Unihertz Official Store Reviews 228

Not only are the parts to do repairs for sale, but there are instructional videos. There's no glue in these things either, just a couple of screws! Made to be repaired!

Screen no longer working in less than a month.
Not sure if I got unlucky or if indicative of the poor quality. No response from customer support after contacting them about warranty repair / return - still waiting after over a week on a reply.

[UPDATE]

Got a reply from the company, there was a delay due to a national holiday. The customer support after this point were very prompt and offered to exchange the broken device for a new replacement under the warranty. This took about three weeks between the back and forth. I am now using the Jelly Star again as my primary device, there's some slight issues with touch sensitivity of the display but nothing unbearable.

The device is impressive for its size and certainly a unique device. You can get all apps that you need. Due to the size you find yourself scrolling less which is no bad thing.

Trusted but only if you can provide tracking for shipping/postage is better

Unihertz is outstanding as company. Im very happy with their products and services.

I had ordered an accessory product with my unihertz phone. Customer service reached out to me personally and told me that the case I had ordered did not belong to the phone that I had ordered. They asked if I wanted to be issued a refund. I would not have known that if customer service did not reach out to me directly. I really appreciated the personal communication and felt like the company really cared about me as a person rather than just a number. PS, I'm absolutely loving the phone so far. Got the jelly star. I never want to go back to a large phone. It's easy to use and got used to it very quickly. A lot of my friends are now looking at the same phone.

The products did not fit to the jelly star.

Unique phones that are not like any other regular smartphone brand.
Service is quick to reply even helping with flashing new firmware.

I bought their Atom (the small one) last year. 1 year and two weeks ago to be precise. All was pefect, the phone is very small but very strong, it was all i ever wanted for a phone. BUT, i mean, come on, exactly one year after, the screen stopped to work...and you can only have a new screen on their website and it's 70$ to do it by yourself (wich i don't think is that easy). I send a email on a website, but i have no expectations on this... I'm so disappointed, cause this is the only phone like this in the whole world

I followed the battery replacement instructions on the website, but after completing the work, I was unable to start the device. I repeated disassembling and reassembling three times to see if there was anything wrong, but in the end I could not improve the situation. The device became a waste.

Jellystar is perfect !!! Good performance, nice touch, feels awesome in the pocket. No more stockholm syndrome with huge phone!

Needs to be charged everyday, and sometimes already in the late afternoon - it's very much still worth it, but would be awesome with better battery.

The company delivers products that I want - small, reliable smartphones.

Fast shipping.

Great speaker unit easy to install!!!

Unihertz Titan was exactly the phone it was advertised to be, I love it so much. Unique, eye catching, and extremely function with the intelligent shortcuts and so on. A little dated which is fine for now, looking forward to the next model

I did my research and this phone should have worked with my T-Mobile but it doesn’t. I’m basically out of luck as I’m not being offered a return.

Great little phone. No complaints. Smooth UI with Android 13 and loads of helpful settings. Came quickly. Pre installed screen protector.

I'll start with the non functional first. Asthmatically, this is the nicest phone I've seen and I truly mean that. I was prepared to purchase a black phone as I always do. So I wasn't sure about green but what a surprise. To me it has something of an art deco look that I really like. I've only been using it for about two weeks now but functionally it's great. Sound quality is quite good. Battery life so far after two weeks is acceptable. For me the size is absolutely perfect, I can enter my PIN and navigate with one hand. That's a huge plus to me. Now the down side. Just a few things. I have fairly poor near vision, and yes I know it seems counter-intuitive small phone and all. Anyway, the text size across the top of the screen is very difficult to see. This is really only a problem when it comes to battery level. To see that, I have to go into settings and tap battery to see the remaining charge. The replaceable battery with my Jelly Pro was great to have and I wish they would have stayed with it for this model as well. It would be nice if the 3 buttons at the bottom of the screen were back-lit like my Jelly Pro even just temporarily since I have to hunt around to find them. This is a really nice phone and if I lost I'd buy another one. Great job Unihertz.

I purchased a titan pocket series mobile phone on 21 May 2023. Until a few weeks ago I was quite satisfied with the product, which was very original and functional. A little over a year after purchase, the battery started to swell and I had to replace it. Up to this point, I considered this problem to be ‘ordinary’ in the sense that it can happen to even the best products. The negative surprise, however, was when I bought the replacement battery. It can only be ordered, in fact, from the official website. The expected delivery time is very long (2-4 weeks!!), and with an exorbitant shipping cost ($15!!). Having no alternative, I made the purchase. The battery arrived after three weeks, in a package that was scandalous to say the least, wrapped in bubble wrap PVC, and lacking any indication that LiOn batteries were inside the package. What's worse is that the battery bears the date May 2021, so I received a three-year-old battery. I hope it works, although I have my doubts, as the connection pin was uninsulated, and therefore free to make contact with the metal battery casing. I find this kind of treatment unacceptable from a company that I thought was young but serious, with good ideas. All electronic components must be treated with care, and I ended up with a product that was shipped at a high price without any precautions.

The customer service is really bad, I order a new battery and th eshipment got lost. I didn´t get any information or help from the customer service.

Company makes good phones, no doubt, I just ordered my 3rd one. But customer care is a disaster, they are not friendly and don't come with any reasonable solution to help you out when you experience certain issues, they even respond unfriendly at a certain moment.