Unitel Direct Ltd Reviews 3,409

I had a problem with my wifi which I reported mid January, I was sent a new router but this would not connect to my digital phone. I have continued to request help but we're now into March and I still have no wifi. As a small business it has been extremely challenging, embarrassing in front of customers and upsetting, not to mention loss of earnings. The staff are always polite and assure me they're doing everything they can but I still have no wifi. I sent a complaint email last week and did not even receive an apology in their response. I certainly regret entering a contract with this company and will not be renewing.

Mellissa and her colleague were extremely helpful. I would give them ten stars if I could. So polite, and so very helpful.
Ty Mellissa and you colleague

Everything is wrong with this company. We no longer want to be associated with Unitel but struggle year on year to cancel the service. It isn't good value for service, we have paid them thousands over our time and for what ? Not one, NISH, NARDAR, NOTHING. Not one enquiry from our website, which, they actually piggy back on from Webahead. The money we paid should have created a new page entirely. We don't appreciate the fact that they cannot TRANSPARENTLY supply a cancellation date/s for any of our contracts. They basically want you to miss the cancellation opportunity so they can basically relieve you of your hard earned cash for another millennia! Horrible company to deal with, certainly one I wouldn't recommend to my worst enemy. Not one good word to say. The way they conduct business is disgusting. We are now paid up for another term..... let us cancel, walk away, you've had our cash... take it with our thanks and do nothing. But oh no, not let you go that easy. DO NOT UNDER ANY CIRCUMSTANCES DEAL WITH THESE INDIVDUALS. YOU'LL NOT GET AWAY. EASIER TO CLOSE THE COMPANY AND START AGAIN LEAVE WELL ALONE.

samson gave some great customer service, good follow up and communication throughout

Jason was helpful

We have been with Unitel for 3 years now and I must say was a little sceptical about this kind of service. Michelle and Melissa have been involved I’m my accountant from the start, created great alternative domain name website pages that help direct more clients to our main site. These pages now rank all on the first page of Google. This does take time but once you’re up there they do maintain the SEO, keeping you on the first page of search engines. It’s a service that once you buy into it you’ll have to keep it going otherwise these sites will drop down the search ranking's. Be prepared to go for the long term not short term to see the real results.
Thanks for the good work Unitel and look forward to the continued support.

Adam - Director
MAJESTIC EVENT HIRE

Samson has been very helpful during the last few weeks when my internet stopped working. There were several issues, one resolved by OpenReach and one by sending me a new router which should arrive today.

We have wasted so much time and money because of them. So first of all, they cannot help to rank your website on Google. They will create fake websites that will lead to your main website (they will present this in a careful manner that you won't relise!), which will seem dodgy to any customer. So after paying them a lot of money, we have received absolutely ZERO leads, and they do not care about designing the website etc.

Please be extremely careful with this company because they are running a scheme that you will never be able to get out of the contract, and they will use made-up phone call transcripts against you when you have clearly emailed them that you wish to cancel their services.

They do not care about you after taking your money, and as I said, you cannot cancel with them because they will threaten with legal action, and they will waste your time and your employees' time, so be careful with them.

If I could leave 0 stars I would. Do not do any business with this company in terms of online marketing or whatever else they do. Empty promises, lies, shoddy websites, and therefore, no results. Stay well clear.

Do not trust this company! All transactions other than invoicing are done verbally so that when their account manager lies and fail to do what he agrees to do you can't prove it. Once they have your business they make it as difficult as possible to cancel.

Very helpful and professional staff, do what they say they will do and always respectful and polite.

Very happy with the service from Simon, Megan Jason have provided this year and previous years managing my account

⁹very helpful thanks

Always a pleasure to chat with Melissa. She is always cheery and helpful.

Melissa and Alex Greenwood were extremely helpful with my query and did an excellent job in sorting everything out for us.

They very professional and are a great asset to your team.

Please do no use!
Promise the earth - deliver swear FA

Having used them and still tied in until June - we honestly got absolutely zero ROI, save your money and buy a lottery ticket ….. better odds on a return.

Jason was helpful and able to provide information I had been needing for a while.

jason and Danial was helpful

Well especially with Jason who was a great help to me when ever I needed to know something about the telephone process he will always be patient to assist and call me back when necessary.