a potentially stressful experience feel smooth and straightforward.
Thank you, for providing a truly 5-star customer experience — your help has been greatly appreciated!
22 July 2025
Unprompted review
Reply from Under The Hammer
Thank you so much Nilesh for your lovely message!
We’re absolutely thrilled to hear that your first auction experience went so smoothly, and even more so that Jodeane was able to make it feel clear, manageable, and stress-free.
She’s a real star, and I’ll be sure to pass your kind words on to her — this will make her day!
We’re so glad we could support you through the process, and really appreciate you taking the time to share such positive feedback.
If you ever need anything else or have more questions in future, we’re always here to help.
Wishing you all the best with your new property!
Efficient service
The services I received from Pavan and her team was exceptional. Always available when needed and responded to emails or calls promptly. Thank you for making this process a success.
Special thanks to Pavan and Dan for their services rendered. I highly recommend this company.
21 July 2025
Unprompted review
Reply from Under The Hammer
Hi Esther,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your experience with Pavan, Dan, and the rest of the team was such a positive one. Delivering prompt, reliable, and supportive service is something we take great pride in, and it's fantastic to know this made the process a success for you.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your kind words. If there’s ever anything we can assist with in the future, please don’t hesitate to get in touch.
The worst experience ever
The worst experience ever, I paid a deposit of £13k to then have the sale contract breached due to no one around on the day of completion on behalf of under the hammer. I was so happy when I won to then be disappointed with false hopes. The rule is that if you don’t complete then the deposits lost however if a company causes a failure which causes a breach in. The contract then technically I didn’t breach the contract and would of completed with accurate information to have a completion statement changed twice is unacceptable.
10 June 2025
Unprompted review
Reply from Under The Hammer
Hi Gary,
Thank you for your feedback. We understand how frustrating it must have been to deal with last-minute changes and difficulty reaching us on the day of completion.
We understand you've raised concerns around the completion statement being revised multiple times and the impact that had on your ability to complete. While we’re reviewing our internal timeline to understand how the matter progressed from our side, it’s important to clarify that Under The Hammer is not involved in the completion process. Completion is handled directly between the buyer’s and seller’s solicitors. Our role is limited to requesting updates where requested to do so, but we do not manage or influence the issuing of completion statements.
We believe a response was emailed to you on 11/07/2024, including information relating to the £3,000 query you raised. If for any reason that message hasn’t reached you, please let us know, and we’ll be happy to send it again.
If you could kindly provide your details, we can certainly check the call logs to see what may have happened when you attempted reaching out to us.
In the meantime, if you wish to discuss the matter further, you can contact our team on 0345 512 0115 or email info@underthehammer.com. Please include the lot number so we can access your file without delay.
Thank you again for your patience.
It has been a week since
The matter is now resolved and received my legal pack. No further action needed .
5 July 2025
Unprompted review
Reply from Under The Hammer
Hi Kabir,
Thank you for your message. I understand it is frustrating to wait for the documents, we do however appreciate your patience while this is being resolved.
Under The Hammer has provided every section of the legal pack we hold on file. The final documents you've requested are prepared and retained by your solicitor, who must release them directly. We have contacted their office again recently and will let you know as soon as they confirm dispatch.
If you would like to discuss this in the meantime, please call 0345 512 0115 or reply to this email and we will be happy to assist.
My interactions were with Joe fine and…
My interactions were with Jodeane and she was absolutely amazing from the onset she did all she could to help me and make the whole process easy, was very thorough and went above and beyond I've never had any experience with under the hammer previously so by her service I was very impressed and will recommend the auction to my family and friends.
24 June 2025
Unprompted review
Reply from Under The Hammer
Thank you so much for your kind words and for taking the time to share your experience with us.
We’re thrilled to hear that Jodeane made such a positive impression and helped make the process smooth and stress-free for you. Her dedication to going above and beyond is exactly the level of service we strive to deliver to every client, and it's fantastic to know she represented Under The Hammer so well.
We’re especially grateful that you’ll be recommending our auction services to your family and friends — that’s the highest compliment we could receive.
I have recently brought a property…
I have recently brought a property through under the hammer. Great customer support, Jodeane guided me through the process and negotiated with the selling on my behalf. Highly recommend
23 June 2025
Unprompted review
Reply from Under The Hammer
Thank you so much Daniel, for taking the time to share your experience after purchasing a property through Under The Hammer.
We’re absolutely delighted to hear that you found our customer support to be excellent and that Jodeane was able to guide you through the process seamlessly.
We take great pride in ensuring our clients feel supported every step of the way, and it’s wonderful to know that Jodeane’s dedication and negotiation on your behalf made a positive impact.
Poor communication
Very poor communication left numerous messages and emails with no response/call back. System failed to secure funds in order to bid, so after taking time to view properties I was interested in and being accepted through authentication process was still unable to bid due to fund/account process failings...
18 June 2025
Unprompted review
Reply from Under The Hammer
Hi Mark,
Thank you for letting us know about your experience. The card pre-authorisation step is handled by each bank’s security system, and in this case, it appears your bank declined the hold. As we discussed, in this instance, you would need to ask your bank to approve the transaction or to register an alternative card.
Nevertheless, we are pleased to see you successfully completed your pre-authorisation this morning. A member of our customer service team will contact you later today to see if there is anything else we can help you with. In the meantime, if you prefer to reach out first, please call 0345 512 0115 or email info@underthehammer.com
We wish you all the best in our auction today!
– The Under The Hammer Team
Super patient and efficient
Dan Flemings and everyone we dealt with were So helpful, patient and efficient. They were an absolute pleasure to work with. Thank you so much.
17 June 2025
Unprompted review
Reply from Under The Hammer
Hi Gaby,
We’re thrilled to hear that Dan and the team’s helpful, patient and efficient approach made your experience such a pleasure.
Thank you so much for your feedback, it means a great deal to all of us. And thank you for choosing Under The Hammer, we hope to work with you again in the future.
- The Under The Hammer Team
I was referred to Tom who talked me…
I was referred to Tom who talked me through my options without any pressure at all, I was expertly guided and felt confident after further conversations.
I chose to use 'Under the hammer' and everything ran incredibly well from start to finish. My process from house listing to sale was completed within 2 or 3 weeks when a buyer was found. Jodene was also a pleasure to deal with, calls were answered and issues dealt with promptly and professionally.
This company worked extremely well for me.
Many thanks to the team, not forgetting Trinity Property and Davisons solicitors.
6 June 2025
Unprompted review
Reply from Under The Hammer
Hi Ian,
Thank you for taking the time to share your experience. We’re delighted that Tom’s clear, no-pressure guidance and Jodene’s prompt, professional support worked hand in hand to see your sale complete in just a couple of weeks and leave you feeling fully confident throughout.
It means a lot that you’d recommend Under The Hammer after such a smooth journey. Many thanks for choosing us.
The process of auction is very clear…
The process of auction is very clear and organised.
The assigned person to my case communicated with me very clearly and promptly.
However, the additional costs are not clearly defined, and there is no information about the cost associated with the seller (which is added to the auction fees).
Bear this in mind when you are bidding.
28 May 2025
Unprompted review
Reply from Under The Hammer
Hi Radmehr,
Thank you for sharing your experience and for noting how organised the auction felt and how clearly our team kept you updated. We’ll be sure to find the team member who worked with you and recognise them for a job well done!
All costs, including the auction fees, administration charges and any agreed legal costs, are detailed in the required documentation before marketing begins. We appreciate that auction fees can feel unfamiliar if you are new to the process, so we are expanding our guidance materials and plain-English explainers to help. We are also launching an online guide hub soon, giving anyone in the UK a single place to learn more about auctions—a resource we will keep investing in and improving.
If you would like to discuss further, a member of our customer service team will be in touch to address your feedback and ensure we continue to support you as we improve our service. Please let us know if this is something you would be interested in. We look forward to speaking with you soon.
Thank you for helping us improve our service.
The Under The Hammer Team
Do not trust
Do not trust! AVOID at all costs! I won a garage up in Sheffield for £1250 advertised as a FREEHOLD. Turns out not only do I have to pay £3000 for buyer fees including vat , I am obligated to pay a deposit on top of the £5000 initial deposit and the £10000, the legal pack i downloaded was at 10pm and the auction starts at 9am next day. The legal pack showed a freehold and a leasehold which was confusing so I called the auction up in the morning to ask regarding the consfusion and mixed information in the legal pack and the advisor said its a freehold and the lease was bought out. So I bit thinking I'll be paying 1.8% of the sale price and that's it just my solicitors and bobs your uncle your sorted. NOOOO I am having to pay silly amounts for seller fees, sellers solicitor fees and other bits which I shouldn't because this is a breach of terms as its false advertising if I had known its a leasehold I wouldn't of even bid and if I had known its 3k auction fees it wouldn't be worth it as a freehold garage is worth 5-10k in that area . Under the hammer refuse to refund or clear both fees as it was listed as a freehold and had two sets of papers which is purposely put to confuse you. (In total it's setting me back over 15k)
15 May 2025
Unprompted review
Reply from Under The Hammer
Hi Ali,
Thank you for sharing your concerns. We sympathise with your situation and understand that navigating auction documentation and any associated fees can be daunting for first-time bidders, which is why every property we list comes with a comprehensive legal pack, and we strongly recommend that prospective buyers review, understand, and have it verified with their own solicitor before bidding.
To clarify, purchasing at auction is not a “Bob’s-your-uncle” transaction; it is an unconditional sale governed by a binding contract the moment the hammer falls. We therefore remind bidders to study the pack in good time with independent legal advice, knowing that once those terms are accepted, all stated fees become part of the binding agreement. By your own account, you still had confusion on auction day, yet chose to proceed with your bid.
The legal pack listed both the freehold and the leasehold titles because the seller was transferring both interests together, which is common in such situations and does not change the fact that you will own the property outright on completion, as our team explained when you called.
If you, or any prospective buyer, would like guidance before an auction, our team is available on 0345 512 0115 to walk through the documents and highlight every cost, and we always recommend seeking independent legal counsel to ensure everything is clear and understood before bidding at auction.
— The Under The Hammer Team
Absolutely ridiculous and nightmare
Absolutely ridiculous and nightmare
I never got explain about the fee's and mislead on payment fee's
We come to the end we paied the salelers fee's 12k extra
Seller Auction fee
Seller Administration fee
And transfer fee
And Seller solicitor fee
they should tell us before we pay the deposit and Auction fee
12 May 2025
Unprompted review
Reply from Under The Hammer
Hi Kamber,
Thank you for sharing your feedback. We understand that you feel misled regarding our fees. We would like to clarify that all fees, including any seller-related costs, are detailed within the legal pack and special conditions of sale, which are made available to every buyer prior to bidding. Additionally, before any bid can be placed, buyers are required to accept our terms and confirm they have read and understood the legal documentation.
We understand your frustration, but as an auction platform, we always encourage buyers to seek legal advice and conduct full due diligence before committing to a purchase, especially at auction, where terms are binding. This recommendation is clearly stated on every property listing on our website to help ensure a smooth and transparent buying process.
That said, if you believe there was a genuine miscommunication or if there is any specific concern you'd like us to review further, please feel free to reach out to our complaints team on 0345 512 0115. We're committed to resolving issues fairly and transparently.
— The Under The Hammer Team
Great Customer Service & Follow-Up
I recently worked with Dan Fleming on the auction sale of a property. While it didn’t sell at the price I was hoping for during the auction, Dan’s professionalism and customer service stood out. He kept me updated throughout the process and, more importantly, remembered my property even after I had removed it from auction. Thanks to his persistence and follow-up, the property ended up selling later on.
Overall, while the auction outcome wasn’t exactly what I had hoped for at first, Dan’s dedication and attention to his clients made a real difference. A great experience in terms of service!
5 March 2025
Unprompted review
Reply from Under The Hammer
Hi Ahmed, thank you for sharing your experience. We’re pleased that Dan’s professionalism and persistence paid off, turning the initial auction setback into a completed sale! Your kind words about his follow-up and client care mean a lot, and we’ll be sure he sees them.
- The Under The Hammer Team
Takes the stress out of selling.
I really enjoyed the process of selling through auction, the simplicity and fast turnaround being being key advantages. I was well informed by Dan and the team, both at initial contact and through the process. The sale price exceeded expectations, and I would not hesitate to recommend under the hammer to anyone wishing to sell.
19 March 2025
Unprompted review
Reply from Under The Hammer
Hi there, we’re thrilled the auction route made your sale straightforward and quick, and even better that it exceeded your price expectations! Dan and the team pride themselves on clear, timely updates, so your feedback means a lot. If you or a friend ever needs another hassle-free sale, we’re here to help.
- The Under The Hammer Team
Had a good experience with the company…
Had a good experience with the company told me has it is got a good deal done
22 January 2025
Unprompted review
Reply from Under The Hammer
Hi Arun, thank you for taking the time to leave a review. We are delighted you found the process smooth and secured a deal you are happy with. If you ever need support with future property auctions, just give us a shout and we will be ready to help.
-The Under The Hammer Team
Amazing Staff and some Bargain Properties too!
Sylvanie Nguekam is a complete and utter star! I asked so many questions and she was polite, professional, helpful, polite, quick to respond and patient beyond belief with me! This company have some bargain properties for sale and work very transparently with their customers, I cannot praise them and Sylvanie in particular enough. Thank you so much and keep up the excellent work please! xx
6 March 2025
Unprompted review
Reply from Under The Hammer
Hey Jo,
Thanks so much for sharing your positive experience. Our company's mission is to provide simple, secure, and transparent auctions, and your experience reflects that which is amazing.
Thank you again, and we look forward to doing business with you in the future.
Under The Hammer
Emily has been incredible and have a…
Emily has been incredible and have a good customer service care. She always keep me updated. I feel so relaxed when she is handling my issue. It has been a tough and stressful 4 months with my purchase but when she stepped in, things started moving well. Emily thanks so much for your good customer relationship. Kind regards
14 February 2025
Unprompted review
Reply from Under The Hammer
Hey Precious,
Thanks for the positive feedback; it is great to hear that you've had such a good experience with our team.
We look forward to doing business with you again in the future.
Under The Hammer
Had a pleasant experience with under…
Had a pleasant experience with under the hammer. Emily was very professional and responsive. Keep up the good work 😊
12 February 2025
Unprompted review
Reply from Under The Hammer
Thank you for the kind words! We’re thrilled Emily made your experience a pleasant one—she’ll be delighted to hear your feedback. If we can help with anything else, just let us know 😊
Dan was brilliant and helpfull
6 February 2025
Unprompted review
Reply from Under The Hammer
Thank you for leaving feedback. We'll let Dan know how well he's done!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.