UpAiry 

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Rated 1 out of 5 stars

I wish I read reviews from here before wasting money. Order made 9th April - arrived 16th April. Communication not bad but nothing direct. Company lied about Royal Mail, it was delivered by Y... See more

Rated 5 out of 5 stars

The product works well as advertised. The designs are really cute and my toddler loves picking out which ones he will wear. We use them as overnight undies in case of an accident. I like that there is... See more

Rated 5 out of 5 stars

Very helpful, excellent customer service& quick responses. Extremely helpful given my 2 year old has type 1 diabetes and didn’t know weather this would be helpful As he wees a lot more then the aver... See more

Rated 1 out of 5 stars

Order #1313539, arrived in decent time. Shipped from China via YanWen Express. Opened order immediately after arrival on 21 April 2026, instantly hit with an incredibly strong, headache-inducing, chem... See more

Company details

Written by the company

We help parents succeed at potty training by making it easier and less stressful for both parent and child. Our proven approach gets little ones out of diapers faster, saving families time, money, and frustration while giving them the confidence to move forward. We understand the challenges of potty training, which is why thousands of parents trust us to help their children reach this important milestone.


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Leak. Don't hold in wee.

The pants turned up in good time, about a couple of weeks. But they are useless. They leak straight away and hold in nothing. I've tried following some of the suggestions and videos and we are still leaking on first wee. Can not be used. I'm so disappointed.

27 June 2025
Unprompted review
Rated 1 out of 5 stars

Not at all leakproof

Postage took a long time.
These training pants are not leak proof as advertised.
Accidents will leak straight out and wet clothing and furniture.
Less absorbent than Bonds Whoopsies.

2 July 2025
Unprompted review
Rated 1 out of 5 stars

No. Lots of pee pee

I got the 10 pack training underwear, and the extra absorbent pads and they do not absorb well my son pees 1 time and it goes straight through, I thought it would be thicker than Alva Baby reusable diapers and pads, and their diapers only thing is the buttons but I'm trying to get away from diapers is the point

1 July 2025
Unprompted review
Rated 3 out of 5 stars

Unfortunately didnt work for me

Unfortunately didnt work for me, as my daughter just treated them like nappies and didnt seem to recognise that she was wet. So we reverted to using normal pants, but the customer services team were great when I needed help, couldn't fault them at all

28 June 2025
Unprompted review
Rated 5 out of 5 stars

These are amazing

I was having so much trouble potty-training my 3 year old until I found these. After 2 weeks the progress she has made is nothing short of AMAZING, and I totally credit the UpAiry underwear!

21 June 2025
Unprompted review
Rated 1 out of 5 stars

Items took forever to arrive.

Items took forever to arrive.
My son no longer required them as we managed to pick up potty training within this time so I requested a return.

Was told there would be no need to return the products and would be issued with a full refund but the refund has not been received over a month later.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! I got 10 pairs and one potty for my 13 months old. I saw a progress in about a week’s time. He was very aware of his accidents and made potty training much easier. Due to him being on a younger side full potty training will take longer, but he has a very good progress. Undies are soft and great quality. They have outstanding customer service. 💯 recommend

31 May 2025
Unprompted review
Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE

Bought the training pants here few months ago but potty training did not work in our favor so i reached out to see if i can exchange to a larger size and they were able to accommodate my request! So grateful for this

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Customer service

Customer service

I’m currently waiting for my delivery to come through, but I can say that the customer service that I have received so far has been fantastic. It was quick and incredibly friendly. They managed to sort out redirecting my delivery and helped with any questions I had.
I can’t wait for my delivery to arrive.
Thank you so much for your help.

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. 100% leaking cotton underwear.. thanks for nothing..

31 May 2025
Unprompted review
Rated 1 out of 5 stars

100% scam, 0% leak proof

Don't bother... Scammers 100%.
Every single one leaks through, size is good.
Product says Made in China, 100% cotton, but their so called waterproof TPU fabric is nowhere to be found on the label. So it's just an ordinairy underpants. I lost my money, and my common sense also, how could I be so stupid to trust an Instagram advertisement...

28 May 2025
Unprompted review
UpAiry logo

Reply from UpAiry

Hi there,

Thanks for taking the time to leave a review — we're really sorry to hear the training pants didn’t meet your expectations.

Just to clarify: while the outer layer is 100% cotton, there’s a hidden waterproof TPU backing sewn into the absorbent pad area (not across the entire pant), which is how our design supports both leak protection and potty training progress. The goal is to help little ones feel slight dampness so they start connecting those body cues — which is key to speeding up training.

That said, we totally understand that every child is different and what works well for one family may not suit another. We truly appreciate you giving us a try.

Warmly,
The UpAiry Team

Rated 5 out of 5 stars

I have tried so many methods to potty…The Game Changer

I have tried so many methods to potty train my 3 year old, which gave him rashes and discomfort, but with UpAiry he absolutely loved it and as he can feel the mess and now he is telling me he wants to go to toilet,but no worries of leak or a mess.
As a mother of toddler, I would greatly suggest this product .

26 May 2025
Unprompted review
UpAiry logo

Reply from UpAiry

Hi there,

Thank you so much for your kind words — this truly means the world to us!

We’re so happy to hear that your little one is loving the training pants and that they’ve helped him make progress with potty training. That’s exactly why we created UpAiry — to make the journey easier, gentler, and a little less messy for both parents and kids.

Wishing you all the best as he continues to build those big-kid bathroom skills! 💛

Warmly,
UpAiry Team

Rated 1 out of 5 stars

It leaked and been waiting for the refund

It leaked. Big time. Asked for a refund. Been 3 weeks, havent received any. First they told me one of the staff missed it, and then they said they have processed it and i should be receiving an email, but none of it ever arrived, the email, the refund…

26 April 2025
Unprompted review
UpAiry logo

Reply from UpAiry

Hi there,

Thank you for your patience, and I’m really sorry to hear about both the leak and the delay in your refund — that’s definitely not the experience we want anyone to have with us.

I understand how frustrating that must feel. Refunds are normally processed within 2 business days and sent directly to your original payment method, with a confirmation email to follow. If that hasn’t come through, something clearly went wrong and we’ll make sure it’s fully resolved.

Please reach out to our support emailone more time at with your order number — we’ll escalate this internally and make absolutely sure it gets sorted right away.

Warmly,
The UpAiry Team

Rated 1 out of 5 stars

IT LEAKS!

It took a while to get delivered which was fine because I wasn't in a rush to potty train. However, when I started using it. Literally after 5-10?mins of being on my twins I saw that it has leaked through their dresses. I gave it another try by putting a different pair (design) on them thinking it might just be the one but nope, the same thing happened. All the leak proof/no leak claims are wrong! The sizes I bought were a good fit so I couldn't see any reason why it would leak. Also, after just 1 wee!?!

19 May 2025
Unprompted review
UpAiry logo

Reply from UpAiry

Hi there,

Thanks so much for taking the time to share your experience — and I'm truly sorry to hear that the training pants didn’t perform as expected.

While our training pants do include a waterproof TPU backing in the absorbent pad area, they’re intentionally designed to allow your child to feel a bit of dampness — that sensation is what helps speed up potty training. That said, they shouldn’t be soaking through clothing after a single wee, so we completely understand your concern.

In some cases, especially with heavier wetters or fast streams, adding one of our optional absorbent inserts can really help improve performance — especially during naps or long stretches. It’s also important to ensure the absorbent pad is properly aligned (centered for girls, higher in front for boys), as that can make a difference too.

We know how important it is for things to work right with twins in the mix, and we're really sorry this didn’t meet your expectations. We appreciate you giving UpAiry a try.

Warmly,
The UpAiry Team

Rated 1 out of 5 stars

Made in China.. not New Zealand!

Made in China... not New Zealand! teribble fabric! You buy a size M depending on your weight and it was too tight for my relatively thin son. It leaks pee. I definitely do not recommend it.

14 May 2025
Unprompted review
UpAiry logo

Reply from UpAiry

Hi there,

Thanks for your feedback, and I’m really sorry to hear the product didn’t meet your expectations.

We’re sorry to hear the fit wasn’t right for your son, and that you experienced leaking. We understand how frustrating that can be, especially when the sizing seems like it should work. Potty training is a challenge, and we truly appreciate you giving us a try.

Warmly,
The UpAiry Team

Rated 5 out of 5 stars

Great Customer Service!!!

UpAiry offers the best customer service I have ever experienced! They reply in a very timely manner and were able to solve my problem without delay.

I ordered according to the size chart, but the fit was very large. Only a few hours after emailing them, UpAiry had already submitted an order for free replacements on the size down. They seem to understand how important fit is.

As for how absorbant they are, they remind me of cloth diapers. If done correctly, they hold a lot. They are much less bulky than cloth diapers though, which is a huge plus.

I recommend trying them, even if you only start with one pair to see how they work for you. They sent me a free sticker chart with mine, and it already has my son asking to go to the potty so he can get stickers.

17 April 2025
Unprompted review
Rated 3 out of 5 stars

MAJOR SHRINKAGE BEWARE

I purchased the official UpAiry training underwear from the website. They work well but they shrink A LOT. At least 50% shrinkage. I bought the largest size and they won't last long because my child is going to grow out of them quickly. Really disappointed in this, as the site advertised no shrinkage.

They hold a lot of urine. My child will pee in them with a full bladder before letting me know that they need changed. No leaks. I like them better than pull-ups, because this is at least alerting them that their body has done something that is making them feel uncomfortable. I am kind of annoyed my child just treats them like a cloth diaper, the website advertised that my child would be potty trained in weeks, but all the training underwear does is feel more uncomfortable than pullups.

31 March 2025
Unprompted review
Rated 1 out of 5 stars

Don’t bother

Don’t bother. They are just expensive panties. The urine completely went through the panties and trousers. They false advertised this product. Honestly just order some regular panties from Amazon. Don’t waste your money and it takes forever to arrive.

30 March 2025
Unprompted review
Rated 1 out of 5 stars

Not even remotely leakproof

These were really disappointing. The fit is snug, but as soon as my son pees, it soaks straight through the underwear and soaks his pants as well. Seems no difference from regular underwear, just a lot more expensive.

4 February 2025
Unprompted review

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