Unihertz Official Store Reviews 228

Phone fell out of my pocket when sitting in a camping chair, only a foot above the ground, and only 5 days after I bought it. Also bought a case and screen protector from your freaking website and it didn’t protect it at all, the whole screen shattered. When emailing your customer service for a refund, the person was very cold and informed me that you guys don’t give a s h i t about your customers. I asked about a refund for the faulty case and screen protector that I bought directly from you and they just didn’t respond. I know you guys are a small company and this is not how you treat customers. I would never buy another product from y’all, and I would never recommend it to anyone either. Terrible customer service, horrible quality phone, screen protector, and case, and just overall an awful experience. Put a bad taste in my mouth about your company, and I hope to spread the word to as many people as I can. There wasn’t even a sorry in the single email I got back, just stupid behavior from a company. I couldn’t believe it. F u c k you guys I hope you go out of business since you choose to scam your customers and offer the worst customer service I’ve ever encountered.

Arrived quickly, great product…. As soon as my son saw it he confiscated my tank mini , lolol . I’m waiting for the new jelly 5g … hurry up guys!!!!!

I'm really happy with aftersales service and spare parts availability by Unihertz. This is not common by small Chinese brands.

Everything was easy from ordering the phone to setting it up and transferring my stuff from my old phone.

Shipping is fast and products are great. I have yet a reason to complain.

I appreciate that I was able to replace my own screen and that instructions to do so were available online. That being said, removing the screen was very difficult as I was not given any tools to do so. I ended up causing some cosmetic damage to my phone as I tried to pry off the screen with a flathead screwdriver.

Return policy was not clear. Says free returns but returns are only accepted if there is an issue with the product. Even though I didn't even use the device, it can't be returned. I got it as a gift for someone who didnt want it. Very frustrating on the waste of money

Swift service for repair parts.

Have not received item even though usps says it was delivered. Will be reversing the charge for the purchase.

Great, quick service. Please make more PKB phones. Keep up the good work.

This is hands down the best phone I have ever used. I hate huge phones and it took a long time to set it up to my needs but if was worth it. All big phones ended up with shattered screens for me and I have dropped this one and never had it break on me. The android on it is solid and doesn't crash on you. I love love love the finger print sensor an it works so smooth. Overall, its an awesome quality phone. Please, please, please Unihertz keep making these and offering parts and updates.

The Unihertz Jelly Star has significantly enhanced my efforts to be present while reducing unnecessary phone usage. Its compact design naturally limits screen time, encouraging more mindful interactions with my surroundings. Despite its size, the Jelly Star handles essential tasks like messaging, GPS, and web browsing with ease, maintaining functionality when necessary. The impressive battery life supports a full day of moderate use, reinforcing the habit of using the phone only when needed. Overall, the Jelly Star strikes a perfect balance between presence and productivity, making it an ideal choice for those seeking a healthier digital lifestyle.

I haven't received my order I have emailed you haven't emailed me back

your phones do not work in montana

Case fits perfect. All buttons work well.

Phone was delivered in a very reasonable time. Company has not led me wrong and this is the second phone I got from them. Love the tank mini now to get Verizon to do there job and make it work they say it's not compatible IMEI and I get no service but my atom mini works fine right now. Will buy from here again when my rugged phone needs replaced.

A great, high quality, high functioning phone at a reasonable price.

Continually impressed with the products and customer service.

Order and delivery of my cell phone at unithertz work fine. I have nothing to complain about.