Unihertz Official Store Reviews 228

GOOD SMARTPHONE, I HAVE ALSO THE TITAN 1. I LOVE THIS SMARTPHONE MAYBE BECAUSE I HAVE USED THE SMARTPHONE QWERTY PASSPORT AND KEY 2 RED.

ONE KISS FROM ITALY <3

I purchased the Titan 2 through the Kickstarter fundraiser at a 38 percent discount and was satisfied because the delivery time was respected and I received the product in perfect condition with all its accessories. Unihertz was also quick to send software updates to fix some bugs with the Titan 2, and customer service offered me solutions and always responded quickly. I'm satisfied 😉

Unihertz will not ship to Finland.
They will accept your order, take your money and afterwards they send you an email asking for an address in another EU country, or you can request a refund, but they will keep a 6% service fee.

Good phone, could use a better parcel carrier but whatever, it showed up. Love the features.

Bryant from Unihertz Support helped to resolve a technical issue we had with our Unihertz Jelly Star. I really appreciate the time he took to walk us through the steps to resolve the problem we were having. He followed up with us every step of the way and before long our phone was back up and running well. We rely on this phone for managing medical needs for one of our family members so it made our day to have the issue resolved :)

Maximum satisfaction with both the ATOM mini product and the services. After the inquiry, the answer came in a very short time and in an understandable step-by-step form. The next phone will be UNIHERTZ again.

My package was damaged in transit and the transporter (Airmee) decided not to deliver because of that. Instead they returned it without me ever having been in contact with the parcel. However, they marked it as “costumer refused delivery” (which is NOT what happened) but when I contacted them about it they confessed that it was automatically marked that way and that I should not take responsibility for it. Unihertz did not understand this, they believe it was me who refused the delivery and won’t acknowledge the evidence to the contrary. At first, unihertz responded to my emails but have since stopped. The package has now been returned to the Amazon facility and I demand a refund!!

Update:
Unihertz sent me another package which I received, but it took a lot of time to get any help. And I'd like to review the phone in itself. After three months of use I've noticed the phone gets very hot sometimes, it has difficulties cooling off and has even gotten to the point it burned my fingers.. (it was not even charging at the time). The battery can last a very long time some days but very short other days, even though I've used it the same amount.. It's not the best phone out there.

The phone was stolen during the transport to Belgium. Unihertz totally uncooperative with either myself or the UPS. Intentionally I did not collect the second part of the order but suprisingly was never refunded for that! EU location ships the order but all returns and complaints are dealt with China. My first and last attempt to support a smaller brand. Feels like an organised scam to me..
Update: After reporting the Unihertz payment transaction to my bank as a scam, the bank in cooperation with Mastercard started an investigation. They found that Unihertz did not take any action to investigate the occurrence nor fulfill the responsibilities with UPS. Quite the opposite - accused me of being the scammer. After sharing the customer support email exchange, UPS case details, photos of the parcel, and proof of police report, I was fully refunded by Mastercard who are taking the legal action directly against Unihertz.

Have a Unihertz Titan Slim - screen has a black line across it and it is within warranty. Unihertz say they have no spare screens and cannot replace the phone. Will refund minus £60 usage charge - that does not help. DO NOT buy their products, they do not support them.

The phone is nice with unique features for its size, with big battery, strong light, laser and supposed to be strong and resistant with an ok camera.

These 2 last points are not something you should count on if you buy this phone. The camera is terrible despite their dozens of MP.
The rugged aspect is not existing as after it dropped from my pocket (about 1m), the screen brock.

Thus the question: what is the point of buying a rugged phone with cool gadgets, no qualitative camera, rugged only on the marketing aspect? -> You buy expensive gadgets...

I switched to Iphone which is actually the best I've ever used so far, I strongly advise you to do the same (Iphone SE or Iphone 13 mini are quite small and very good).

Amazing experience so far!!!! The support has been a tremendous help. And the products even more.

Even though Unihertz provides niche products, they deliver them in a perfect way.

I purchased the cross-body lanyard for my phone and it provides the strongest support that I have ever experienced.

I have also purchased the Tank 4 Pro (although not on the official store yet) and it's been a life changing experience as well.

The care and work that they put in their products, I hope one day that they will become as known as Huawei!

I wish the best to the team and the company's future.

Thank you once again!

I am facing a battery issue with this phone — the battery drains too fast, and I can’t rely on it for the whole day. Currently, I don’t use any social media, and I only make WhatsApp calls.

I have already disabled all apps from running in the background. However, within three hours, the battery drains by around 40%, even though I only used WhatsApp for a 5-minute call during that time.

How can I resolve this problem? I’m very confused.

I have bought a 8849 Tank 2. Its supposed to be a RUGGED phone. After a year it got water damaged from me holding the phone with wet hand. that is just ridiculous. 8849 PRODUCTS ARE EXTREMELY POOR QUALITY. My previous rugged phone CAT s60 lasted me 5 years. I contacted manufacturer to claim my warranty As I am a EU consumer and have 2 Years warranty. Customer service denied me my warranty. Regrettably this resulted in Legal Action for breach of my EU consumer guarantees. I highly recommend to report this manufacturer to EU consumer protection. I am making a video now for youtube and to warn others, will provide link soon.

After just two years of use, my Unihertz Titan Slim suddenly shut down and entered a boot loop. It won’t start, and all recovery attempts failed. For a device marketed as a “work phone,” this level of reliability is unacceptable.

I contacted support, but they only responded with generic suggestions and offered no real help. For anyone relying on their phone for serious tasks, I cannot recommend this brand.

They answer on the spot exactly what you need!!!!!

The jelly star is a tiny fully functional phone that slips into the lighter pocket of your jeans and great battery life. When going out of an evening, especially in the summer, it is all I need. Fully connected when I need to be but free as a child otherwise. So much more engaged with friends. It puts the phone back where it is supposed to be - the pocket.

I reported a failed touchscreen on an Unihertz Jelly Star and they have sent me a free replacement touchscreen module under warranty. The customer service of Unihertz was quick to reply and were really trying to help with all issues. Really good company, bringing color in the black & white world of Iphone-Samsung smartphones. Keep the good work!

After purchasing my items, a few days later I received a confirmation email with the expected delivery date. My package arrived safely and secured the morning of the date of delivery, before I left home for work. I am pleased with my service I received.

My husband didn't like the phone and there is no return policy. So we are stuck with a phone that no one in the family likes and out $300. My mistake for not reading the policy before purchase.

The quality of the products