Everything was fine until it wasn’t. They took our deposit and cut into our wall/door frame to inspect for the install, then left visible damage behind. Then went completely silent. At the 6-week mar... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Be very careful and read EVERYTHING rather than just trusting the high pressure sales rep that visits you!!! One very attractive sales point, repeatedly articulated by the sales person who sold me... See more
Outstanding Customer Service and Professionalism from Jordan who installed the windows, to Jim who measured the windows and Kirk who sold us the windows. All around great service. It was nice... See more
Company replied
Installers Mike & Dan were great… professional and personable. Windows seem like good quality. I’ll follow up in 20 years. Not as thrilled with the office people. Made us postpone a doctors appointmen... See more
Company replied
Company details
Written by the company
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Contact info
24801 Rockside Rd, 44146, Bedford Heights, United States
- 8009845846
- support@universalwindowsdirect.com
- universalwindowsdirect.com
3.2
Average
382 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
That was one of the most nicest man…
That was one of the most nicest man I've met in awhile he showed me all the ways the windows worked and was just a really efficient and quick worker
14 March 2024
Unprompted review
Reply from Universal Windows Direct
Tronda, we appreciate your kind words regarding your installation experience with us here at Universal Windows Direct! Thanks again for trusting us with your home-improvement needs.^J
Jim Harget was very personable and…
Jim Harget was very personable and thorough during the window measurement visit. Looking forward to our installation.
12 March 2024
Unprompted review
Reply from Universal Windows Direct
Hello, Joe! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Jim provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
James clearly knew his stuff!!
James clearly knew his stuff! He explained the different window options in a clear and concise way, but also made it relatable to my needs. He wasn't just pushing a product, he was helping me find the best solution for my home.
He took the time to understand my priorities – energy efficiency, noise reduction, budget – and tailored his presentation accordingly. I felt like he genuinely cared about finding the right fit.
James presented a clear breakdown of the costs and financing options. There were no hidden fees or surprises, which built a lot of trust. James wasn't pushy. He answered all my questions patiently and gave me time to consider my options. I never felt pressured to make a decision on the spot.
11 March 2024
Unprompted review
Reply from Universal Windows Direct
Hello, Rachel! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that James provided you with a great experience. Please don't hesitate to reach out if you need anything!
Easy to relate to
Easy to relate to. Devon knows the product and is obviously proud of the company and the product. Answered all our questions and is easy to deal with.
11 March 2024
Unprompted review
Reply from Universal Windows Direct
Hello, Nancy & Jeff! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Devin provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
Caleb provided an excellent product…
Caleb provided an excellent product from UWD. He is an asset to the company as he was very professional and cleaned up well when done. Commend him highly for his excellent work!
7 March 2024
Unprompted review
Reply from Universal Windows Direct
Hello, Maggie! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Caleb provided you with a great experience. Thanks again for trusting us with your home-improvement needs and please don't hesitate to reach out if you need anything! ^J
No regrets!
Devin Wells was on time for my consultation. He was personable and friendly. He was thorough with the information he gave and answered any and all questions with depth. He took my concerns and wants into consideration when showing and also talking about the windows.
7 March 2024
Unprompted review
Reply from Universal Windows Direct
Hello, Bekah! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Devin provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
The crew
Eduardo and his crew were efficient, knowledgeable and respectful of our home. Their work was completed within a day and they cleaned up. We really like our new windows being black from the outside. However there are scratches on the inside white frames and minor items that will be addressed.
29 February 2024
Unprompted review
Reply from Universal Windows Direct
Tandy, we appreciate your feedback regarding your installation performed by our installer Eduardo and his crew. We're thrilled to hear of the efficiency of this installation. We are sorry to hear about the scratches you experienced on the framing of your windows. Please contact our Customer Service Department at (855) 293-7813 for assistance to resolve this in a timely manner.^J
Informative window presentation
Devin was very knowledgeable about the windows he was selling. Loved his personality and presentation. Devin is a people person and a dog lover. Our dogs took to him right away. Would definitely recommend.
1 March 2024
Unprompted review
Reply from Universal Windows Direct
Veronica, thank you for taking the time to highlight our sales representative for providing you with a knowledgable presentation about our products and services here at Universal Windows Direct. Should you have any additional questions, please don't hesitate to contact us at (855) 293-7813 for assistance.^J
Great Experience
Aric Callahan installed my new windows for my condo this week. He was very efficient, friendly and dedicated to getting the job done right! I will definitely share my experience with my friends and family. Great experience! Thank you Aric!
29 February 2024
Unprompted review
Reply from Universal Windows Direct
Shannon, we appreciate your feedback of your installation experience with Aric. We're thrilled to hear of the efficiency he provided you during this experience. Thanks again for choosing Universal Windows Direct for your home-improvement needs.^J
The representative was very helpful…
The representative was very helpful yesterday, and I could tell I was working with someone who understood their craft well and had a good initial meeting. Based on this experience, I would recommend considering this company for window needs.
28 February 2024
Unprompted review
Reply from Universal Windows Direct
Thank you so much for your kind words, Al. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to reach out if you need anything!
Rodney
Rodney, Tyler and Jordan were true professionals they did the job and it looks absolutely fantastic. I would recommend Rodney, Tyler and Jordan for any of my friends.
28 February 2024
Unprompted review
Reply from Universal Windows Direct
Kevin, thank you for sharing your experience with Rodney, Tyler and Jordan. We appreciate your feedback and please don't hesitate to reach out for future home-improvement needs.^J
Satisfied with the overall process
Overall, I was satisfied with the overall process provided by UWD. My initial experience with the sales person Jake went extremely well. He was friendly, knowledgeable, and professional. We were able to agree on a project scope and cost which met my needs. Although there were some hiccups initially with the billing and after the initial measurements, UWD was able to get those resolved and the project continued.
On the day of the installation, Carlos and his team were able to complete it in a single day. The crew was professional and did a great job. Looking forward to see how these windows perform during the Summer heat.
19 February 2024
Unprompted review
Reply from Universal Windows Direct
Hi RJ, thank you for sharing your honest feedback of this experience with us here at Universal Windows Direct. We are thrilled to hear despite some hiccups in the beginning our team was able to turn this experience around and provide you with an exceptional installation by Carlos and his team. Thanks again for choosing us for your exterior home-remodeling needs.^J
Yuniel and his partner were terrific…
Yuniel and his partner were terrific installing our new door. Very professional, timely and clean. The door looks great.
23 February 2024
Unprompted review
Reply from Universal Windows Direct
Sheri, we are thrilled to here of the exceptional service Yuniel and his partner provided you with during your project. Thanks again for trusting Universal Windows Direct with your exterior door needs. Please don't hesitate to reach out for any other future home-improvement project needs.^J
I ordered windows for the full house…
I ordered windows for the full house and arrived early compared to the original date. That was great. The installation guys were very professional and efficient. Cleaned everything after and the house looked cleaner than before they showed up. Overall excellent experience from start to finish
23 February 2024
Unprompted review
Reply from Universal Windows Direct
Marianne, we appreciate your honest feedback of your experience with our team here at Universal Windows Direct. We are happy to hear of the satisfaction our team provided you throughout this experience from cleanliness following installation to maintaining professionalism. Thanks again for choosing us for your home-improvement needs.^J
Love our new windows
The entire project from start to finish went very well.
23 February 2024
Unprompted review
Reply from Universal Windows Direct
Edward, thank you for your kind words. We appreciate your feedback of this entire experience with the Universal Windows Direct team. Please keep us in mind for any future home-improvement needs you may have!^J
Second installation at my home
Ryan Lilly has installed windows at my home twice, and both times has done a very professional job . Moreover, the cleanup after removing old wooden storms and screens, and then carting them off is greatly appreciated. I am very pleased with Universal Windows.
23 February 2024
Unprompted review
Reply from Universal Windows Direct
Sandra, thank you for sharing your installation experience with us here at Universal Windows Direct.We're thrilled to hear Ryan provided you such a professional experience. Thanks again for trusting us with your home-improvement project needs.^J
The experience has been great so far
The experience has been great so far. Noor Hassan was so thorough when he came to give the estimate and so helpful getting the project approved through the HOA. The person that came to measure the window was so helpful too.
12 February 2024
Unprompted review
Reply from Universal Windows Direct
Yheudy, we appreciate your kind words on your experience so far with our team here at Universal Windows Direct. If you have any questions throughout your project, please don't hesitate to contact us directly at (855) 293-7813. Our team is happy to help!
Wow…
Caleb was our installer and he was timely, nice and very professional. He come right in and started getting the job done. When he finished the install the windows looked so beautuful i did not want to close the blinds on them.
14 February 2024
Unprompted review
Reply from Universal Windows Direct
Hello, Diane! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Caleb provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
Good service guy
13 February 2024
Unprompted review
Reply from Universal Windows Direct
Hi, John. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
Workmanship was great
Workmanship was great. They look amazing. My house is warm. They cleaned up everything which is good for me. My dog thinks he's a biily goat..eats everything.
10 February 2024
Unprompted review
Reply from Universal Windows Direct
Hi, Dianna. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.