Unidragon Reviews 

As we haven't received the majority of our pledged items and what small item we have received was even damaged, we have presented them with a number of options what we would accept as a resolution.

They chose the refund option after not being able to sort out the "shipping issue" for more than a month, even with us providing a clear address what has worked with the other small package.

We haven't received anything, not even the promised refund.

As this is going on for months now and their support practically did not do anything about this apart from the one liner blunt answers, we have filed a chargeback request at our bank to get back the money they have stolen from us.

We have also flagged them as frauds, so other people in the same situation would have better chances too.

I also need to highlight that their support is extremely inadequate and it cannot even do basic things right like communications.

Anyway this is considered closed from our side.

I would rate them zero if I could. Late January I ordered two puzzles. One of the two was received unsealed - we discovered one piece missing and one piece broken when we tried to assemble. In the box is a card which says please don’t post bad reviews, reach out and we will resolve any problems. I did - they answered asking for photos - I sent them the same day. They responded that I would receive a replacement within a week. That was on January 29th, it is now March 18th and nothing happened. I have received multiple emails all promising shipment within a week, or some new excuse each time. I finally launched a credit card dispute - now they say they can’t ship me a replacement until I withdraw the dispute - fat chance of that. The really sad part about this situation is that they make a beautiful product - but their customer service is abysmal. I have read on other sites that they are financed by the Russian government, if I had known that before hand, I would never have ordered from them. SAVE YOUR MONEY - DON’T BUY FROM THESE LYING CON ARTISTS.

28 April 2022 Update - see their response below - Unidragon want me to withdraw my credit card dispute BEFORE they will ship the replacement. I have told Unidragon repeatedly (as recently as last week) that I will have no protection if I do that. However, I will remove the dispute if they ship the replacement and I will even up date this complaint. They won’t trust me but expect me to trust them after 3 months of lies.

I received a gift certificate in November. I had been viewing their website in December but noticed the selection was dwindling so I waited until January to see what was in their inventory. I was drawn to the very largest size of the traditional puzzles but none have been in stock for a very long time. So I thought I would get a small animal puzzle that I could give to my granddaughter. I tried to redeem the gift certificate for the purchase but when you click on the link to transfer it to the purchase, the page just spins and never renders. I used the chat to try to get some support but you do not hear back until many hours later if at all. Finally the other day they said they would send another gift certificate so now the “game goes to extra innings” with no resolve. Beautiful puzzle presentation; the WORST customer service and support. Run from them and consider yourself very lucky!

it is impossible to get in contact with anybody, not even online chat ... + 3 different e-mails since 26jan2022.
you have send me an empty box + it was not the puzzel i have ordred
Order # 102866
Can you please answer me
Yvan Melancon

Noticed when I placed the order that it was being sent to my old address so I reached out the same day (within a minute or two of making the order) to inform them that I needed the shipment address updated. I was told later that same day that it would be updated and taken care of. The product was still delivered to the old address. I contact support again to let them know that they had promised that they would fix the issue but then clearly had not and I would like the order reshipped to me. They dug their heels in about it for over a week, asking me if I was unable to go and pick up the order myself (to which I responded that, if I could have done so, I would have done that rather than be sending their support an email about it) before I ultimately emailed them several weeks later to inform them that I would like a refund instead. Whether it would be from them or through my bank, I did not care, but I had to do it through my bank eventually because they would not refund me. They even had the audacity to email me after all these emails to ask me if my issues had been resolved (they had not been, obviously). I also received an email for feedback for the company and the form was a "select from the following options" type of form which did not allow me the chance to explain to them directly about how terrible their service was.

The products look beautiful but their support is HORRENDOUS. I'm currently still waiting for my refund request to be processed. Fun!

I ordered 3 puzzles the 27th november.
2 weeks later, still nothing, i wrote to the customer service and tried online, no answer.
1 week later, i spammed their email box, finally got an answer, i asked for a refund, and had to confirm after they replied to me, they said ok.
5days later, still no refund, i wrote them again (it's allready the 4/5th email), and ask about the refund, they said i have to wait 1 week (1 week for a refund ?!!! I'm more and more pissed and disillusioned...)
3 weeks later, today (6weeks after the order) i wrote to them about the refund, they repplied to me they sent the package (why ???) and it was delievered, to who ? I don't know, where ? In a city where i don't even live !
I don't know if they are trolling me, if i will get back my +120€, or if this is a scam, not a single thing was done correctly by this company... Run away !

They only sent part of what I ordered. I have reached out to them for months, they say that they are sending the rest of the order many times but it never comes .

As others have stated the puzzles themselves are unique, beautiful and fun.

But their customer service is horrid as are other elements I won’t bother going into. A shame really. I won’t buy another.

(Update: Odd that Unidragon would reply to this post as they did. They seem surprised - don’t believe a word of it. They have had negative reviews about their customer service for a long time now and never do anything significant to address it. Companies like this have a high rate of eventual failure. Unidragon will be gone before long).

I have ordered from them the second time, this time a small owl and a small fox.
I ordered directly from unidragon.eu, package arrived to Hungary in a week.
Once again, everything was fine. The boxes and the puzzles are undamaged, there are no missing pieces. The quality is good and the design is the best among these type of puzzles.

I see from other reviews, that they have their problems, but I can not complain about anything so far.

Worst customer service ever. They warn against scammers on their website, do you know why? Because they want to be the ones to scam you. That is why. They delete all negative comments in social media after asking for order numbers to seem like they're going to help you. They don't. They just want it to look like they do. Never got my items and after more than a month I've pretty much given up on ever getting what I ordered. Reporting them for scam and fraud wherever and whenever I can. They've also disabled PayPal payments on their site, probably because PayPal normally helps their customers get refunds very easily. Unidragon don't want that.

Update 09.02.2022. Look at that reply. They've done nothing, absolutely nothing to solve this. My order was rejected by customs december 10th and returned to their "warehouse". And after that it's been an ongoing back and forth with their abysmal customer service, which kept telling me the same thing over and over: "I'm sending a request about this, we will get back to you". This went on for around six weeks. They never shipped my order. They never tried to refund me. Luckily I had contacted my bank two days before Christmas and roughly 4 weeks later my bank refunded me. No questions asked. Unidragon never even tried. However, Unidragon tried to trick me into withdrawing the case I had opened with my bank, claiming that Unidragon would be able to refund me "much faster" and I wouldn't have to wait as long. I have screenshotted this extremely unprofessional customer service correspondence so I can show people that might be tempted to order from them.

Unidragon suddenly sent me a discount code saying how sorry they were about everything (this was a few days before my bank refunded me) and wanted me to know I would get 20% off on my next order.

Great! Now I'm able to get scammed again, but this time at a discount! Lucky me!

I am absolutely disgusted by Unidragon. Completely useless customer service. I requested a refund within a day of placing the order and my order was cancelled immediately. A month later, and several emails later I was told that they "forgot" to do my refund. I've now been told to go directly to my bank for a refund as the money still hasn't arrived in my account. Never again will I order from Unidragon, very very poor company to deal with.

Glad I checked this review site before completing my purchase (one click away!) I wanted to buy 4x puzzles with their additional 20% off and it was getting very complicated. Never replied via instagram so I sent an email. The reply back was very unprofessional but still.. I wanted them so bad!!! sent a chat didn't get an answer back. After reading these reviews, I decided to NOT order...

I ordered two sets of puzzles from Unidragon on kickstarter (#866). Both were supposed to be Christmas presents. I received one (beautiful, clever, and well-made) but not the other. I did manage to get a reply on Facebook but they told me a shipping date that has since passed with no shipment confirmation, no sign of the product and no response to my further attempts at communication on multiple platforms. They make wonderful puzzles but unfortunately are absolutely horrible when it comes to customer service. I cannot recommend ordering through them, which is very sad considering their product is so lovely.

I am a patient person and would be happy with an apology and an honest expected delivery date. All I’ve had is empty promises.

Well, obviously this is a scam. If not, then they are very unprofessional and ignorant. And if you happen to read this review, I suggest you don’t even bother to order from them as they will take your money but never ship the product you ordered. I purchased four of their rather expensive puzzles in November - it is still not even shipped. Spare yourself time and money and don’t buy from them. Just don’t.

I mainly use trustpilot for two reasons, to find out if the company is real and if the product matches its description. So let just get this out of the way;

Unidragon is legit, and if I should rate the product alone, it would have been 5 stars.

The puzzles from Unidragon are brilliantly made, totally unique and beautiful to behold. Though the prize-range their puzzles might be intimidating in comparison to the physical size of the puzzle, I personally think it’s worth it.
But.. and it’s a big but.. Unidragon’s customer service is lacking the same quality as their product, unfortunately.
It takes days to get a respond through email, and you can forget about getting a respond from the “chat-service” on the website.
It’s sad really. Most people, including myself, are more then willing to wait for something they want - if they know exactly how long they are going to wait. If the webpage said “you can expect delivery within 30 days”, I would still have made my second purchase, and I would not have questioned anything until the 30th day. But when you are in doubt and unable to get a respond from the company, it makes you fear the worst, especially when it comes to online purchases from foreign countries.

So dear Unidragon crew; your product is fantastic, your webpage is well made. But please get your level of service in order, so it matches your wonderful product.

They ruined christmas by not delivering month old orders in time…

Customer Service is absolutely dreadful. No communication AT ALL. After weeks of waiting for my delivery they finally told me they didn’t have what I ordered in stock, only because I asked them. Gave me a date of shipping but clearly it was never shipped. I asked for a refund multiple times and they’re just ignoring me. Avoid them!

My order of November 27th 2021 took more than a month to arrive, while their website sais 5-8 days. The customer service is not really present (mail not always answered) and give approximative information, so that I could not understand if my order would ever come! They always answered me by live chat taking time and telling me they would have shipped my order within 5 days, but actually this took a month.
However, they are not scammers: my order arrived (really late) and in my opinion their puzzle are qualitative and wonderful!

I will go out of my way to write a review, even though I never do so.

This bloody site has spammed my phone with 6 texts now in 30 minutes. I never completed a purchase and only filled in my phone number to see how long shipping would take.

I will never ever buy from a company that operates by spamming their customers.

I loved the idea of these gifts but reading the reviews is really uncomfortable. I just prefer three puzzles and mounting for each one. I did not receive an confirmation email, no receipt, no way of contacting. I really hope it is not a scam. I am choosing to be positive, be patient, and hope that for the holidays the gifts I purchased for the kids will arrive complete and on time. Please don’t be thieves! It’s such a beautiful product. Please get back to me with a confirmation and/or tracking number .