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Unibet Reviews 

2,600
•
TrustScore 3 out of 5

3.0

Online Casino or Bookmaker
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Review summary

Created with AI, based on recent reviews

Evaluating 426 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the platform's user-friendly design, finding it easy to navigate and use. Many appreciate the straightforward login process and ability to quickly locate preferred games. Some also highlight a good selection of games, competitive odds, and often experience simple deposits with quick withdrawals. However, a significant number of people report serious issues with payment processing, including delays or difficulties with funds and account access, especially after winning. Customer service is frequently criticized for poor communication, unhelpful responses, and long wait times when resolving problems. Additionally, some users express dissatisfaction with game payouts and bonus terms, feeling that games are unfair or bonuses are not generous enough.

What people talk about most

Website

Reviewers mention ambiguous feedback about the website, with many praising its ease of use, clear design, and... See more

Payment

Consumers find payment to be a negative experience, with many reporting that while deposits are quick and... See more

User experience

Customers consistently note positive experiences with user experience, praising the app and website for being... See more

Customer service

Clients share negative opinions on customer service, with many describing it as shocking, non-existent, and... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers praising the great games, good RTP, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I play a veriety of different sites and I find the site quite easy to navigate and easy to use generally. I do find that the sites slots do not pay out at the same rate as the other sites I play, also... See more

Rated 4 out of 5 stars

I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while.... See more

Rated 4 out of 5 stars

A unique aesthetic and no communication other than gif like avatar make it easier to focus on what's important in the poker. Would recommend you try.

Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.

Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

3.0

Average

TrustScore 3 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(2,600)

435 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I played a casino game over 1000 spins…

I played a casino game over 1000 spins and no bonus so contacted support and asked is this normal 1000 spins and no bonus ? Response was this happens sometimes ...so carried on playing and after 1900 spins got bonus which paid 50x must be worst site in my experience...please avoid this site

28 May 2026
Unprompted review
Rated 1 out of 5 stars

Took them a week to ask me for ID…

Took them a week to ask me for ID verification,
Already submitted, system shows take maximum 48h, but still no update.
Super slow.

26 May 2026
Unprompted review
Unibet logo

Reply from Unibet

Dear Sir,

Thank you for sharing your feedback.

We’re sorry to hear how frustrating this experience has been and understand the disappointment caused due to delays. Due to the volume of our queues, this is affecting our timeframes, however, we are doing all we can to get you through this process as quickly as possible.

Please note that the verification of an account is ongoing as part of our regulatory obligations. These checks are required to ensure the safety of our customers and the integrity of our platform, and they must be fully completed.

As outlined in our terms and conditions (https://www.unibet.co.uk/general-info/terms#section-6):

6.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example a copy of your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on your account, proof of address and/or any other documents / evidence that we may reasonably require.

You will be notified as soon as further information and updates become available.

We do appreciate your feedback and your continued patience during this process.

Kind regards,
Unibet Team

Rated 2 out of 5 stars

Welcome offer was a load of shit

Welcome offer was a load of shit. bet £10 earn 200 free spins. completely fine, it definitely took more than £10 to give me my spins but i got on with it. after my 200 spins i earned a fine amount and went to withdraw only to find that shit was under ‘bonus cash’. great. they want you to deposit £10 for the chance to win frick all. it got to the point i was trying to get rid of all the ‘bonus money’ so i could write this review. complete bullshit welcome offer where you have to stake all your winnings from 200 free spins you paid for just to lose it all because this % bar determines what you walk away with. this is why you stick to bet365, PP, betfair, skybet.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE UNIBET!!!

I used unibet occasionally for a year and then when I used them as my main bookie and started winning they suspended my account and won’t let me withdraw any of my money. I then through looking online found lots of people had similar experiences. Then after a long time they reached out to me to ask for extra documents even though I was already verified so I uploaded them anyway and was told it would be looked at within X amount of working days and it has gone post that period of time and they still haven’t been looked at and verified so I can bet and withdraw or declined and asked for more at least just nothing but silence. Live chat are useless and say you can’t speak to anybody and it will be looked at eventually. Messaging members of staff on community help forums ends up with them ignoring you. It’s a sneaky thing they’ve put in their T&C’s so they can keep your money if you do well.

1 April 2026
Unprompted review
Unibet logo

Reply from Unibet

Dear Sir,

Thank you for sharing your feedback.

We’re sorry to hear how frustrating this experience has been and understand the disappointment caused due to delays. Due to the volume of our queues, this is affecting our timeframes, however, we are doing all we can to get you through this process as quickly as possible.

Please note that the verification of an account is ongoing as part of our regulatory obligations. These checks are required to ensure the safety of our customers and the integrity of our platform, and they must be fully completed.

As outlined in our terms and conditions (https://www.unibet.co.uk/general-info/terms#section-6):

6.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example a copy of your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on your account, proof of address and/or any other documents / evidence that we may reasonably require.

You will be notified as soon as further information and updates become available.

We do appreciate your feedback and your continued patience during this process.

Kind regards,
Unibet Team

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