Unibet Reviews 

2,600
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 426 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the platform's user-friendly design, finding it easy to navigate and use. Many appreciate the straightforward login process and ability to quickly locate preferred games. Some also highlight a good selection of games, competitive odds, and often experience simple deposits with quick withdrawals. However, a significant number of people report serious issues with payment processing, including delays or difficulties with funds and account access, especially after winning. Customer service is frequently criticized for poor communication, unhelpful responses, and long wait times when resolving problems. Additionally, some users express dissatisfaction with game payouts and bonus terms, feeling that games are unfair or bonuses are not generous enough.

What people talk about most

Website

Reviewers mention ambiguous feedback about the website, with many praising its ease of use, clear design, and... See more

Payment

Consumers find payment to be a negative experience, with many reporting that while deposits are quick and... See more

User experience

Customers consistently note positive experiences with user experience, praising the app and website for being... See more

Customer service

Clients share negative opinions on customer service, with many describing it as shocking, non-existent, and... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers praising the great games, good RTP, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I play a veriety of different sites and I find the site quite easy to navigate and easy to use generally. I do find that the sites slots do not pay out at the same rate as the other sites I play, also... See more

Rated 4 out of 5 stars

I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while.... See more

Rated 4 out of 5 stars

A unique aesthetic and no communication other than gif like avatar make it easier to focus on what's important in the poker. Would recommend you try.


Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.


Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

3.0

Average

TrustScore 3 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.0

All reviews

(2,600)

435 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unable to use account

Unable to use account I've had for years, with no explanation as to why

11 April 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi John,

Thank you for your review.

We understand how frustrating it can be to suddenly be unable to access an account you’ve held for many years, and we’re truly sorry for the disappointment this has caused. As a regulated gaming provider, we do have internal policies designed to protect our players and meet UK gaming regulations, which can sometimes affect account access.

We are sorry that you are disappointed in not being able to use your account.

Kind regards,
Unibet Team

Rated 5 out of 5 stars

Excellent site

Excellent site! I’ve been online gaming for a few years and this is by far the best site for me. Great range of games, regular bonuses and always cashing out. Couldn’t fault them.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Cleaned them out for 1.5k off 315…

Cleaned them out for 1.5k off 315 staked tried to withdraw normally bookies just ban me and let me withdraw as they should Becuase what I do is completely in the guidelines. Unibet instead wiped my balance gave me my deposit back and banned me will be taking this further DO NOT BET WITH THESE IF YOUR TRYING TO WIN. Will be taking this further only bookies who does this

24 March 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

Rated 5 out of 5 stars

I recently joined Unibet and depisited £86 and won

I recently joined Unibet and deposited £86, with each spin I opted in for a 10p accumulator jackpot from the casino. I won £5000, put a withdrawal request in yesterday at11:45 and by 2:30pm I had sent the front and back of my card details. All ID and proof of address had already been proven upon opening the account. All accepted and account fully verified. I had tried a few other casinos, but the RTP was low. Unibets RTP is good, I was consistently having small wins. The casino itself has a wide range of games to choose from. I set myself small limits recently to keep me on track and to ensure play remains enjoyable. I can not comment on payment of winnings yet as due to Easter weekend. However, I can say my withdrawal money has left my account, a payment ID has been created, and this withdrawal is displaying on my flow chart for deposits/withdrawals. This is a life changing amount for me and my family as I can use £2000 of the £5000 won to give my mum contribute towards my dad’s headstone. I spoke with customer services with a lovely woman and she explained that sending my card front and back is normal process to match up with the card used to deposit. Nothing suggests they will not pay me considering I generally won this money and I’m so excited about this. I shall keep you informed of when the money is in my bank account for anyone who wishes to know how long Unibet take to pay out. As mentioned earlier, the lady I spoke with was so helpful and reassured me that once the source of funds (bank card matching deposits on statements) have been clarified, my transaction will inevitably move from “on hold” to “processing”.

2 April 2026
Unprompted review
Unibet logo

Reply from Unibet

Dear Sarah,

Thank you very much for taking the time to share such detailed feedback!

Congratulations on your win! we understand how meaningful this is for you and your family, and we truly appreciate you trusting Unibet and sharing your journey with others.

We’re delighted to hear about your positive experience so far, from the game variety and RTP to the support you received from our customer service team.

We wish you all the best and hope everything continues to progress smoothly!

Kind regards,
Unibet Team

Rated 1 out of 5 stars

Horrible customer service and rubbish…

Horrible customer service and rubbish verification process. I requested a payout a week ago, they rejected it and reduced the amount due to “bonus eligibility forfeit”. I was asked to verify my account and submit details. Submitted id and photo of id next to face, bank statement and then 5 days later it comes back saying photo isnt clear, that the bank statement is wrong although it clearly states my address in it as they highlighted was required. Absolutely horrible experience do not use this site.

30 March 2026
Unprompted review
Unibet logo

Reply from Unibet

Dear Arsh,

Thank you for taking the time to share your experience. We understand how frustrating it can feel when a withdrawal is delayed and requests for documents don’t seem clear or consistent, especially when you’ve already made the effort to submit everything asked for.

When opting in and accepting a promotional offer it is essential that you fully read and understand the terms and conditions, in particular the section on maximum stake from the bonus amount. If these conditions are not met, any associated bonus winnings may be forfeited, which we appreciate can be very upsetting if this wasn’t fully clear at the time.

In addition, we are within our rights and the Gambling Commission’s guidelines to request documents that confirm the details we require. These documents may need to be provided in a specific format, and we understand this can feel repetitive or unclear. If there is ever any doubt about the format required, please contact our live chat team, who can guide you before submission to help avoid delays.

We’re genuinely sorry your experience hasn’t met expectations, and we do appreciate you raising your concerns, as feedback like this helps us improve how we explain and support these processes.

Kind regards,
Unibet Team

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