I had auto-renewal turned on and suddenly received an invoice which I had paid automatically. I've been a customer for years, but suddenly UD increased the price of renewal of the domain with more tha... See more
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You wait till the domain name is experied then you offer it back with a very expensive price just because you know people needs it. But now we are moving to another server. Thanks
Company replied
I had a ".de" domain for a year with this company. As I didn't need it anymore I did not do anything at the expiry time and I expected (as with all companies that I worked with so far) to get the doma... See more
Sadly, my experience with the platform is becoming worse. I have all of my domains set to auto renew but this feature didn't work as expected. I received invoices for the payments and that... See more
Company details
Information provided by various external sources
Based in Cambridge, Massachusetts, United Domains is a domain registrar with over a decade of expertise in domain name registration, offering over 500 top-level domains worldwide. As the US office of one of the leading domain registrars in Europe, we support over 1.7 million domain names for more than 300,000 clients, including Fortune Global 500 companies like Siemens, Vodafone, and Lufthansa.
Contact info
210 Broadway, Suite 201, 02139, Cambridge, United States
- +1 (617) 863 3812
- support@uniteddomains.com
- uniteddomains.com
1.1
Bad
603 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from uniteddomains.com
A smooth, no-hassle domain registration process is what we strive to provide! We're thrilled to hear that we provided that experience for you, Serge. Thank you for sharing your feedback with us!
Best regards,
Travis at UD
Excellent service
Excellent service. No complains at all on my 5 years as a client.Thanks.
11 April 2018
Unprompted review
Reply from uniteddomains.com
We can't thank you enough for your longstanding support, Nelson. We'll keep working our hardest to keep the trust you've placed in us.
Best regards,
Travis at UD
Reply from uniteddomains.com
Thank you so much, Roy! We sincerely appreciate your recommendation. If you ever have any questions for us, please don't hesitate to get in touch.
Thanks again!
Best regards,
Travis at UD
Fantastic registrar!
Fantastic registrar! Great service and no frills. United Domains is my go to for domains.
30 March 2018
Unprompted review
Reply from uniteddomains.com
Thank you for this feedback! A no-frills experience is central to the experience we strive to provide. We're proud to serve as your domain registrar.
Thank you again and best regards,
Travis at UD
Contact hold
Once I purchased, there was an undisclosed hold on my domain. It was not clear to me that my contact information needed to be re-confirmed, until I put in a support ticket. This cost me time I could've been sharing my site as a contact.
29 March 2018
Unprompted review
Reply from uniteddomains.com
Hi Jesse, and thanks for your feedback. ICANN requires domain registrars to verify that every registrant's contact information is valid and up to date, and we do automatically send a confirmation email to validate a set of new domain registration contact details. I hope this helps to clarify. Thanks again for sharing your thoughts with us.
Best regards,
Travis at UD
United Domains is always great to deal…
United Domains is always great to deal with and they keep us updated and advise us of new domain extensions to get involved with. Great work guys!
24 March 2018
Unprompted review
Reply from uniteddomains.com
Thank you so much, Mark! We'll never stop working to earn your trust.
Best regards,
Travis at UD
reason for increased price is missing…
reason for increased price is missing (for me)
21 March 2018
Unprompted review
Reply from uniteddomains.com
Thank you for your feedback, Karel! We try to keep our domain experience simple and direct, without unwanted add-ons or unnecessary paid services. A price adjustment for certain domains allows us keep our pricing transparent and straightforward, while allowing all our customers to access our full-fledged features from the get-go.
Thanks again, and if you have any other questions, please don't hesitate to get in touch with us at support@uniteddomains.com!
Best regards,
Travis at UD
Great Service.
19 March 2018
Unprompted review
Reply from uniteddomains.com
We're grateful for this feedback, Fausto. If you have any questions, we're here for you at support@uniteddomains.com. Thank you for your business!
Best regards,
Travis at UD
Always helpful and provide professional…
Always helpful and provide professional and realiable services.
19 March 2018
Unprompted review
Reply from uniteddomains.com
Thank you Bhavesh! Your recommendation means a lot to us, so thanks for taking the time to share your thoughts. We're happy to be your registrar.
Best regards,
Travis at UD
Fast and great service
17 March 2018
Unprompted review
Reply from uniteddomains.com
Thank you for your feedback, Sean! It's a pleasure to have you as our customer!
Best regards,
Travis at UD
Quick and reliable
With United Domains, I get the notification in advanced alerts to renew my domains. Once I click the renew link, I am able to purchase and get approval within 2 minutes. Its fast and reliable.
16 March 2018
Unprompted review
Reply from uniteddomains.com
Thank you for your positive feedback, Rajiv! It's our pleasure to serve you.
Best regards,
Travis at UD
just reliable and correct!
8 March 2018
Unprompted review
Reply from uniteddomains.com
We strive to offer a reliable domain registration service here, Ynte, and we're glad to hear we've done that for you! Thank you so much for sharing your feedback with us. We're happy to be your registrar.
Best regards,
Travis at UD
Reply from uniteddomains.com
Hello Yaroslav, and thanks for your feedback! We're happy to know your experience with United Domains was simple and quick. If you have any questions, please don't hesitate to reach out to support@uniteddomains.com. Thanks again!
Best regards,
Travis at UD
United used to be a 5 star experience - now not so much
United used to be a 5 star experience, but since they changed the user interface doing anything in the account these days is sub standard.
Service personnel are good still though, thankfully that hasn't changed.
But a redesigned UX is much needed.
5 March 2018
Unprompted review
Reply from uniteddomains.com
Hi Wolftalker, thank you for your review -- I'm happy to know your experience with our support team has always been positive, and appreciate you sharing your thoughts about our user interface. UX matters a lot to us, so we've reached out to you in hopes of getting a more detailed picture of your experience. We hope it'll help us to deliver a user interface you're happier to use!
Best regards,
Travis at UD
Very smooth domain name registration…
Very smooth domain name registration and a company which you feel you can trust. I'm hoping to keep having this experience.
4 March 2018
Unprompted review
Reply from uniteddomains.com
We really appreciate your recommendation! Thank you so much for taking the time to share your feedback. We're proud to serve you.
Best regards,
Travis at UD
Reply from uniteddomains.com
Wonderful to hear that you had a straightforward experience with us at United Domains! Thank you so much for your feedback. We appreciate your business.
Best regards,
Travis at UD
Registration is easy. Spam is terrible. Customer service is great.
Registered the domain just fine. Received hundreds of email spam and dozens of phone calls in the week following. This has never happened to me after registering other websites through the same service.
*** UPDATE ***
After United Domains reached out to me regarding the onslaught of spam, their delightful and thoughtful customer service team activated WHOIS privacy for my domain.
Considering how bad spam has gotten (*not* United Domain’s fault) and how much effort United Domains puts into customer care, I think this should be a standard, default service rather than an add-on feature. Opt out rather than opt in.
28 February 2018
Unprompted review
Reply from uniteddomains.com
Thanks for sharing your feedback. All domain registrars are required by ICANN to enter a domain's contact details into a public database. This does allow a publicly registered domain to receive spam from third parties who may mine this public database. Any such third parties are not affiliated with United Domains.
We've reached out to you about this earlier today but didn't get a reponse yet. Will you please contact us at support@uniteddomains.com at your earliest convenience? We'd love an opportunity to make things right here.
Thank you!
Travis at UD
Reply from uniteddomains.com
That's great to hear, Mirko! Thank you for your review and your recommendation! We're grateful to have your business.
Best regards,
Travis at UD
Trusted Go-To Provider
as a customer of united domains for years, I appreciate the ease-of-use, integrity and reliability of this domain name service provider.
19 February 2018
Unprompted review
Reply from uniteddomains.com
We're grateful to have earned your longstanding support! Thank you so much for being our customer -- we pledge to do everything in our power to keep you satisfied for years to come.
Best regards,
Travis at UD
so far this site is great. could be better in some areas
so far this is a great site. supports almost everything I need.
their support can sometimes be too forward. when I started working with uniteddomains.com and wanted to ask them about a problem I had with setting up two paths to redirect to somewhere else, the guy from support didn't understand fully what I asked and did a change without confirming with me before that he got what I wanted.
I don't appreciate when things like that happen. To their credit, after I asked him to confirm with me before, he did the next time.
also, UI could be a little nicer looking IMO :-)
18 February 2018
Unprompted review
Reply from uniteddomains.com
Thanks for your feedback, Isaiah. Our support team does double-check to confirm a customer's wishes before making changes to a domain manually, but unfortunately misunderstandings do happen from time to time. Thanks for giving us a chance to set things right for you, and please don't hesitate to let us know if you have any other questions or comments.
Thanks again.
Travis at UD
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