Unidragon Reviews 

RUSSIAN FACTORY!
I’ve been buying these puzzles for some years as a xmas present tradition. I tried to stop an already delayed order after I got tired of waiting and realizing the factory of the puzzles are in Russia.
Same story as all other reviews regarding customer service. Just awful and a total waste of time. Never got the stuff canceled, never heard back from them, never got instructions on how to send the puzzle back etc.
Unidragon is on my black list now.

Ordered a gift card as company website notes the gift card voucher will be "sent to your email immediately". No email arrived to any of my account inboxes (focused, junk, other, etc). I contacted customer care, who told me I needed an order number (which I didn't have as they hadn't sent me any confirmation email). They tracked down my order number and told me it would be "As soon as the order is shipped, you will receive a tracking number. With it you will be able to monitor the movement of your order and track the delivery time." This is for an on-line order, for an online voucher, there is nothing to ship. There appears to be a complete disconnect between the customer care/support and the sales.

I ordered a puzzle for Christmas Gift and let my wife know what I had ordered for her mother. Well, it happens that my wife had already ordered the same thing from Amazon. I contacted Unidragon Customer Service to cancel my order. I received an email back saying my order would be canceled. Then I receive a shipping notice. Contacted them again and was told it would be canceled. roughly 4 hours later I receive my final email saying order could not be canceled as it has already shipped. I as well as my Credit Card company felt this was not right and stopped payment which made me feel a bit better but I would not recommend this company to anyone no matter how good the product is just due to their Customer Service being garbage.

I placed my order on the 4th of December expecting next day processing and then 3-14 day shipping to Australia. My order was processed 16th of December 12 days later with an expected delivery date of 28th December! There was no update or communication regarding the delay and when I used the support chat to enquire the reply was "out of our control, sorry!" Can't express ship, can't change delivery address until delivery has been attempted. I would not recommend this company for Australian customers.

Scammed!! I placed an order on the 26th November that was close $100 Aus, I contacted customer service after 7th December as I hadn’t received any shipping notification, the reply was;
“Thank you for your waiting and patience. Unfortunately, there are technical problems in the warehouse in Australia. We are fixing it and will ship all orders as soon as possible.
We apologize for the inconvenience caused”.
I again contacted customer service on the 13th December, the reply;
“Hello! Unfortunately, we still have problems! We can`t say exactly when these be fixed”.
After this reply I requested a refund with the reply;
“Ok, we have forwarded your request to our responsible manager!
As soon as we get the answer, we will contact you again!”
In other words you’ve been scammed!!!

This was the worst customer service I’ve had in a long time. When I went on their website it says there’s a sale of 70%. I’m not stupid and I know that (even though they didn’t mention that it was ‘up to’ 70% discount) that banner was probably too good to be true. However, it surprised me that they didn’t even offer any significant discount, which I found strange since they’re technically claiming 70% discount on the banner on their site (again, probably a typo, but a sticky one). The maximum discount I could find on a puzzle was 20%. Also fine, but don’t mention 70% if you don’t even have one item that has that discount. When I asked this question in their chat option, I got a very short, rude answer back that was something along the lines of having to deal with it. I never got the chance to ask a follow up question, since she shut of the chat immediately after she gave her answer. Even after rating the chat as ‘bad’ I never heard from them again.
Again, I’m not whining about not getting 70% off because I know that’s just poor marketing and obviously a lie, but I don’t like how this company handles their business.

top quality puzzles
somewhat confusing communication

"Starry night" was my second puzzle from Unidragon. 1000 unique pieces. Five evenings. Huh! It's amazing experience I've ever had, cos texture repeats the artist's technique.

Absolutely loved the puzzles, they are very well made and beautiful and tectile feel is wonderful as well.

This is not the way to do business.
order placed, payment done, ...
... and then nothing.
And, when I contact "care" all that comes back is "awaiting your reply".
I strongly believe, this is a scam.

Addition 06.12.
I was just contacted and they appologized for a delayed shipment.
Will keep you updated.

Addition 20.12.
raised to a three star rating.
Delivery arrived, so it's no fake. However, pro active communication would be appreciated and please don*t blame it on "missing customer info", when it's an internal issue.
The good thing is, service reacts to a low rating and then resolves the issues

The colourful pictures, the cute details in shape, pattern and on the back of some puzzle pieces (I use to start the puzzle with the back - non coloured - side, to explore the details :))) )
With quezzle we enjoyed the riddles and t discover the extra figurines. Also the animated eagle in the first puzzle on a smartphone was fun. Weather we didn't manage to start this animation for the other three puzzles or there was none - in both ways sad. But it didn't lowered the fun.
There is only one thing I didn't like: the smell after opening the box. I use to spread the puzzle pieces on a plate to air them out :)

i'am really very satisfied with the puzzles i bought. they are beautiful to look at and a lot of fun to build!

Awesome puzzles, great quality

I love the shape of the pieces. And the final result is beautiful, I love the bright colors.
The puzzle was smaller that what I expected, but next time I'll buy a bigger one.

Great beautiful puzzles! A bit expensive in shipping costs to Sweden (only downside I can think of)

I ordered one for a present. Overall - great quality, poor delivery process. The delivery terms and conditions, mentioned in their website was not correct at all. Due to the delay I was not able to give the present on the birthdate as planned.

Beautifully finished puzzle ,our daughter loving it and doing it for second time in one week

Great puzzles, very fun to play with. No problems with the transaction

I LOVE these puzzles! Fun to do them! If you like jigsaw puzzles at all; you gotta give these a try! You’ll be hooked!