I was charged for an order on the 20th March (it’s now 16th April), it never arrived. I’ve emailed customer services on several occasions and not had a response. No refund, no reply. Avoid!
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See what reviewers are saying
Easy to register and order the product after completing online health checks. Efficient delivery and resupply. Happy with results after 6 months of use. Hair has grown back thicker and no noticeable p... See more
Company replied
I noticed my hair beginning to thin around the front of my head, so I started using Unthin. Within just a few weeks, I could visibly see my hair looking thicker and healthier. I highly recommen... See more
Unthin has been effective in promoting hair regrowth and distinctly more so than other products containing only minoxidil. While I still have some noticeable thin hair at the front, i have seen new ha... See more
Company replied
Company details
Written by the company
Unthin: Undo hair loss. We work with men to reduce hair loss and encourage re-growth. Our solution is tablet free, and works on 9/10 men.
Contact info
United Kingdom
- help@unthinhair.com
- unthin.co.uk
4.1
Great
238 reviews
Hasn’t replied to negative reviews
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Great Product (it works) and Great Customer Service
I've been using Unthin for about seven weeks now, and I'm genuinely impressed with the results. Despite what other reviews might say, this product definitely works! I've noticed new hair growth, especially on my temples and crown, with lots of short hairs coming through.
Ignore the 1-star reviews—this does work, and it’s working for me. You’re never going to see results after just a few weeks; you have to give it at least three months, as they say. That being said, I am seeing results after just seven weeks. A lot of very fine hairs are appearing where before there were none, and my hair already feels slightly thicker. But I have been religious with it—every morning and night without fail.
The customer service at Unthin is fantastic, and the product itself lasts a long time.
Pro tips:
Cut down (or better still give up!) on smoking and heavy drinking, as these can impact the results.
Eat a healthy diet to maximise effectiveness.
Be consistent—don’t miss applications, morning and night.
Overall, my experience has been really positive, and I’m looking forward to seeing even more progress!
16 December 2024
Unprompted review
Reply from Unthin
Thank you so much for sharing your experience with Unthin! 😊 We're delighted to hear you're seeing positive results after just seven weeks and that your dedication to the product is paying off. It’s wonderful to know you’re noticing new growth and thicker hair already! 🌟
Your pro tips are spot on—consistency, a healthy lifestyle, and good habits are key for the best results. We really appreciate your trust in us and are so happy to have been a part of your hair regrowth journey.
We’re here for you every step of the way, and we can’t wait to hear about even more progress as you continue!
Best regards,
Unthin Customer Support Team
Used for 5 months really good results
Used for 5 months really good results. Can’t fault it
3 December 2024
Unprompted review
Reply from Unthin
Thank you for your feedback! We’re so glad to hear you’ve had great results after 5 months of use. It’s always rewarding to see our customers happy with their progress.
If you ever need any support or have questions, we’re here to help! Here's to continued success with your journey. 💪
Best regards,
Unthin Customer Support Team
Hey I’m a barber from Manchester with…
Hey I’m a barber from Manchester with numerous shops. I’ve been using unthin now for 9 Months and it’s really worked! My thinning spots on my temple have come back to life.
I had a hair transplant in 2017 and it was a success. I noticed 2023 my hair started to thin again, when wet you could see my scalp.
Fast forward December 2024 and my hair is so thick! You can’t see any scalp areas and my hairline is solid. I use the Plus version.
Highly recommend it!
10 December 2024
Unprompted review
Reply from Unthin
Thank you for taking the time to share your experience! 🙌 It’s fantastic to hear how well Unthin has worked for you, especially as a barber with such an eye for detail.
We’re glad the Plus version has helped restore thickness to your hair and brought back a solid hairline. It’s great to know you’re seeing such positive results after noticing thinning last year — consistency really pays off! 🎉
We’re grateful for your recommendation and happy to support your hair journey. If you ever have any questions, don’t hesitate to reach out. 💪✨
Best regards,
Unthin Customer Support Team
Great product highly recommended.
I have been using this product since March 2024 and it’s now November. I am honestly surprised how well it’s worked. I have used the spray with the micro needle roller. I have had new growth on my crown and my hairline has started filling out at the slides.
Great product highly recommended.
I was considering getting a hair transplant but am going to stay with his a bit longer as it working for me.
27 November 2024
Unprompted review
Reply from Unthin
Thank you for sharing your experience! 🌟 We're so pleased to hear how well the spray and micro-needling combination has worked for you. Seeing new growth on your crown and a filling-out hairline is amazing progress — congratulations! 🎉
It's fantastic to know that our product has given you confidence and even made you reconsider a hair transplant. We truly appreciate your recommendation and are excited to be part of your hair journey.
If you ever have any questions or need advice, we’re here for you. Here's to continued success and even more growth ahead! 💪✨
Best regards,
Unthin Customer Support Team
Wish I’d started sooner
Wish I’d started sooner! Noticeable difference in three months and then my hair continues to look thicker and fuller!! Speedy delivery and great customer service!
4 November 2024
Unprompted review
Reply from Unthin
Thank you so much for your wonderful review! 🌟 We're thrilled to hear about your noticeable results and how your hair continues to look thicker and fuller — that’s exactly the kind of difference we aim for! 😊
It's also great to know you’ve been happy with our speedy delivery and customer service. Your kind words mean a lot to us, and we’re so glad you chose to start your journey with us.
If you ever need anything, we’re just a message away. Here's to even more great results ahead! 💪✨
Best regards,
Unthin Customer Support Team
Best product of it's kind
I have used products similar before but unthin has been by far the best. I have been using post hair transplant and I have noticed far thicker hair on my head now . Have even recommended to friends. Customer Service also very helpful.
8 August 2024
Unprompted review
Reply from Unthin
Thank you so much for your positive feedback! We're thrilled to hear that you're seeing such great results with our product, especially after your hair transplant. It's fantastic to know that you've noticed thicker hair and that our customer service team was able to assist you. Your recommendation to friends means the world to us. If you ever have any further questions or need support, we're always here to help. Thanks again for choosing us!
Best Regards,
Unthin Customer Support Team
My partner uses Unthin
My partner uses Unthin, he has done for over a year and has 100% seen a difference. He will be continuing to subscribe moving forwards. Great product, be patient as results can take some time but worth the wait.
30 July 2024
Unprompted review
Reply from Unthin
Thank you so much for sharing your partner’s experience with Unthin! We’re thrilled to hear that he’s seen a positive difference and is continuing with the subscription. We always strive to create products that deliver real results, and we’re glad to know that the patience has paid off.
If either of you ever have any questions or need further support, don’t hesitate to reach out. We appreciate your support and are grateful to have you both as part of the Unthin community!
Best regards,
Unthin Customer Support Team
9 months in, very impressed!
After 9 months my hair continues to look thicker and has much more ‘body’. I use it morning and evening as advised. A developing bald spot has basically gone, I think it must be about like my hair was 20 years ago.
I don’t know if it works for everyone, but it works for me! :-)
19 July 2024
Unprompted review
Reply from Unthin
Thank you for sharing your amazing journey with Unthin! We're absolutely delighted to hear that your hair is looking thicker and fuller, and that the bald spot has improved so much. It's great to know that you're experiencing results that bring you closer to how your hair was 20 years ago—that's truly inspiring!
We understand that results can vary from person to person, but your success story is exactly why we do what we do. We’re so glad Unthin is working for you! If you ever have any questions or need further assistance, we're here to help.
Thank you again for your trust and for being part of the Unthin family!
Unthin Customer Support Team
Great product. Must buy!
I've been using the product for several weeks. Although it's early days, I've started to notice and feel the process working. My hair is starting to thicken up and my confidence is growing each day. I bought the product as my hair has always been thin in texture and when it's wet, it can feel as though I've got less than what I actually have. I'd definitely encourage people to use this product. It's well worth the money and it's convenient to use on the go as its contained in a small bottle. Customer Service is great. I've built up a good rapport with the team!
21 May 2024
Unprompted review
Reply from Unthin
Thank you so much for taking the time to share your experience with us!
We're thrilled to hear that you're already noticing positive changes with your hair and feeling more confident each day. It's wonderful to know that our product is making a difference for you, especially given your concerns about thin hair.
We designed our product to be both effective and convenient, so it's great to hear that you find the small bottle handy for on-the-go use. We're also delighted to hear that you've had positive interactions with our Customer Service team and that you've built a good rapport with them.
Your encouragement to others to try our product means a lot to us. We truly appreciate your support and your kind words.
Thank you again for your review. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Unthin Customer Support Team
I used this product for 15 months after…
I used this product for 15 months after my transplanted hair was starting to thin some years after having it done.
Applying it twice a day was a real challenge as it was greasy and you cant wash it out for 4 hours or apply the second amount for 12 hours. I had slight thickening in the crown and less hair fall when showering but nothing more than id expect from minoxidil on its own.
The big disappointment was my temples and frontal hair as it has not only thinned but I've lost hair in that area. The customer support is great and they will pause your subscription and restart it when you have surplus of treatment.
I'm giving it one more month and will probably switch to oral Fin and Minoxidil.
2 April 2024
Unprompted review
Reply from Unthin
Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that you found our customer support helpful in managing your subscription.
We understand that consistency can be challenging, especially with the specific application requirements of our product. While it's encouraging to hear that you experienced some slight thickening in the crown and reduced hair fall, we're sorry to hear about your disappointment with the lack of progress in your temples and frontal hair areas.
We have recently altered our formulation, which has removed all the greasy feeling that some of our users found. We'd love to hear what you think about it?
We do have an exciting couple of weeks ahead, with a number of products launching. Please do feel free to reach out to our customer support team, and they'll be able to ensure that you are receiving the most appropriate product for your needs.
We're here to support you however we can. Thank you for choosing our product, and we hope you see the results you're looking for in your hair growth journey.
Best regards,
Unthin Customer Support Team
Noticed slow hair growth on the crown
Noticed slow hair growth on the crown
1 March 2024
Unprompted review
Reply from Unthin
We appreciate you sharing your feedback with us. We understand that achieving your desired hair growth goals can sometimes take time and patience, and we're here to support you throughout your journey.
It's not uncommon for individuals to experience slower growth in certain areas, such as the crown. However, we're committed to helping you address this concern and maximise your results with our product.
We recommend continuing to use our product consistently as directed, as regular application is crucial for seeing optimal results.
If you have any questions or concerns about your progress or how to enhance your results, please don't hesitate to reach out to us. We're dedicated to providing personalised support and guidance to help you achieve the hair growth you desire.
Thank you for choosing our product, and we appreciate the opportunity to assist you on your hair growth journey.
Best regards,
Unthin Customer Support Team
I have used this product for 2 years
I have used this product for 2 years - no one can say I have not given it a fair trial - and it HAS NOT made any difference whatsoever. It does not work. Do not even think about believing the photographs.
In reply to Unthin.
Your trial was £10 per month.
Your usual price was £40 per month.
I did not want to pay £40 per month for a product that I suspected would not work.
I had asked a chemist if hair loss could be reversed with chemicals and he said the best that could ever be achieved was a little fluff - but definitely not a full head of hair like you pretend. If it was that easy, no one in the world would be bald.
I bought your one month trial through 8 different email addresses and under a variety of names - check my two addresses for orders and not specific email addresses - and you will see that cards in my name were used every time.
I also ordered through family and friends.
I used your product religiously for two years with nothing to show for it.
Your photos are fake - I know it and so do you.
16 March 2024
Unprompted review
Reply from Unthin
We appreciate your patience, and we're sorry for the delayed response. It's taken us a bit of time to piece together your hair journey with us.
Upon thorough review of our records, it appears that you took advantage of our introductory offers in April 2023 (order #62621) and again in September 2023 (order #75270), receiving our product each time but promptly cancelling your subscription thereafter. Therefore, we can confidently state that you have not used Unthin for 2 years, and that you certainly have not given the product a fair trial.
Consistency is the name of the game when it comes to achieving optimal results, and unfortunately, it seems we haven't quite conveyed this message as effectively to you, despite our efforts. This next statement is taken directly from our website: When using the Treatment Spray daily as instructed, you can expect to see initial results after 3 months and then after 6 months the hair growth should be very noticeable. You will need patience and faith that the product will produce results.
Nevertheless, if you're genuinely interested in harnessing the best solution available without pulling the plug within a month, we're here to assist you. Just reach out, and we'll do our utmost to help you get the most out of Unthin.
Best regards,
Unthin Customer Support Team
10/10 Definitely worth using if you’re worried about hair loss!
I started using Unthin in August 2022, and noticed a difference barely within a week. I took weekly photos to check progress and the difference was clearly visible. I was sceptical at first (probably like most people) but this product really does work. The customer service is excellent, I have no complaints and can’t fault them in anyway! Definitely worth a try if you’re worried about hair loss!
11 March 2024
Unprompted review
Reply from Unthin
Thank you for sharing your experience with Unthin! It's amazing to hear that our product has made such a positive impact on your journey towards healthier, fuller hair.
We understand the initial skepticism that often accompanies trying new products, especially in a market saturated with promises. However, we are thrilled to have exceeded your expectations and provided visible results within a week. Your dedication in documenting your progress through weekly photos is commendable and serves as a testament to the efficacy of Unthin. We'd love to see your pics?
At Unthin, we take immense pride in not only delivering results but also in providing exceptional customer service. It brings us great joy to learn that you found our customer service to be excellent. We strive to ensure that every interaction with our customers is met with professionalism, efficiency, and utmost care.
Your recommendation means the world to us. Knowing that you have experienced tangible results and are satisfied with our service encourages us to continue our mission of helping individuals combat hair loss confidently.
Once again, thank you for entrusting Unthin with your hair care journey. Should you have any further questions or require assistance, please do not hesitate to reach out. We are here to support you every step of the way.
Best regards,
Unthin Customer Support Team
Good product
Treatment going great so far. Have seen progress within a month.
4 March 2024
Unprompted review
Reply from Unthin
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that your treatment is progressing well and that you've already noticed improvements within just a month. Our team is dedicated to providing effective and efficient care, and it's incredibly rewarding to see tangible results. If you have any questions or need further assistance along your journey, please don't hesitate to reach out. We're here to support you every step of the way. Thanks again for choosing us for your treatment!
Best regards,
Unthin Customer Support Team
My hair is definitely thicker and there…
My hair is definitely thicker and there has been new growth. My wife mentioned that I look to have more hair even though I didn’t tell her I was using Unthin!
4 March 2024
Unprompted review
Reply from Unthin
We're absolutely thrilled to hear about your positive results! It's wonderful that you've noticed thicker hair and new growth so soon into your journey with Unthin. And it's even more rewarding to hear that your wife has noticed the difference too, without you having to mention anything. Our goal is to provide effective solutions that not only deliver results but also boost your confidence. We're here to support you on your hair wellness journey, and we can't wait to see continued progress. If you have any questions or need further assistance, please feel free to reach out. Thank you for choosing Unthin!
Best regards,
Unthin Customer Support Team
Admittedly cynical at first, but…
Admittedly cynical at first about whether it'd work for me but now I'm definitely seeing some additional hair growth after two full months of use! Looking forward to continuing on with the treatment and seeing further results.
1 January 2024
Unprompted review
Reply from Unthin
We're delighted to hear about your positive experience with Unthin! We understand that skepticism is natural, especially when it comes to products like ours. However, we're thrilled that you've seen noticeable results after two full months of use. It's incredibly rewarding to hear that you're looking forward to continuing with the treatment and are optimistic about further improvements. Rest assured, we're here to support you every step of the way on your hair wellness journey. If you have any questions or need assistance, please don't hesitate to reach out. Thank you for trusting Unthin!
Best regards,
Unthin Customer Support Team
Easy to use
While the results may be slightly less noticeable compared to the pill form (not scientific and could just be me over analysing), the topical spray comes with the benefit of avoiding side effects associated with pill form. This makes it a good option for those who prioritize minimizing risks. It's also relatively easy to use and less greasy than other spray options.
1 March 2024
Unprompted review
Reply from Unthin
Thank you for sharing your experience with our topical spray! We appreciate your honesty and understand that comparing different forms of treatment can lead to varying perceptions of results. However, we're glad to hear that you find the topical spray beneficial, particularly in its ability to minimize the risk of side effects compared to the pill form. We designed our spray with convenience and effectiveness in mind, aiming to provide a solution that's easy to use and less greasy than other options on the market. Your feedback is valuable to us as we continue to improve and innovate our products. If you have any further thoughts or questions, please feel free to reach out. Thank you for choosing our topical spray as part of your hair care routine!
Best regards,
Unthin Customer Support Team
Noticeable progress in 4 months.
No need to do anything after the first order, every month a new bottle arrives on time. I've been using the spray everyday for almost 4 months and my hair has noticeably thicker look and feel around the hairline and crown. I'll be using the spray for several more months to see how well it progresses.
29 February 2024
Unprompted review
Reply from Unthin
Thank you for sharing your experience with us! We're delighted to hear that our subscription service has made it convenient for you to receive your Unthin spray each month hassle-free.
It's fantastic to know that you've been using the spray consistently for almost 4 months and have noticed a thicker look and feel around your hairline and crown. Consistency is key when it comes to seeing results, and we're thrilled that you're already experiencing positive changes in your hair health.
Continued usage often leads to even more significant improvements, so we're excited to hear about your progress in the coming months. If you ever have any questions or need further support along your hair growth journey, our team is here to assist you every step of the way.
Thank you for choosing Unthin, and we look forward to hearing about your continued success with our product!
Best regards,
Unthin Customer Support Team
I've seen improvement in hair growth…
I've seen improvement in hair growth when using this product along side Hair Skin and Nail vitamins. It's been a gradual process over the last year or so but there has definitely been improvement. I've occasionally required a break from my subscription and the Unthin staff have been happy to do this and actioned it rapidly.
27 February 2024
Unprompted review
Reply from Unthin
Thank you so much for taking the time to share your experience with Unthin! We're thrilled to hear that you've noticed an improvement in your hair growth while using our product alongside Hair Skin and Nail vitamins. It's wonderful to hear that you've seen gradual progress over the past year.
We understand that consistency is key when it comes to achieving your desired results, but we also appreciate that life can sometimes get in the way. That's why we're here to support you every step of the way, including accommodating any breaks you may need from your subscription.
Our team takes pride in providing prompt and efficient service, and we're delighted to hear that you've had a positive experience with us. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Unthin, and here's to continued progress on your hair growth journey!
Best regards,
Unthin Customer Support Team
Seriously worth a try
I was super skeptical but following a recommendation from a friend thought I'd give it a try. After a slow start - as outlined in the guidance I lost some of the thin hairs on top so initially felt more bald - things really picked up around months 5/6 and now have considerably thicker looking hair that people have started commenting. Things have plateaued a bit recently but I'm on month 8 and committed to seeing how things look after a year.
1 August 2023
Unprompted review
Reply from Unthin
Thank you for sharing your journey with us! We understand how skepticism can be a natural response, but we're thrilled to hear that you decided to give our product a try based on your friend's recommendation. It's not uncommon to experience a slow start, and we appreciate your patience and commitment during that time. It's fantastic to hear that around months 5/6, you started noticing considerable thickening, despite the initial shedding phase.
It's not uncommon for progress to plateau at times, this is part of the regeneration profile, but consistency is key.
Your dedication is commendable, and we're here to support you every step of the way. If you have any questions or need further assistance, please don't hesitate to reach out. Here's to continued progress and even thicker, healthier-looking hair in the months to come!
Best regards,
Unthin Customer Support Team
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