I had auto-renewal turned on and suddenly received an invoice which I had paid automatically. I've been a customer for years, but suddenly UD increased the price of renewal of the domain with more tha... See more
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You wait till the domain name is experied then you offer it back with a very expensive price just because you know people needs it. But now we are moving to another server. Thanks
Company replied
I had a ".de" domain for a year with this company. As I didn't need it anymore I did not do anything at the expiry time and I expected (as with all companies that I worked with so far) to get the doma... See more
Sadly, my experience with the platform is becoming worse. I have all of my domains set to auto renew but this feature didn't work as expected. I received invoices for the payments and that... See more
Company details
Information provided by various external sources
Based in Cambridge, Massachusetts, United Domains is a domain registrar with over a decade of expertise in domain name registration, offering over 500 top-level domains worldwide. As the US office of one of the leading domain registrars in Europe, we support over 1.7 million domain names for more than 300,000 clients, including Fortune Global 500 companies like Siemens, Vodafone, and Lufthansa.
Contact info
210 Broadway, Suite 201, 02139, Cambridge, United States
- +1 (617) 863 3812
- support@uniteddomains.com
- uniteddomains.com
1.1
Bad
603 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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I appreciate the effort to help make my…
I appreciate the effort to help make my business work much better.
Mario GALINDO
SWM - SeoWebMaster . es
Consultoría estratégica: análisis, posicionamiento y optimización aplicado al marketing OnLine.
7 June 2018
Unprompted review
Reply from uniteddomains.com
Thank you so much for sharing your thoughts with us, Mario! We're pleased to know that we could help make running your business that much easier!
Best regards,
Travis at UD
I definitely recommend United Domains
I definitely recommend United Domains. For the past 5 years that I have been with them, I never had any issues. Their customer service (contact & response via email) is very quick.
6 June 2018
Unprompted review
Reply from uniteddomains.com
Mario, we're beyond grateful for your longstanding support, and we're thrilled to have your recommendation. Thank you so much for sharing your feedback, and for continuing to call us your registrar through the years.
Best regards,
Travis at UD
Reply from uniteddomains.com
We're happy to be of service, Linh! Thank you for your positive feedback.
Best regards,
Travis at UD
It was extremely easy to grab a domain…
It was extremely easy to grab a domain name - for that I would have put 5 stars. However, immediately my inbox is filling up with spam and unwanted sales pitches - this is why I am sending 2 stars.
1 June 2018
Unprompted review
Reply from uniteddomains.com
Thank you for your review. ICANN regulations require domain registrars to submit a domain's contact details to a public "Whois" database. This database can unfortunately be mined by third parties, leading to spam messages. We stress that any such third parties are absolutely not affiliated with United Domains.
We offer a Whois Privacy service, which I understand our team has reached out to you about setting up. Would you please get back to us as soon as possible? We'll be happy to help.
Best regards,
Travis at UD
Reply from uniteddomains.com
Thank you for your feedback! I'm glad to know we provided you with a hassle-free experience.
Best regards,
Travis at UD
Immediately deluged with spam phone…
Immediately deluged with spam phone calls and emails after registering
28 May 2018
Unprompted review
Reply from uniteddomains.com
Thank you for sharing your thoughts. ICANN regulations require every domain registrar to enter a domain's contact details into a public "Whois" database, which can be mined by third parties, leading to unwanted spam. Any such third parties are not affiliated with United Domains in any way.
To help combat this, we offer an optional Whois Privacy service. We'll be happy to reach out to you directly about this today and we look forward to an opportunity to help put a solution in place for you.
Best regards,
Travis at UD
Works well and as expected
Works well and as expected. Got me my domain too! :-)
23 May 2018
Unprompted review
Reply from uniteddomains.com
Happy to be of service, Lars! Thanks for choosing us to be your domain registrar, and for sharing your feedback with us!
Best regards,
Travis at UD
Very nice and friendly staff and prompt…
Very nice and friendly staff and prompt replies.
20 May 2018
Unprompted review
Reply from uniteddomains.com
We really appreciate your recommendation, Jitendra! Everyone here at UD is proud to serve you.
Best regards,
Travis at UD
Reply from uniteddomains.com
Thank you for your feedback! We try to keep things simple for our customers so they can get on with their days as soon as possible. We're glad to know we've provided this experience for you!
Thank you again!
Best regards,
Travis at UD
Reply from uniteddomains.com
Thank you so much for your review! We're proud to hear that your experience with us was positive. Thanks for choosing UD to be your domain registrar!
Best regards,
Travis at UD
I have preordered more than a month ago…
I have preordered more than a month ago but lost muly chance to register the domains because your customer service is unresponsive.
15 May 2018
Unprompted review
Reply from uniteddomains.com
Hello, thanks for your feedback. As we state on our website, our customer care is available on weekdays from 9 am to 5 pm. I understand that a member of our support team was working directly with you this week to resolve the issue you reported, which I hope has been done to your satisfaction. If we can do anything to assist you further, or to elevate your reported experience with us, please don't hesitate to contact us directly.
Best regards,
Travis at UD
Reply from uniteddomains.com
We're grateful to have earned your trust, Lara. Thank you so much for choosing United Domains, and for your Trustpilot recommendation.
Best regards,
Travis at UD
Reply from uniteddomains.com
Very glad to hear it, Marko! Thank you for your business and generous feedback!
Best regards,
Travis at UD
Reply from uniteddomains.com
Thank you for your terrific feedback! We're proud to serve you.
Best regards,
Travis at UD
Reserved .app domain years ago
I reserved a .app domain years ago. They recently sent me an email to confirm. I did and next day I had it. Was half expecting them not to honor the reservation -- it's been years -- or never contact me about it. But they did. Extremely smooth and professional.
12 May 2018
Unprompted review
Reply from uniteddomains.com
We really appreciate the shoutout, Mark. We've worked hard to make our domain registration program a favorite among domain registrants everywhere, so thanks for choosing us. I'm very glad to hear you got the domain name you pre-ordered!
Best regards,
Travis at UD
Reply from uniteddomains.com
We're thrilled to have your recommendation, Jay. Thank you so much for your feedback, and for being our customer!
Best regards,
Travis at UD
I have been with United Domains for…
I have been with United Domains for around 5 years now. Good service. But, the only option I wish United Domains had is an option for a free "to get you started" web site host starter. lol.. instant gratification. I have domains and nothing to do with them until I choose to host myself "a real pain" or choose a hosting company and fend off up-selling. PFft... [ Face palm ] ...
11 May 2018
Unprompted review
Reply from uniteddomains.com
Thank you for being a longtime customer, James. Your support means a lot to us! As for your suggestions for new features, all we can ask is that you please keep your eye on us for future announcements! :)
Best regards,
Travis at UD
perfect service and support thank you…
perfect service and support thank you very much
10 May 2018
Unprompted review
Reply from uniteddomains.com
Thank you, Friedrich! And if we can do anything to boost your four-star experience to to a five-star one, please don't hesitate to contact us!
Best regards,
Travis at UD
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