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Unibet Reviews 

2,608
•
TrustScore 3 out of 5

3.0

Online Casino or Bookmaker
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Review summary

Created with AI, based on recent reviews

Considering 426 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the website easy to navigate, appreciating the smooth user experience for betting and gaming. Many people report a positive overall experience, often highlighting quick and problem-free withdrawals and payouts, indicating a reliable financial process. However, some people were not happy with customer service, frequently citing poor communication and unhelpful live chat. Many also faced account suspensions and held funds, especially after winning, often due to excessive document requests and unclear rejections. A few users also expressed doubts about game fairness, noting low payout rates and less generous bonuses.

What people talk about most

Website

Reviewers mention ambiguous feedback about the website, with some customers praising it as the "best gaming... See more

Payment

Reviewers highlight ambiguous aspects of payment, with many expressing significant frustration over... See more

User experience

Users describe positive interactions with the user experience, often highlighting the app and website as... See more

Customer service

Customers consistently note negative experiences with customer service, often citing restricted or suspended... See more

Product

Consumers find the product to be ambiguous, with some reviewers praising the wide range of games, frequent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while.... See more

Rated 4 out of 5 stars

A unique aesthetic and no communication other than gif like avatar make it easier to focus on what's important in the poker. Would recommend you try.

Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.

Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

3.0

Average

TrustScore 3 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(2,608)

444 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Great site

Great site, has fantastic tools and wide range of betting options, great communication. Only negative is the log in having to put d.o.b every time.

28 March 2026
Unprompted review
Rated 4 out of 5 stars

Most Fair site in my opinion

I've had an amazing time with Unibet I get frequent wins and site feels very fair, the deposit and withdrawal time is near instant and the only thing I could complain about is the bonus offers being a bit lacklustre as they are normally something like wager £500 and receive 200 free spins valued at 20p each which is not really worth doing unless you are already gambling that amount.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

The worst ive ever came across.

The worst ive ever came across.
Won over £500 and they instantly suspended my account being unable to withdraw. Dont everything possible to stop the withdrawl. Only communication they have is live chat and its awful. No telephone or email. I suspect loads of folk give up and they eventually just keep the money.

26 March 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

Rated 3 out of 5 stars

Trustworthy company with good coverage…

Trustworthy company with good coverage of most sports.
Betfred and Paddypower do more offers.
The website is clunky compared to BETFRED and BETFAIR

24 March 2026
Unprompted review
Unibet logo

Reply from Unibet

Dear Richard,

Thanks for the honest review — great to hear you find us trustworthy with strong sports coverage.

We hear you on offers and the site feeling a bit clunky, and we’re working on it. If you have specific examples of where it struggles, please do share — it helps us to improve.

In the meantime, our mobile app is usually quicker and smoother than the website, so it’s worth a try.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

AVOID

AVOID! AVOID! AVOID!
Spent £350 doing mainly £0.50 spins and not once won anything bigger than a 25x and thats on a bonus.. played a few different games and the whole website is RIGGED ive done around 700 with no decent wins at all, never ever had more money than my initial deposit. WORST casino site by far and ive been gambling for around 6-7years

23 March 2026
Unprompted review

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