Unibet Reviews 

2,600
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 426 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the platform's user-friendly design, finding it easy to navigate and use. Many appreciate the straightforward login process and ability to quickly locate preferred games. Some also highlight a good selection of games, competitive odds, and often experience simple deposits with quick withdrawals. However, a significant number of people report serious issues with payment processing, including delays or difficulties with funds and account access, especially after winning. Customer service is frequently criticized for poor communication, unhelpful responses, and long wait times when resolving problems. Additionally, some users express dissatisfaction with game payouts and bonus terms, feeling that games are unfair or bonuses are not generous enough.

What people talk about most

Website

Reviewers mention ambiguous feedback about the website, with many praising its ease of use, clear design, and... See more

Payment

Consumers find payment to be a negative experience, with many reporting that while deposits are quick and... See more

User experience

Customers consistently note positive experiences with user experience, praising the app and website for being... See more

Customer service

Clients share negative opinions on customer service, with many describing it as shocking, non-existent, and... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers praising the great games, good RTP, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I play a veriety of different sites and I find the site quite easy to navigate and easy to use generally. I do find that the sites slots do not pay out at the same rate as the other sites I play, also... See more

Rated 4 out of 5 stars

I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while.... See more

Rated 4 out of 5 stars

A unique aesthetic and no communication other than gif like avatar make it easier to focus on what's important in the poker. Would recommend you try.


Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.


Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

3.0

Average

TrustScore 3 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(2,600)

436 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

another total rippoff of a UK casino.Do…

another total rippoff of a UK casino.Do not go near these obviously scripted and influenced slots on these unscrupulous toilets for your money.I hadnt played on a Unibet casino in over 18 months maybe more and its just as bad as every other UK casino ive played recently.Endless dead spins,no bonus ever and if by a miracle you get one you get pennies back.These online casinos in Britain are the worst in the world in my opinion because ive played on slots all around the world.

6 May 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi Giuliano,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

They are scam

They are scam. They will reject all the documents you provided to verify your accounts and will say they are not up to their standard even you provided a proof of ownership document for your bank account.You will never get your money back. Please avoid this site.

3 May 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi Ho,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

Avoid the site

Avoid the site. Massive Scam
I have recently been facing an issue that I see other people in the review section also complain about. Out of nowhere my account was suspended, meaning I cannot play, nor can I withdraw my money. If they suspended it for 'safer gambling' reasons, they wouldn't suspend the function of withdrawing money.

I have been on live chat for the past 4 days asking them for an update, and every single time they say that neither I nor they can contact the safer gambling team and I just have to wait for them to get back to me. Account verification isn't the issue, as I have verfied it multiple times.

Imagine there's £170 of winnings in the account, and their response is, 'There is nothing we can do. There is nothing you can do, and all you have to do is wait for the gambling review team to contact you.' Either this team doesn't exist, or they are completely unprofessional. What company doesn't allow you to contact their review team?

All I can say is there are many better alternatives to this company, and ultimately it feels like a complete scam. Avoid at all costs.

30 April 2026
Unprompted review
Unibet logo

Reply from Unibet

Dear Sir,

Thank you for sharing your feedback.

We’re sorry to hear how frustrating this experience has been and understand the disappointment caused due to delays.

Please note that the verification of an account is ongoing as part of our regulatory obligations. These checks are required to ensure the safety of our customers and the integrity of our platform, and they must be fully completed.

As outlined in our terms and conditions:

6.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example a copy of your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on your account, proof of address and/or any other documents / evidence that we may reasonably require.

Please login to your account and check the verification section. It may be that the team are still waiting for you to upload your documents.

All document requests must be fulfilled so that we can complete the verification process.

You will be notified as soon as further information and updates become available.

We do appreciate your feedback and your continued patience during this process.

Kind regards,
Unibet team

Rated 1 out of 5 stars

Signed up with £10 with 250 free spins

Signed up with £10 with 250 free spins, never received spoke to online and then tells me I opted into £30 for 300 free spins I said if I put another £10 will I have the 300 free spins and told me I needed to put £30 on again as one transaction argued with the online person and got no where so closed my account biggest scam ever!! Don’t waist your time or money!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great , overall great site with great and easy features to use

3 April 2026
Unprompted review
Rated 1 out of 5 stars

I see customers giving this site good…

I see customers giving this site good reviews. I have been with them a number of years but suddenly when I used the safer gambling tools they started blocking me regularly even though I was well within my monthly limit. Reluctantly I have decided not to bet with them anymore.

Be warned it use to be easy for me to deposit and withdraw but if you do use the safer gambling (SG) tools like you are encouraged to do then the stress goes spiralling with Unibet blocking the games that the customer likes to play.

Also my advice is be careful of how much money you lose if you do not use the SG tools available as gambling sites are there to win your money and honestly they do not care how much money you lose. The advertising is just for show as they are required to do it.

Please be careful especailly if you have a family

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam site ive just deactivated my…

Scam site ive just deactivated my account they withheld winnings my advice do not give these guys your money there are much better genuine sites out there that wont con people.

27 April 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi Raymond,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

Account was restricted without notice

Account was restricted without notice. Was unable to bet or withdraw balance to close the account. Absolutely zero response from their team for over 3 weeks. Nobody ever responds to legitimate questions. No idea how this company are even allowed to trade. Would steer well clear of opening a betting account with Unibet. Will be interesting to see if l finally get any response from any of their so called "teams". But am not hopeful after 4+ weeks so far. Sooner they close the account and refund my balance the better. I do not know the reference number unibet have asked for before they respond to this. Over 4 weeks ago my account was restricted for deposits, withdrawals and placing bets. I got an email asking for proof of earnings l sent them proof twice as the 1st was over 3 months old. It took a week to be told this and when l sent proof the 2nd time nothing changed. There was no contact from their so called "team". Only when l spoke to Kenny on live chat did l find out that they wanted a 90 day bank statement, wage slips or self assessment tax form, none of which l am comfortable sharing with them. I requested them to withdraw my balance and close my account. All straightforward you would think. . . But this is Unibet who only respond when they get a 1 star review.

28 March 2026
Unprompted review
Unibet logo

Reply from Unibet

Dear Darren,

Thank you for sharing your feedback.

We’re sorry to hear how frustrating this experience has been and understand the disappointment caused due to delays.

Please login to your account and check the verification section. It may be that the team are still waiting for you to upload your documents.

Please note that the verification of an account is ongoing as part of our regulatory obligations. These checks are required to ensure the safety of our customers and the integrity of our platform, and they must be fully completed.

As outlined in our terms and conditions (https://www.unibet.co.uk/general-info/terms#section-6):

6.1 We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example a copy of your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on your account, proof of address and/or any other documents / evidence that we may reasonably require.

All document requests must be fulfilled so that we can complete the verification process.

You will be notified as soon as further information and updates become available.

We do appreciate your feedback and your continued patience during this process.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

Avoid at all costs

Would give a zero review but can’t. Poor company. Joined and within 30 seconds had my account blocked due to an affordability review. Which is funny because my affordability is fine. Please don’t sign up and waste your money with this group. Go with sky vegas or someone else.

26 April 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi Stephen,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

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