Universal Windows Direct - Cleveland Reviews 130

The installers were polite, worked hard and cleaned up! They were very professional! We love our windows.

Guys worked their butts off that day. Took a little break to eat but stayed with it. Windows look great. Did a good clean-up and explained how everything worked before they left.

From the moment I contacted Universal Windows Direct, I received exceptional professionalism. Carlo came to my home and did a fantastic job explaining the windows and their product. Once we committed to the purchase, Carlo was there for every cha ge we wanted to make and made the process easy for us and seamless. Our windows came in around the estimated time stated upon sale and they immediately scheduled a date for install. The installers that came to my home were professional and explained the entire process. They did a fantastic job on the install and were extremely meticulous. We could not be happier with our new windows and the experience we had with Universal Windows Direct.

It didn't start good. Make sure you get a copy from salesperson of job you agreed to. The first day they came for install, the installers did not have all directions that we agreed to when we bought windows. The installers came back to do the install and everything was sorted out. Marvin and Nate were great, very professional. They did a great job. Everything was cleaned up.

Everything was great! The sales rep Chris was informative, knowledgeable and friendly. The workers knew what they were doing, worked quickly and did a fantastic job!

Brandon came into our home and was very knowledgeable about his products. After a very thorough sales pitch we have decided to give our business to Universal Windows Direct. We are hoping the installation and longevity of the product are as good as Brandon was.

Second go round with Universal and pretty much a good experience. Installers did a fantastic job. They even answered some additional questions I had. The window order itself didn’t take long either. Only hiccup was this time around we did financing and the 1st payment was so before the windows ever came to the warehouse. That wasn’t disclosed and when I called they said it was standard. I contacted both the financing company and universal themselves. If it’s standard why not disclose that then?

Nate, Nate, and Parker did a wonderful job with the installation. Explained things along the way and answered any question I had. Did a great job with clean up both inside and out. I could not be happier with my new windows and the complete process. Those three are a great crew and great representative for Universal Windows Direct !!

well, what went wrong this time? The installation went fine this time. it was a second attempt due to failure on the measuring guy. you see he got it wrong and fortunately the installation team caught it after they had my home prepped ( drop clothes ). good catch, I say. sorrily, I hoped and expected a phone call from mgmt.- you know as a professional courtesy. a day or two later Carey- I think that's his name, called. basically he tried to apologize. I broached the subject of some sort of "compensation" for my troubles, I had to reschedule 2 doctor appointments, put my home back in order. he said he was open to the concept but it was premature at the time of our call but we could revisit it after. I accepted that. my windows were installed 03-14-2024 today is Friday 03-29-2024 and no call from Carey. I have a proposal I wanted to share with him. does he even exist? boy, oh boy, I am very disappointed this episode takes the luster off UWD family
U P D A T E: today is 05- 24 2024 and still not contact from universal window direct. I know that they have my email address and phone number.

The installers were awesome and very professional!!! Jason & Rachel were my installers representing Universal Window Direct……

Ben Drake and his crew were amazing. Will definitely recommend Universal Windows and this crew to anyone I know needing windows. Great job.

Excellent job! Crew showed up and promptly got to work. I'm very happy with the new roof. It definitely helps the curb appeal if the house. Even the small touches like painting the flashing and sweeping the area for loose nails. Very happy!

Very happy with the installation of our new windows! Crew leader Marvin did an awesome job along with Nate! Very professional, friendly, respectful, they did an awesome job! They arrived right on time also and even gave a courtesy call beforehand to say they will soon be there! Very happy with Universal Windows and will recommend to friends and relatives! Top notch service!

Installers were friendly and efficient got here an did the job quick. Overall everything was good except between the salesman and the financial company..signed papers on a low payment but when we got the statement from the lender it was a higher payment.

You are liars, after two years you come to show your face that they are going to send me to collection what value if you never did the work on my house those in order to tell me that they came to ruin the windows and cause damage to my property for Those 3 windows that they changed are small, they are not like the ones they promised me, I got bored of calling him. more than a year and a half and they never answered me. I left a message and they never returned my calls. You are a company that does not fulfill what they promise to their clients. I have been reviewing many bad comments on Google about that company, the same thing they did to my friend. I miss other people. Google's bad reputation, if you take me to collection, I'll sue them for property damage and take away the 3 windows and don't put the correct windows in that they promised me, ok

When I know someone is in need of new windows, I would recommend Universal Windows Direct. They are very professional, curious, prompt and efficient. Thank you Ryan Lilly!

Aric Callahan installed my new windows for my condo this week. He was very efficient, friendly and dedicated to getting the job done right! I will definitely share my experience with my friends and family. Great experience! Thank you Aric!

Ryan Lilly has installed windows at my home twice, and both times has done a very professional job . Moreover, the cleanup after removing old wooden storms and screens, and then carting them off is greatly appreciated. I am very pleased with Universal Windows.

From beginning to end, this was the best experience.The sale person was knowledgeable and professional. He answered any question I had.. the installers were wonderful. They did a great job. They were very thorough and showed me the features of the window once installed. I couldn't be more satisfied with a service or the product.

The salesman Jake told us our windows would be cleaned and stickers would be taken off. He also said to use the app to see updates on when windows would be in, app never kept us updated and we told him that we would be away the week before Xmas. The windows came in, we got a call that they wanted to install them on Dec. 19 when we were gone, told if it couldn't be installed then we would have to pay a storage fee. We were never told anything like that from Jake our salesperson. I told the lady to keep the windows and then she changed the installation date. The install guys were great. They had to send a guy out 2 weeks later to clean the windows as promised to us and that was a hassle with Natasha telling us they had no one to do that then said she would get someone out in 2 weeks. Overall the windows are good the installers were the best but Salesman was a windbag and the 2 ladies I talked to were rude.