UniKitOut Reviews 

1,134
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting how easy it is to order and how helpful the staff are in making the process smooth. Many appreciate the convenience of having essentials delivered directly to accommodation, which significantly reduces stress for students, especially those traveling from abroad. However, some people were dissatisfied with the quality of certain products, mentioning issues like broken items upon arrival, bedding that stained or was uncomfortable, and kitchenware that quickly deteriorated. There were also occasional concerns about delivery partners and the completeness of kits, with some customers receiving incomplete orders or experiencing delays.

What people talk about most

Product

Users describe ambiguous interactions with product quality, with some reviewers praising the good quality... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the good quality of items, stating that... See more

Delivery service

People report positive experiences with delivery service, noting that orders arrived on time and often... See more

Service

Customers consistently note positive experiences with service, often highlighting how helpful and easy it... See more

Order

Clients share ambiguous opinions on order. Many customers found the ordering process easy and were satisfied... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered premier box for my daughter move to Manchester. The contains where great. It totally saved alot of running around to get things and deliver to the university (we are in London) It was a gre... See more

Company replied

Rated 5 out of 5 stars

Good morning Emma and UniKitOut, Just a quick note to thank you for the excellent service. My daughter arrived at her student accommodation yesterday and found all essentials already in her room —... See more

Company replied

Rated 5 out of 5 stars

Everything arrived on time in good condition, the items were well packaged and it was all ready for me to organise. The site was easy to navigate and everything was more convenient for when I moved in... See more

Company replied

Rated 5 out of 5 stars

Sending our first child off to university from Madrid, Spain was both exciting and exhausting. We spent days running around trying to find everything she needed. By the time our youngest got her uni... See more

Company replied


Company details

  1. #68 of 85 best companies in Bedding Shop
  2. #96 of 115 best companies in Bathroom Supply Shop
  3. #198 of 234 best companies in Homewares Shop
  4. #113 of 139 best companies in Kitchen supply shop
  5. #13 of 15 best companies in Linen Shop
  6. #2 of 4 best companies in University

Written by the company

UniKitOut is the UK’s leading student kit provider, and the leading name in student essentials. We’re proud to work in partnership with over 300 universities and private housing providers across the UK. Unlike traditional retailers, we’re authorised to deliver your kit directly to your accommodation before you even arrive. We’ve been supporting students with stress-free arrivals for years. As a trusted, family-run business, we take genuine care in every step – from packing to delivery – and it shows in the thousands of verified reviews from happy students who rely on us year after year.

Our promise to you with our Money Back Guarantee

Written by the company

We're here to help!
We’ve carefully tested everything we sell to make sure you’re getting quality that lasts. But if something’s not quite right, our Money Back Guarantee means you’re never stuck. Please get in touch with our friendly team at sales@unikitout.com

Family-run, customer-focused & always here to help.

Shop in confidence with our Money Back Guarantee

We’ve carefully tested everything we sell to make sure you’re getting quality that lasts. But if something’s not quite right, our Money Back Guarantee means you’re never stuck. If you need anything at all, please get in touch with our friendly team at sales@unikitout.com

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(1,134)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So handy

So handy, saved me and my son hours of going around to Ikea and other shops and dragging stuff

18 February 2026
UniKitOut logo

Reply from UniKitOut

Hi Krystyna,

Thanks so much for taking the time to leave this amazing review!
Making life easier (and saving a few hours along the way) is exactly what we’re here for.

I hope K has settled in and is enjoying student life :-)

Take care,

Emma

Rated 5 out of 5 stars

Really great service

Really great service, very easy if you left it a bit last minute like we did 😂
Only thing I would say is that it would be great to have more customisable options... change this for that, or upgrade certain things, other than that perfect thank you!

1 September 2025
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Reply from UniKitOut

Hi Michelle,

Thanks so much for this great review, I'm so glad we could help in your hour of need! :-)

I really appreciate your feedback regarding more customisable options. We’re always looking at ways to give our customers more flexibility, whether that’s swapping items or upgrading certain elements. Food for thought.

I hope C has settled into student life.

Wishing you all the best,

Emma

Rated 5 out of 5 stars

Ideal for foreigners

Coming from abroad it was difficult to bring stuff from home. All the essentials were there . I didnt have to think beforehand. Unikit saved me time and hussle to shop around for these things.

13 September 2025
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Reply from UniKitOut

Hi Iris,

Thanks so much for taking the time to leave this great review! I'm so glad we could help make your move to the UK a little less stressful.

I hope you've settled in to life in the UK.
Wishing you all the best with your studies,

Emma

Rated 4 out of 5 stars

Great service, product quality okay

The service was great, however, the quality of the products was not quite as high as expected. I bought a blanket, pillow, and sheets, and within less than three months several threads of the blanket have become lose. Everything is still functional though.

11 February 2026
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Reply from UniKitOut

Hi Deborah,

Thanks so much for taking the time to leave this review, its really appreciated. I'm so glad to hear that you had a great overall experience, its what we aim for! :-)

I'm so sorry to learn that the quality of the duvet didn’t fully meet your expectations. While I'm happy to hear everything is still functional, loose threads after just a few months isn’t the standard we aim for.

Please feel free to reach out to our customer service team directly so we can investigate further.

Take care,

Emma

Rated 4 out of 5 stars

A huge relief

Having the supplies i needed on day 1 relieved some of the worries and anxieties i had about coming to a new place

9 February 2026
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Reply from UniKitOut

Hi Diana,

Thanks so much for leaving this great review, its really appreciated.
I'm so glad we could help you settle in and relieve some of your stress moving to halls.

I hope it feels like home now :-)

Take care,

Emma

Rated 5 out of 5 stars

Affordable and comfy

It was great to have my beddings ready when I moved in! I liked the variety of options for the colours and their affordability

10 February 2025
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Reply from UniKitOut

Hi Riru,

Thanks so much for taking the time to leave this great review. Its really appreciated! I'm so glad to hear you liked the different colour options and price points that we offer.

Hope you've settled in well :-)

Wishing you all the best,

Emma

Rated 5 out of 5 stars

great service.

4 February 2026
UniKitOut logo

Reply from UniKitOut

Hi Clare,

Thanks for taking the time to share your experience, its really appreciated.

I hope A has settled into uni life :-)

Take care,

Emma

Rated 5 out of 5 stars

I'm quite happy!

Well usually if a customer doesn't review your product they must be happy with it, but I just wanted to be a little different this time.

3 February 2026
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Reply from UniKitOut

Hi Kayra,

This made me smile :-)

Thank you for being wonderfully different and for letting us (and others) know you’re happy with your purchases.

Wishing you all the best,

Emma

Rated 5 out of 5 stars

Good program

Arrived before I got to my flat, all items were there, items are good quality for the price point. Would recommend 👍🏼

4 February 2026
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Reply from UniKitOut

Hi Jernie,

Thanks so much for taking the time to leave this review, its so appreciated!

Its so great to hear how positive your experience has been.

Hope you've settled into student life :-)

Take care,

Emma

Rated 3 out of 5 stars

Bedding and Kitchen items

The bedding, lamp, bedrrom items were good quality and very nice. The cooking pans burnt on the induction and had to be thrown away and the pot was much smaller in person compared to the images online.

13 September 2025
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Reply from UniKitOut

Hi Blessing,

Thank you so much for taking the time to leave your review, it’s really appreciated! I’m delighted to hear that you’re happy with the bedroom items you purchased from us.

I’m sorry to hear about the issues you experienced with the pans. Just to clarify, the pans you purchased were from our end of line collection and were labelled online as not suitable for induction hobs/non-induction. This may explain the difficulties you encountered while cooking.

Please don't hesitate to get in touch via sales@unikitout.com should you need a recommendation for induction friendly cookware.

Wishing you all the best,

Emma

Rated 5 out of 5 stars

Excellent service

Excellent service! Good quality items delivered straight to the Uni accommodation. Helps avoid hours of traipsing around shops.

9 December 2025
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Reply from UniKitOut

Hi Ian,

Thanks so much for taking the time to leave to this amazing review! Its very much appreciated. Its great to hear how much you benefitted from the service. Hope A has settled in well.

Take care,

Emma

Rated 5 out of 5 stars

Everthing was perfect

Everthing was perfect - all products are of good quality, delivery was prompt.

8 December 2025
UniKitOut logo

Reply from UniKitOut

Hi Kevin.

Thanks so much for taking the time to leave this review, its really appreciated!

I hope you're enjoying uni life :-)

Take care,

Emma

Rated 5 out of 5 stars

It was a very good service

It was a very good service ! Very thankful and highly recommend

8 December 2025
UniKitOut logo

Reply from UniKitOut

Hi Benjamin,

Thanks so much for taking the time to leave this amazing review! Its really appreciated. Its so lovely to read such positive feedback :-)

Hope you've settled into life here in the UK and are not missing the sunshine at home too much!

Take care,

Emma

Rated 3 out of 5 stars

The quality was good but i think as a…

The quality was good but i think as a uni student even the standard kits missed out ok some basics while other things were necessary. missing plates and glasses but you did get shampoo and shower gel as well as sponge and dish soap.

10 December 2025
UniKitOut logo

Reply from UniKitOut

Hi Celeste,

Thanks so much for taking the time to leave this review. Its lovely to receive positive feedback about the quality of our products so thanks!

I’m really sorry to hear that you were not happy with the contents of your kit. I completely understand how that must have been frustrating. I’d like to clarify that, as outlined in our email correspondence back in September, our kits were available with either 2 or 4 crockery sets, as well as an essentials only option without crockery. The kit you ordered was the essentials only option, which is why no crockery was included in your delivery.
If there's anything you'd like to discuss further, please reach back out on the email trail.

I hope you're enjoying uni life :-)

Wishing you all the best,

Emma

Rated 5 out of 5 stars

sheets and duvet fit

sheets and duvet fit. made things easier. helped bring the room together.

10 December 2025
UniKitOut logo

Reply from UniKitOut

Hi Malik,

Thanks so much for taking the time to leave this great review! Its really appreciated. Hope N is settling in well and is enjoying life in the UK.

Take care,

Emma

Rated 2 out of 5 stars

Broken Items

I ordered the standard kit. One of the bowls and a plate arrived completely broken.

10 December 2025
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Reply from UniKitOut

Hi Lucas,

Thanks for taking the time to leave a review. I'm so sorry to hear that a couple of pieces of crockery arrived broken.

Our packaging is designed to protect items during transit, although the occasional bowl does seem determined to test the limits of courier handling. We also try to avoid excessive packaging as part of our commitment to sustainability.

I've not come across a message from you about the damaged crockery, which is a shame as we’d love the chance to resolve this and possibly rescue that 2-star rating while we’re at it. If you’d like to get in touch, our customer care team is always happy to help at sales@unikitout.com.

Wishing you all the best,

Emma

Rated 5 out of 5 stars

Easy and nice stuff

8 December 2025
UniKitOut logo

Reply from UniKitOut

Hi Kim,

Thanks so much for taking the time to leave a review, its really appreciated!

Take care,

Emma

Rated 5 out of 5 stars

Seamless experience

Easy to order, seamless delivery to halls and then waiting in the room on arrival

26 November 2025
UniKitOut logo

Reply from UniKitOut

Hi Dewi,

Thanks so much for taking the time to leave your review. Its really appreciated. Hearing how easy and seamless you found the experience reminds us why we do this!

Hope S has settled into student life :-)

Wishing you all the best,

Emma

Rated 3 out of 5 stars

Had issues with faulty products

I had an issue with some faulty products, the tea towels and body towels rub off while drying, knives are constantly blunt while the can opener broke on first use. The pots and pans rub off while cooking but at least it arrived before I did.

Edit: After voicing my issues, the customer service team reached out to me and offered me a refund as part of the money back guarantee. Very good customer service even after purchasing

26 November 2025
UniKitOut logo

Reply from UniKitOut

Hi Samuel,

Thanks so much for your updated review. I'm so glad we were able to resolve this together.

Wishing you all the best,

Emma

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