Chelsea at Unity did a great job in navigating us through a hike in insurance due to correcting property valuation. Unity understand the wider needs of Scout groups and Chelsea was able to reduce the... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Once again, Unity were highly competitive with their quote. This year Jasmine was our point of contact and she provided a first class service. She clarified several points with the broker on range o... See more
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Really good and bespoke service, ensuring we can feel safe that ourselves and our customers are well protected should the need arise. Lucy did a great job of covering our very demanding and complicate... See more
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Our charity insurance renewal with another broker came in at a ridiculously increased price so I looked around for other brokers. Unity came up and so I gave them a try. Kirsten was very helpful and... See more
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Company details
Written by the company
Unity Insurance Services is a charity-owned, specialist insurance broker committed to supporting the charity sector for their insurance needs. We work closely with our clients and a wide range of insurance providers to arrange tailored insurance solutions, ensuring you find the right protection – even for the most challenging risks. Our goal is to ensure you have the right insurance in place so you’re fully protected, allowing you to focus on what matters most: achieving your charity’s goals. Whether it’s insurance for charities, youth groups, or other not-for-profit organisations, we’ve got you covered. At Unity Insurance Services, we don’t just arrange insurance; we actively support the not-for-profit sector. As part of the youth charity, the Scout Association, we Gift Aid 100% of our profits to charity, helping young people develop vital skills for life. We specialise in providing insurance for Scout groups, Girlguiding units, Boys’ Brigade Councils, charities, CICs, and other community groups. Our experienced, empathetic team offers expert advice to over 7,000 charity organisations and manages more than 10,000 policies. As a charity specialist insurance broker, we invite you to join the Unity community. Call us on 0333 0917 010, and let us help protect what matters most.
Contact info
Suite 8, Business Park, BN15 8UW, Lancing, United Kingdom
- 0345 040 7702
- unityinsuranceservices.co.uk
4.7
Excellent
574 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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10/10
I received exceptional support, advice and service. Thanks to Bradley Scott for handling our charity’s request.
31 July 2025
Unprompted review
Reply from Unity Insurance Services
Really appreciate your lovely feedback, Muhammed, Glad you received a great level of customer service and I will pass on your comments to Brad and the team.
Very easy to deal with and Bradley…
Very easy to deal with and Bradley explained everything so well.
13 August 2025
Unprompted review
Reply from Unity Insurance Services
Thank you Eunice, I will pass on your kind comments to Brad
We have insured with Unity since the…
We have insured with Unity since the inception of our small charity. Unity always create a bespoke quote to cover our avtivities. Communication is excellent and timely and we always find the renewal process straightforward, Customer service is excellent.
13 August 2025
Unprompted review
Reply from Unity Insurance Services
Thank you Martine, that feedback is truly appreciated. Glad that you are happy with the level of service provided to you and we can continue to assist you
Very helpful and was easy to contact
30 July 2025
Unprompted review
Reply from Unity Insurance Services
Thank you Rhian, glad that you received a good level of customer service, I will share your comments with the Unity team
Very professional and friendly to deal with
Our charity insurance renewal with another broker came in at a ridiculously increased price so I looked around for other brokers. Unity came up and so I gave them a try. Kirsten was very helpful and professional as well as being friendly. She understood our needs, answered my many questions and eventually got us a very good price and I look forward to dealing with Unity in the future. An added bonus is that their profits go to the Scouts, not anonymous shareholders.
23 July 2025
Unprompted review
Reply from Unity Insurance Services
Thank you for your kind feedback, LB, that is greatly appreciated. I will share your comments with Kirsten and the rest of the team and we look forward to assisting you further.
The renewal went through very smoothly…
The renewal went through very smoothly but we added two extra things. One of these has caused a lot of problems with asking questions. It is still not resolved after nearly a month. We feel that the questions being asked are being over thought by the insurers.
6 August 2025
Unprompted review
Reply from Unity Insurance Services
Thank you for your comments, Beryl, much appreciated, we will look into further to ensure all is resolved promptly for you.
Excellent Service
Natalie was incredibly helpful in helping the group. It was coming up time for us to renew our policy and Natalie phoned as a courtesy and took me through how to renew the policy and arranged for emails to be sent. She was professional, polite and helpful. We would highly recommend Unity's services in the future.
6 August 2025
Unprompted review
Reply from Unity Insurance Services
Thank you for your kind review Steve, I will make sure that your kind words are passed onto Natalie.
Efficient service
I asked for a quote for some equipment insurance. More information was requested, and once I provided this, I received a premium within a week, and within a couple more days the premium was paid and the policy was live. Friendly, helpful service from the person I dealt with throughout, thank you.
10 July 2025
Unprompted review
Reply from Unity Insurance Services
Thank you, as always, Joy! So glad that we continue to provide a great level of service to you and we always appreciate your feedback.
Lack of time to look for alternative quotes
The renewal took place smoothly. The only negative comment I have, which I have expressed before, is the short time between the issue of the renewal and the actual renewal date. This doesn't give time to look for comparison quotes, which is probably why insurance brokers do this, but also can be an issue if somebody is away e.g. on holiday.
15 July 2025
Unprompted review
Reply from Unity Insurance Services
Thank you for your kind feedback which will duly be shared with the team, it does appear that there is a further need for improvement to be made in issuing documents to the Group giving you adequate time. That will be addressed further
Unity's personal and professional…
Unity's personal and professional approach ios a breath of fresh air when arranging insurance services!
8 July 2025
Unprompted review
Reply from Unity Insurance Services
We really appreciate your very kind comments, Steve. We want to provide the best level of service to our customers at all times so it is great to hear that is exactly what you received.
We have been insured with unity a…
We have been insured with unity a few years and never had any problems ,they always remind us in plenty of time to arrange renewal ,always polite , professional ,and really helpful 😀 thank you Rob for all your help and support 😀
10 July 2025
Unprompted review
Reply from Unity Insurance Services
Thank you for your loyalty and kind feedback, Marlene, so pleased that we can continue to assist your organisation and that you have received such great customer service from us.
Unity were very helpful in the renewal…
Unity were very helpful in the renewal process, making it easy to complete.
4 July 2025
Unprompted review
Reply from Unity Insurance Services
Thank you very much for your feedback, greatly appreciated. Glad that we could make this a smooth process for you.
Great customer service
Great customer service, queries handled promptly. Clear charging structure and good value price.
4 July 2025
Unprompted review
Reply from Unity Insurance Services
Thank you for your kind comments, Ivan. Glad that we could help you and that you were happy with the service provided to you.
We have been with Unity for a long…
We have been with Unity for a long time, I stopped looking for other quotes 10 years ago as they are very efficient and helpful. When we got our building we meet in they were very helpful with good advice. Never had to claim but good to know they are behind us if anything went wrong.
17 July 2025
Unprompted review
Reply from Unity Insurance Services
Thank you so much for your kind review, Mark. I am so glad that we continue to provide the level of service that keeps the Group happy and loyal to Unity, it is truly appreciated.
A quick response
A quick response, providing a quotation which matched our needs.
15 July 2025
Unprompted review
Reply from Unity Insurance Services
Glad that we could help you so promptly, Kerie, thank you for your feedback.
Getting the right result
WEehad a potentially challenging situation with our insurance but our contact at Unity was able to obtain the required result and was extremely helpful and supportive through the process.
GC. Chair of Trustees 169 Bristol Scout Group
17 July 2025
Unprompted review
Reply from Unity Insurance Services
Really appreciate your kind words, Graham, glad that we could help you throughout this process and resolve.
Very fast turn around and great service!
15 July 2025
Unprompted review
Reply from Unity Insurance Services
Thank you kindly Ed, glad that we could provide such a prompt service for you!
Reply from Unity Insurance Services
Thank you Chris, we really appreciate your kind comments
Approachable Account Handler
The time and sensitivity given to understanding our needs as a small community charity.
27 June 2025
Unprompted review
Reply from Unity Insurance Services
Thank you for your feedback, Trish, that is greatly appreciated. So glad that we could help your charity, please reach out to us if there is anything more we can do for you!
Good Service
Pleased with the response I received and the service given.
I would recommend them.
1 July 2025
Unprompted review
Reply from Unity Insurance Services
Thank you Charles, glad that we could help you and provide a good level of service, your kind words are appreciated.
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