UNTAMED STREET Reviews 

344
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, highlighting their stylish and unique designs. Many people find the footwear comfortable and well-made, often noting superior materials. The customer service is frequently described as outstanding, with staff being friendly, helpful, and patient. Reviewers appreciate the efficient and smooth processes for exchanges and returns, often mentioning quick responses and personalized assistance. However, some customers also noted that sizing can be inconsistent, with shoes sometimes running too large or too small. This often required exchanges to find the perfect fit, though the process was generally straightforward and well-supported by customer service.

What people talk about most

Product

Customers generally express high satisfaction with the product, praising the superior quality, craftsmanship,... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the superior craftsmanship, materials,... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as excellent, amazing, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting great service and kind people. Many customers... See more

Service

People report positive experiences with service, often highlighting the professionalism, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I guess we are all kinda nervous of buying from an internet vendor with no bricks and mortar premises which advertises via social media. I was, however Abbi and the team at UNTAMED STREET alleviated a... See more

Rated 5 out of 5 stars

Today I received my Bruce DryTerra boots, and everything is more than I expected — the quality of the materials/leather, the packaging, the delivery (arrived just three days after payment!), excellent... See more

Rated 5 out of 5 stars

Bought a pair of Camden dark moss double zip boots. They're very fine quality, and the inner lining leather feels very good against my feet and ankles. The only thing that isn't a negative per se, b... See more

Rated 5 out of 5 stars

Very good experience. I've been looking for good boots for YEARS. Happened across this website as part of a deep dive. Really liked the style. Ordered a pair, but they were a bit too big.... See more


Company details

  1. Shoe shop

Information provided by various external sources

Designed in London and artfully handcrafted in Italy with the finest calf-skin leathers and unravelled attention to detail | Untamed Street


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

344 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(344)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased the Soho cocoa brown dress…

Purchased the Soho cocoa brown dress sneaker, and it's everything I was hoping for. Fit, style, and craftsmanship are impeccable. When I had questions about my order the customer service and responses were excellent. Quality products, good servcie!

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Don't normally use my time to make…

Don't normally use my time to make reviews, and very dubious of what I read on the net as a rule.. but this is a 100% genuine review from repeat customer for these amazing shoes...

So some time ago, an advert pinged up on my feed (like I get regularly - I guess based on my searches etc)

The trainers looked amazing in the ad (but many do) and ticked most of my boxes (again, many do)..
I like simple but quality.
"handmade in italy". tick
"quality calf skin". tick
"simple and understated". tick

I am not scared to spend a little extra for shoes, but they were little pricey for a trainer but I have spent similar and more on well known designer branded trainers and been disappointed.
But, anyways decided ill give them a try..

WOW.. first pair were just perfect - proper made, and still wear them 2 years later. I just give them a light clean and a lick of wax every few months but it is like wearing your favourite pair of slippers..

I looked a few months ago to get a new pair but they didn't have that style anymore. I was gutted to say the least. I kept going back to check but never had anything I liked on the website.
Then, I saw the "coming soon" for a pair similar but not the same.. waited with baited breath then they were there!!! snagged a pair in my size (last pair left).

Arrived yesterday - and can only say that I am over the moon.
They came with an extra pair of laces, so I decided to take some good quality leather furniture wax, polish up the old ones and put the new laces in... came up almost new - no kidding!!

They are like brothers, one a little more mature than the other.


23 June 2025
Unprompted review
Rated 5 out of 5 stars

quality and efficiency

I recently purchased sneakers and shoes from this brand. Despite its recent arrival on the market, it has demonstrated great responsiveness and fast, hassle-free delivery. The quality and design are impeccable. I highly recommend it. Thank you!

12 June 2025
Unprompted review
Rated 5 out of 5 stars

I ordered over time 5 pairs of shoes to…

I ordered over time 5 pairs of shoes to germany. Not everything is perfect that you get from there - here are my experiences.

If you send the shoes back (even from germany) there is no additional fees. I did that one time - everything smooth and without complication.

One pair of shoes hat some issue that I didn't was aware from the beginning. I just realized some optical problem and made some pics. They send me another pair of this type without discussion - just because of the photoes after nearly a year.

And my last problem was a squeaking shoe. They didn't offer just 10% or 20 Euros - no, they offered 40% refund. That's a word with shoes for over 300 Euros, so I kept them.

So from my side I had some quality issues and would rate them 4 stars. But the customer service is fast, uncomplicated and makes some real offers when something is not right. So I think, we all make mistakes but the important thing is, that I as customer want to be happy at the end. Because that's the case I rate them 5 stars.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

high-quality products - top-notch customer service

I've had the pleasure of dealing with Untamed Street, several times (bought 4 pairs till now) and I must say, they truly exceed expectations. Not only do they offer high-quality products at remarkably fair prices, but their customer service is also top-notch. The team is always available to provide expert advice and promptly resolve any issues or queries you may have.

What really impressed me, however, was their willingness to go above and beyond to meet my needs. I had been eyeing a particular model that had been discontinued, and I reached out to Untamed Street to see if they could track down a pair in my size. Although they didn't have any in stock, they offered to custom-make one for me. They kept me updated throughout the process, sending me videos of the product before shipping, and even made further adjustments based on my feedback.

The entire process, from initial inquiry to delivery, took approximately a month, which is remarkably efficient considering the customization involved. I received my bespoke product just two days after it was shipped, and I couldn't be happier with the result. Untamed Street's commitment to customer satisfaction and their dedication to delivering exceptional service is truly unparalleled. If you're looking for a company that genuinely cares about its customers, look no further than Untamed Street.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Great user experience

Even though i had to return the shoes i bought the experience was great.

Easy shopping.
Fast delivery to France
Beautyfull product but did fit on me :(
Easy return process with fast answers from the support (Abbi are you an AI agent ?:D)
Fast refunt.

Great customer experience.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

We had an issue with a pair of Cole sneakers my husband purchased, but the customer service was excellent. Jen and Marco followed up promptly, took our concerns seriously, and arranged a replacement pair. We really appreciate their care and professionalism.

After this experience, we’ll definitely continue buying Untamed Street shoes as they’re not only great-looking but also incredibly comfortable. It’s good to see a company that stands behind its products.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!!!

Ordered shoes from Denmark and was a bit nervous about quality and size, as they were pretty expensive.
Excellent quality! Size as they recommended on the website (one size down from your usual one). I’m DELIGHTED
On top of that - Super fast delivery

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Untamed Street

Great experience with Untamed Street - I was able to purchase a pair of sneakers not currently in production due to the spring season line being made. Staff were willing to make them as a 'one off' which were delivered within a couple of weeks. Staff were so courteous and friendly in all communications. I would definitely purchase another product from them.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Top products - top customer service!

I purchased four different models – Oxfords, Chukka Boots, Sneakers, and Runners – and I’m absolutely thrilled with all of them. Each pair is incredibly comfortable, beautifully crafted, and visually stunning. They’ve quickly become my favorite shoes!

What truly stands out is the exceptional customer service: after I accidentally damaged my Chukka Boots, the customer support team arranged a free repair opportunity in Italy – quickly and without any hassle. I’ve never experienced service this good before!

I can wholeheartedly recommend both the products and the service – truly outstanding.

6 April 2025
Unprompted review
Rated 5 out of 5 stars

BRUCE - My third pair of shoes from Untamed

My third pair of shoes from Untamed. I had an issue with my previous selection and swapped for the BRUCE chukkas. Love them! So unique and stylish.

Special call out to the customer service who helped me with the swap giving me advice on width size and options (Abbi) - you’re brilliant!

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Customer service next level

I had an issue with one of my new high sneakers. I won’t go into detail but let’s just say that customer service was absolutely phenomenal. Too many companies don’t care about their customers when there is an issue. I’m happy to say Marco and Untamed Street really took care of things. Big thank you to the team . Fantastic customer service and I look forward to shopping with you every year as always .
Max

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Not only are the shoes great!

Not only are the shoes great, but their customer service (CS) is phenomenal! The sole of my boots began to split after 1.5 years of use. I didn’t think this should be happening this soon to boots of this quality. I sent a pic to CS and they agreed. Very unusual! CS immediately offered to repair at no-charge! My boots returned to me looking brand new! I had to locate a scuff mark I remembered to determine they were mine - they looked that good! Now I need a black pair!

17 March 2025
Unprompted review
Rated 5 out of 5 stars

I now own half a dozen pair of Untamed…

I now own half a dozen pair of Untamed Street shoes. i am really into high-end Italian and Spanish footwear and these are the best in my collection. I had a minor issue with the last pair I bought and when I pointed it out to the support people with a photo, before I could finish my sentence they insisted on sending me a new pair. This company is a class act, its product and its service. So buy these shoes.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Abbi @ Untamed Street was fabulous

Abbi @ Untamed Street was fabulous. Nothing was too much bother. Ordered a pair of Avery boots, exceptional quality, I have never had better customer service. 100% recommend quality, styling and customer service.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional quality

In love. So glad I splashed out & got a pair of the terra-brown Berkeleys. I know these will last forever. They are crafted beautifully. First wear was on a 10 hour shift & they were very comfortable. Sizing spot on, my usual EU 39/UK 6 fits perfect.
Super fast delivery (to Denmark), even arrived one day before expected! Super friendly, helpful & attentive customer service (thank you Abbi!) Overall 10/10 experience all round; would highly recommend!

1 March 2025
Unprompted review

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