first time needing my warranty. Major electrical problems. Took it to the dealer and United covered it with 1 phone call from the service dept.
Company replied
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See what reviewers are saying
Terrible. Delayed repairs and looked for any reason to deny repair. Two weeks my car has been at the dealership, no rental car and refusal to approve what the dealership says should be covered. Purcha... See more
My Transmission went out with catastrophic failure, needed a brand new transmission which totaled over $8,000.00 I purchased a United Car Care extended warranty with my used 2016 Lincoln MKX, and Uni... See more
Company replied
Had a bad shaking problem in steering wheel took it and had set of new tires put on it because they where down to the of replacing. Bout a month or so later problem came back to it to dealer and had... See more
Company replied
Company details
Written by the company
United Car Care vehicle service contracts offer reliable protection at an affordable cost, which is exactly what consumers want when looking for mechanical protection for their vehicles. Our product is backed by an A-rated insurer, thus providing our contract holders with the utmost security. United Car Care has earned an A+ rating with the Better Business Bureau, which speaks to the way we do business—with integrity. We are proud of the fact that we have had over a million satisfied customers as well as many long-time relationships with our dealers and agents. These relationships are a true testimonial to United Car Care’s core values: quality, dependability, and customer service.
Contact info
5700 S Quebec St, 80111, Greenwood Village, United States
- (800) 571-6412
- unitedcarcare.com
4.1
Great
170 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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BUYER BEWARE
Had an issue with my truck and took it to a GMC dealer. They told me what the issue was and I contacted United Car Care. They sent a 3rd party adjusted to look at my truck. GMC called and said that United Car Care rejected my claim becuase of "dirt and debris" which is excluded from my warranty. Now I am out $1550 to get my vehicle fixed, have a completely useless $4500 warranty through this joke of a company, and feel screwed. So I would recommend avoiding this company becuase they will take your money and think long and hard, they can deny everything becuase vehicles get dirty driving down the road. I do not take my vehicle off road and stay on paved roads 98% of the time, so this can happen to you as well. Buyer beware!
Update - Response to Owner: There was an issue with my car, not caused by me and you will not cover. You refuse (deny) and GMC refuses to pay, so I am left paying. I purchased an extended warranty and you chose to deny the claim, your reasoining is a lame excuse. We dont have to worry about any of this any longer becuase I have gone to the dealer last week and canceled my policy. I am just bummed I paid the small amount that I paid.
14 July 2022
Unprompted review
Reply from United Car Care
Hi Kenneth,
Thank you for your somewhat honest, if rather puzzling feedback. To clarify this situation, we did not deny your claim - and nor have we ever denied any claim - due to the vehicle's exterior being dirty. Frankly, we couldn't care less whether your vehicle's exterior is dirty or clean and, similarly, we do not deny claims due to the exterior of internal components being dirty. Your claim was denied because there was dirt and debris INSIDE the fuel tank's vent tubes, and to be very specific, the vent tubes are meant to vent fumes out of the fuel tank, NOT draw in air, so nothing should be going into or clogging these tubes. As our adjuster explained to you, the reason this component is not covered by your contract is because this failure is a manufacturer defect, meaning that GM, your vehicle's manufacturer, needs to issue a recall to address the problem; these components are not working as GM intended. As for the $1,550 you paid out, we suggest contacting GM for reimbursement - again, this failure is common with this specific GM part and needs to be addressed by GM.
Update - 7/20/22 Response to Reviewer: It is unfortunate that GM is not covering the cost of repairs for a component that they know is failing (they issued a TSB (technical service bulletin) highlighting the fact that many owners of the same model vehicle were experiencing the exact failure that occurred in your vehicle); however, that particular repair was not, at any point, included for coverage under your policy with us. Moreover, we are not responsible for GM's mistakes. Again, GM is well aware of the problem and they need to issue a recall to fix their mistake.
Best customer service experience…
Best customer service experience ever...love this company immediate responses
24 June 2022
Unprompted review
Reply from United Car Care
Thank you, Lamoya Bean!
Smooth with no denials
The best part of my experience, was no delays in getting my car repaired. I just had the $100 deductible and that was it. Very smooth transaction. Nothing denied. All approved!
15 June 2022
Unprompted review
Reply from United Car Care
Thank you, Charles!
QUICKEST PAYMENT I'VE RECEIVED FROM A…
QUICKEST PAYMENT I'VE RECEIVED FROM A SERVICE CONTRACT COMPANY AFTER SUBMITTING A FINAL REPAIR ORDER.
3 June 2022
Unprompted review
Reply from United Car Care
Thank you, Lanny!
Best warranty company
I am a Service Advisor at a new car dealership. United Car Care is the easiest extended warranty company. They answer the phone quickly, the provide a timely approval and pay instantly. I wish all of my customers had a contract with United Car Care
27 May 2022
Unprompted review
Reply from United Car Care
Thank you, Greg!
My Tahoe needed a new transmission and…
My Tahoe needed a new transmission and a lengthy time in the shop. United Car Care was responsive and adept at moving the ball forward and helping me with my rental car. I highly recommend UCC to anyone buying a used vehicle!
26 May 2022
Unprompted review
Reply from United Car Care
Thank you, Michael!
Happy with this transaction
Happy with this transaction. The transmission valve body went out on my 2018 F150. United Car Care covered the replacement minus the $250 co-pay.
No complaints.
20 May 2022
Unprompted review
Reply from United Car Care
Thank you, Duane!
fast and courtesy service
fast and courtesy service, excellent adjusters !!!
13 May 2022
Unprompted review
Reply from United Car Care
Thank you, Rick!
Covered...
My car needed a new thermostat and United Car Care covered it without a hassle thanks to my extended insurance.
10 May 2022
Unprompted review
Reply from United Car Care
Thank you, Jorge!
So last June United Car Care replaced…
So last June United Car Care replaced my transmission with myself only having to pay the deductible which was great. However, this past weekend my transmission started bouncing in and out of gear while trying to accelerate. I took it back to the same place that did the repair initially and, due to mileage exceeding the contract amount-though we only have been driving it around town- there is no warranty on the transmission United provided. I do not know where they received the aftermarket transmission but it did not even last a year before failing. Had I known this was going to be the end result, I would have just paid for a new transmission first and not even deal with United Car Care.
UPDATE: The mechanic did reach out to try to talk with someone and they were told that unfortunately you were unable to help.
5 May 2022
Unprompted review
Reply from United Car Care
"Hi Kris,
We have to admit that we're a little confused by your review. We spoke to you on 5/2 and indicated that we needed to hear from your mechanic to go over the repair, but we never heard from anyone else. Right now, we have no confirmation of your vehicle's current mileage or the failures you're experiencing. We have not denied your claim, as we have not had the opportunity to review this information, so we encourage you to have your mechanic contact us."
Update: Hi Kris,
We have not heard from anyone regarding this claim other than you on 5/2. Again, we encourage you to have your mechanic contact our claims department so that we can review.
I love working with everyone at United…
I love working with everyone at United Car Care. These guys do a great job
21 April 2022
Unprompted review
Reply from United Car Care
Thank you, Junior!
Peace of mind
When the starter went out on my truck knowing I had a United car care service contract made getting it replaced a quick and easy process with no cost to me.
13 April 2022
Unprompted review
Reply from United Car Care
Thank you, Sam!
Recently non factory warranty work
Recently I. needed some repairs on my 2017 Ram Pickup that was not covered under my factory warranty. Thankfully my additional United Car Care covered it 100% with zero hassles , deductible or delay. Fantastic coverage and I will continue with United for all my future vehicle warranty needs.
8 April 2022
Unprompted review
Reply from United Car Care
Thank you!
Was happy I purchased a warranty
Was happy I purchased a warranty, but it took 2 days for the inspector to show up to evaluate the car and then another day to approve. I did not have my car for 5 days. Hourly rates maximum are below industry standards and need to be updated.
4 April 2022
Unprompted review
Reply from United Car Care
Thank you for your feedback, Mike. We apologize for the delay in the inspection services getting out to take a look at your vehicle and hope that future claims will resolve more quickly for you.
DON'T USE THIS COMPANY!
My car has been in the repair show for 14 days as of today awaiting approval from United Car Care to be fixed. I have been without a car this entire time. No rental! I've called numerous times and was told they would call back and neither I nor the repair shop has heard from them. My warranty expires in less than two weeks. I truly feel like if that wasn't the case I would be treated much better than this! PLUS, my car was in the repair shop earlier this month for the same issue, they made me wait 15 days for a USED part to arrive. I had a rental car for 12 days and they would only cover 7, saying that was the max. My car was in the repair shop that long because it took them that long to approve and find the part, then have it shipped!!! Not my fault! They refused the new part that the repair shop could get in 24 hours. Now that USED part was bad and I'm back in the this same cycle. Calling the supervisor is proving to be a joke as he will not return my call. I am at a loss and don't know what else I can do at this point. This is beyond unacceptable!
29 March 2022
Unprompted review
Reply from United Car Care
Hi, Charlotte. Can you please provide your policy number or the last six digits of your VIN through direct message or phone ((833) 815-2503), so that we can review your claim?
Great to have a CarShield Plan!
It has been a long process. The check engine light came on in August of 2021. Unfortunately due to supply chain issues and the like it has been a longer than normal process. That said I am extremely glad I have a CarShield plan. It has been determined the engine needs to be replaced. For the $100 deductible I get a new engine. Of course due to the state of things that will take longer than normal, not CarShields fault. My 2012 Grand Cherokee has just under 85k miles. Never thought the engine would ever need replacing. I was very wrong and again extremely glad I have a CarShield plan. I highly recommend getting a CarShield plan
I bought my Jeep used and even bought the extended warranty from the dealer which I canceled when I checked out the plan from CarShield.which was a superior plan.
15 March 2022
Unprompted review
Reply from United Car Care
Thank you, Joe! CarShield was the seller of your policy, but as the claims administrator, we (United Car Care) sincerely appreciate your feedback.
One of the most painless phone calls I…
One of the most painless phone calls I have ever had to make. I am a service advisor and I make these calls daily, by far this was one of the best most easiest experiences I have ever had. I summited the claim for payment and had a rep call and pay literally 2 seconds after emailing.
11 March 2022
Unprompted review
Reply from United Car Care
Thank you, Khrys!
Handled everything in a timely manner
Handled everything in a timely manner. Very pleased with the service.
10 March 2022
Unprompted review
Reply from United Car Care
Thank you, Corey!
10/10 HIGHLY RECOMMEND
Been working with United Car Care for years.
Getting through to a claim representative has always been very quick. Payment for a completed claim has always been prompt.
Very easy company to work with. 10/10 Would highly recommend.
22 February 2022
Unprompted review
Reply from United Car Care
Thank you, Syl!
I purchase united car care for my…
I purchase united car care for my infiniti and all i can say is that is a great investment , they been great on taking care of my car , just recently had an issue with my transmission and they were promptly they took care of the cost , fast and easy . Got my car back and is been great experience highly recomend it to anyone not every extended warranty works the same as they do
18 February 2022
Unprompted review
Reply from United Car Care
Thank you, Miguel!
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