Unvault Reviews 158

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and easy process of selling their jewelry, often highlighting the excellent service and transparent communication throughout. Many appreciate the fair and honest valuations, with some noting that the offers were significantly higher than those from local jewelers or pawn shops. The quick payment process and secure transactions are also frequently mentioned as positive aspects of their experience. However, some customers experienced dissatisfaction with the length of the selling process, finding it drawn-out. There were also instances where the company asked customers to delay sending additional items, even after providing initial estimates, which caused inconvenience for some.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly its ease of use and transparency. Customers... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting its ease, speed, and... See more

Payment

Users describe positive interactions with payment. Customers consistently report that the payment setup is... See more

Value for money

Clients share positive opinions on value for money. Many reviewers were pleasantly surprised, receiving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a gold necklace that I haven't worn for a few years. With gold prices being where they are I wanted to collect cash but didn't want to take time figuring out how to sell. Unvault made the experi... See more

Rated 5 out of 5 stars

It was a great experience with Sonalore. They were quick in evaluating and give me a ballpark estimate immediately. After detail testing they came up with actual pricing (which was in my favor) I’m s... See more

Company replied

Rated 5 out of 5 stars

This was the easiest and most pain free experience selling my jewelry. They were upfront and honest with my about the process and the condition of my jewelry. I have sold one piece and currently in... See more

Rated 5 out of 5 stars

I was a little hesitant sending my jewelry through the mail, so I went to a local jewelry store. They gave me an offer but I checked online and I saw Unvault on Facebook. They had a program to check t... See more

Company replied


Company details

Written by the company

Unvault is the Robinhood for jewelry, an AI-powered platform where people can snap a photo of their jewelry, get instant valuations, and sell directly from home. With over $1 trillion of gold sitting idle in U.S. households, Unvault is unlocking this hidden value and turning jewelry into a liquid, trackable asset class


Contact info

4.8

Excellent

TrustScore 5 out of 5

158 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Even Better Than Expected!! 5 Stars!!!

I was initially worried that Unvault would not live up to my expectations and proceeded carefully selling a few items at a time with them. I am delighted to let you know that they exceeded my expectations! They offered top-knotch service from beginning to end. I experienced very personalized care when I had questions. I received very fair payment for my jewelry pieces. They are the absolute best team to work with!!! Thank you to each member of their team who made this experience a great one.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Unvault made selling my jewelry fast…

Unvault made selling my jewelry fast and easy. They communicated through out the whole process. I needed to send them a email and got a very quick response. If I decide to sell more jewelry in the future I will definitely be coming back to them. They received my jewelry on a Friday and I had payment sent on Monday. I honestly couldn't believe they got to it that quickly. Most companies take their time I figured it would be a week or more for the entire process I was absolutely amazed at how fast they get it done. Thank you Unvault team.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience! Cannot recommend enough.

I was apprehensive to use a relatively new company to sell my jewelry, but Unvault's platform was appealing and I decided to look into it. I took a chance after seeing all of the great reviews and I am so thankful that I did! The process was super simple, the company is incredibly communicative, and my offer was accurate to the AI prediction and extremely fair. I will be a repeat customer.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Simple, Transparent, and Worth It!

I had a great experience using Unvault to sell my wedding ring set and an additional ring. To be honest, I don’t even remember exactly how I found them; it may have been through a Google AI search or Instagram but I’m really grateful that I did.
The process was incredibly simple. I just took pictures of the jewelry, added descriptions based on what I knew (metal type, number of diamonds, etc.), and uploaded an insurance document I had for the rings. Based on that information, they gave me an estimated value right away.
Once I decided to move forward, they sent me a prepaid shipping label. I dropped the package off at FedEx (through my local Walgreens), got a receipt, and the package arrived to them in about two days. Shortly after, they emailed me to confirm they received it and sent a video of the unboxing. I really appreciated this step—they showed everything I sent, weighed the items on a scale, and took measurements. It made the process feel very transparent and trustworthy.
The best part was that the final value actually came in higher than the estimate. My initial estimate was around $900, but after evaluation it came out to about $1,200. There was a $250 service fee that I didn’t fully realize beforehand (I probably should have read the fine print a little more closely), but even after the fee I still received about $1,020, which was more than I expected.
Once I accepted the offer, they sent me a link to enter my bank information, and the money was deposited into my account the next morning. The entire process from submitting my jewelry to receiving payment took less than a week.
I was honestly a little nervous at first about mailing off valuable jewelry to a company I didn’t know, but everything went smoothly. Their communication, transparency, and speed made the experience really positive.
Another reason I was happy with the service is that my engagement ring had lab-grown diamonds, and many places don’t buy those. I had considered selling locally or going to a pawn shop, but I’m confident I got a better value using Unvault. In fact, one of the rings I sold originally cost me $800, and I received about $752 for it—so it held its value really well.
Overall, the process was quick, easy, transparent, and efficient, and I would absolutely recommend Unvault to anyone looking to sell jewelry.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Super easy to use app

Super easy to use app. And provides results within minutes. What a great way to know the value of your jewelry and unlock one more form of investment

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Super smooth experience with Unvault. I loved the quick photo valuation, clear communication, and secure, insured shipping. The team was patient and made the whole process stress-free.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I love Unvault

This is the second time I've used Unvault and I won't use anyone else. I took the exact same jewelry they gave me $400 for to our local Michelson's jewelers and they offered me only $232 for it. When I told them I already had a $400 offer, they requested through whom and wrote it down in order to give it to the owner Louis Michelson, although I've never learned what they then did with the information. I also have told my sisters about it along with other friends and highly recommend it. Fast, courteous and very professional to say the least.

4 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look