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Unibet Reviews 

2,600
•
TrustScore 3 out of 5

3.0

Online Casino or Bookmaker
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Review summary

Created with AI, based on recent reviews

Evaluating 426 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the platform's user-friendly design, finding it easy to navigate and use. Many appreciate the straightforward login process and ability to quickly locate preferred games. Some also highlight a good selection of games, competitive odds, and often experience simple deposits with quick withdrawals. However, a significant number of people report serious issues with payment processing, including delays or difficulties with funds and account access, especially after winning. Customer service is frequently criticized for poor communication, unhelpful responses, and long wait times when resolving problems. Additionally, some users express dissatisfaction with game payouts and bonus terms, feeling that games are unfair or bonuses are not generous enough.

What people talk about most

Website

Reviewers mention ambiguous feedback about the website, with many praising its ease of use, clear design, and... See more

Payment

Consumers find payment to be a negative experience, with many reporting that while deposits are quick and... See more

User experience

Customers consistently note positive experiences with user experience, praising the app and website for being... See more

Customer service

Clients share negative opinions on customer service, with many describing it as shocking, non-existent, and... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers praising the great games, good RTP, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I play a veriety of different sites and I find the site quite easy to navigate and easy to use generally. I do find that the sites slots do not pay out at the same rate as the other sites I play, also... See more

Rated 4 out of 5 stars

I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while.... See more

Rated 4 out of 5 stars

A unique aesthetic and no communication other than gif like avatar make it easier to focus on what's important in the poker. Would recommend you try.

Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.

Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

3.0

Average

TrustScore 3 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(2,600)

436 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Decent bookmaker

Decent bookmaker. Odds are fine, some good offers and boosts available on big games. Withdrawals are quick and I haven't ever had any problems with taking out my winnings.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! Be careful, they will frozen your account even if you are verified and refuse to release your money. Check the unibet community before depositing your money, so many people have the same problem. They don’t have a phone number nor an email address just a rude customer service that is useless and will lie about everything!!!

25 March 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi Alex,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

dont gamble on unibet

dont gamble on unibet, i was playing all day putting money onto it loosing and winning infact was £200 down and placed a £50 deposit everything was fine, all sudden i go onto a blackjack room and placed the £50 chip it kicked me off game and said contact support there was block on account for 2hours wouldnt let me go back into the room to carry on playing, the cards haven’t even been dealt the timer to start was still going down so should just given bet back anyways as wasn’t in room, then i was told contact support again for that what i did then 6days later to be told that there was nothing on there end and that carnt give it me back after i was told 24/48 hours anyway, unibet think they should sit down and look at there app cus i have never had problem like this ever on another betting site 👎👎

29 March 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi Bob,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

Rated 4 out of 5 stars

Great site

Great site, has fantastic tools and wide range of betting options, great communication. Only negative is the log in having to put d.o.b every time.

28 March 2026
Unprompted review
Rated 4 out of 5 stars

Most Fair site in my opinion

I've had an amazing time with Unibet I get frequent wins and site feels very fair, the deposit and withdrawal time is near instant and the only thing I could complain about is the bonus offers being a bit lacklustre as they are normally something like wager £500 and receive 200 free spins valued at 20p each which is not really worth doing unless you are already gambling that amount.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

The worst ive ever came across.

The worst ive ever came across.
Won over £500 and they instantly suspended my account being unable to withdraw. Dont everything possible to stop the withdrawl. Only communication they have is live chat and its awful. No telephone or email. I suspect loads of folk give up and they eventually just keep the money.

26 March 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

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