Unity Insurance Services Reviews 574

I wish we had found you many years ago.The most straightforward process to renew our insurance .
Extremely good price class service.You set a standard others will struggle to follow.Thank

What a professional and personable team. Such a delight to deal with and great value too as every penny counts in our charity organisation. Natalie was super and so efficient. Thank you

Extremely efficient and professional support from Bradley. We were very happy to receive the quote which was better than the previous supplier and does what we need.
As a small charity we were delighted to find someone who looked at what we needed rather that assuming we needed much more. Thank you

1st time user of Unity. I asked quite a few questions and got the answers back quickly. Some answers were good new and other were not - but it gave me a clear picture of what I needed for the Scout group. ran it past the trustees and sorted!! easy to do and happy to use again!!!

New to the role and it's been a real pleasure dealing with such a professional and positive team to help ensure we have the right cover. Would definitely recommend.

good communications and really helpful. our insurance was about to expire but they called us and renewed despite not being paid straight away. great service

Due to our own admin error I was late in renewing. Super helpful account manager arranged extension of policy so we were not without cover and after a lengthy phone call we renewed and the quote was nearly £1000 cheaper than last year's premium for our campsite building and contents. That's something that doesn't happen these days.

Again renewed with Unity due to time restraints. Transpired I was given wrong information 2 years prior and we were not covered for something I was told we were. Told they would have honoured a payout but only have their word for this. Therefore, premium increased massively this year to cover what we thought was previously covered. On top of yet another annual increase for a Group that hasn't claimed in decades. Not sure Unity admin fee is that justifiable based on this. They also claimed we agreed to renew which wasn't the case as I had raised questions on the renewal and pending answers. Only saving grace is money goes back into Scouts, but likely will shop around more next year.

Good customer service, easy to renew and prices fair. However very disappointed the boundary wall of our scout grounds, as well as two gates onto the property, are not covered by the buildings policy.

Have used Unity “ for ever” for scout group contents insurance but never yet had to claim. Contacted 1 month before renewal by agent and all went smoothly. Haven’t compared cover with alternative providers Just hope they give value for money. Cover usefully includes damage at camp and monetary loss. Never seen agents arrangement fee within a quote from other operators.

As a County, we have used Unity Insurance Services for many years. We have always found the staff professional, pleasant & helpful. The policies and prices are competitive.

We required a specific travel insurance. Bradley was very helpful and was able to provide an appropriate policy

Scouts Insurance. I was contacted before policy was due for renewal by an Account Handler who was very helpful every step of the way. Cannot fault her in any way

Have been with Unity for a few years now. Have found they provide a competitive price for our insurance, good communication, renewal notice and call in plenty time for renewal. We worked with Rob this year and found him friendly, helpful and efficient sending thanks to him

Kirsten went above and beyond to help with our request for a combined policy for our Charity. Her knowledge and understanding were exceptional. She had a lot of patience and helped us tremendously. Thank you Kirsten.

Lindsey the member of staff made the execution simple and answered all my questions without hesitation. She phoned me back at agreed time and was very patient with me.

Great company to deal with.
Prompt reply by email.
Friendly customer services if need to phone.11/02/2025

Excellent customer care easy renewal and not a high a jump in cost as others

Easy to deal with efficient and looked at various requirements for our Insurance
Renewal info submitted early but was then followed up with emails, bit too regularly before renewal dates, all sorted and agreed renewal 2 weeks before due and payment will be made a week before
Good overall service