UpCircle Reviews 

2,634
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 659 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their effectiveness, noting significant improvements in skin hydration, texture, and appearance, alongside positive results for hair. Many appreciate the high quality, natural feel, and pleasant scents, often finding that a small amount goes a long way. The ordering process is easy, with prompt delivery and well-packaged items, and customer service is consistently highlighted as fantastic and responsive. However, some customers also noted occasional issues with delivery, experiencing delays or items not being dispatched promptly. A few other people also felt that certain products did not suit their skin, leading to dryness, irritation, or a lack of hydration. Additionally, some reviewers were not happy with aspects of customer service regarding unresolved issues or unexpected costs for returns.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with how the... See more

Quality

Customers consistently note positive experiences with quality, praising products for leaving skin feeling... See more

Order

Consumers find the ordering process to be positive, with many praising its ease and the quick delivery of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt, polite, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the ease of ordering and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had such a wonderful experience so far with this company..such fantastic customer service and support. Their products are beautiful, and feel so clean and natural... Only using now for the fi... See more

Rated 5 out of 5 stars

Ordered a sample pack with gift card. Eye cream works almost immediately. Next tried shampoo cream because I’ve run out of my usual shampoo bar. That was really nice, hair still feels like it’s just b... See more

Rated 5 out of 5 stars

I ordered the Face Scrub with Coffee + Rosehip Oil and wow I am OBSESSED! Firstly, it smells amazing and I don’t even like coffee 🤣 and my skin is the most hydrated it has been in months! I suffer wi... See more

Rated 5 out of 5 stars

I am a returning customer and use their moisturisers, eye cream, peptide, face balm, spf (which is a pot of wonder), body scrub and the shampoo and conditioner. I return because I like their ethos and... See more


Company details

  1. #41 of 63 best companies in Skin care clinic

Written by the company

Nature gives us lots of wonderful ingredients that make our skin healthier and more radiant – like used coffee grounds and brewed chai tea spices. But they often end up going to landfill. Why should all that good stuff go to waste? It shouldn’t. That’s why, at UpCircle, we elevate leftover natural ingredients, bringing them back to life as beauty products your skin will love. And as well as being 100% natural, our skincare range is also 100% brilliant. Because you shouldn’t have to choose between doing the right thing and getting the best results. With UpCircle, you get to enjoy the uplifting benefits of nature’s own skin rejuvenators – and do the planet some good, too. That’s all round better skincare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

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Replied to 47% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(2,634)

588 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service.

Communication and customer service of this company is exceptional.
I ordered the sample sachets with a £20 gift voucher.
I eventually decided to spend the voucher on the night cream which I found to be very light and creamy. I also ordered the SPF25 sun cream and facial scrub.
My next order will be for the hair shampoo!

I had to contact Upcircle as my voucher was not input correctly first time (my fault) they more or less answered my email immediately with instructions on how to input the voucher correctly. Excellent service!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Really great eye cream

Really great eye cream. Plenty of it in a good sized pot. I like the fact it does not sting my eyes. I apply a bit on eyelids too. New to product, but eye area seems smoother. 58 year old woman with sentitive skin.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I’m loving trying my new UpCircle…

I’m loving trying my new UpCircle products, I bought a collection as well as the SPF and night cream. Slight problem with one of the products and customer services were fantastic and replaced within days. So far so good. I would totally recommend this company and their products. I see they have some new products being launched soon, excited to see what they will be!!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products, amazing customer service

At 60 years old I have finally discovered skin care products that I really really love .
The eye cream, peptide serum and face moisturiser reduce my dark under-eye circles and make my (quite sensitive) skin look and feel better than it has done in a long time. The products all smell wonderful, which makes me feel good every time I use them, and I love the up cycling and sustainable ethos of this company.
When I have had need to get in touch with them, the customer service has been outstanding.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I’m really enjoying using up circle

I’m really enjoying using up circle. I like everything about it. The gentle smells and the feel of all the products on my skin. I do think it’s helped with the pigmentation or age spots whichever they are. I’m especially enjoying the eye cream and that lovely roller it feels so good around your eye. I have serum, eye cream , moisturising cream, night cream and the face lovely oil. Carole 81 years old

feels so good

17 June 2026
Unprompted review
Rated 4 out of 5 stars

Great products

Quick delivery, effective products, my only issue is I wish the shampoo and conditioner had a dispensing option. The lids are a bit fiddly with wet hands! Will still be ordering though as using these has made a real difference to me.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products to try

I wanted to try the eye cream but it was not in stock in Holland and Barrett. I then saw the upcircle samples for sale. I was so glad I tried them as I now use most of the products. Getting a voucher towards them was great and I bought them when the offer was on so I got a good deal. I wish other companies would do samples to help try before buying the full sizes. I would recommend trying this way as I can see and feel the difference on my skin.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

I stated off with the eye cream

I stated off with the eye cream. Over the last couple of weeks, I have completely overhauled my skincare. Everything is now Upcircle. Eye cream, moisturiser, night cream, serum, hand cream, shampoo and conditioner. I absolutely love all of it. I wish I had taken before and after photos so it’s hard to tell if there’s any difference?
But, meeting with different friends recently, so many have said how well I look. Maybe it’s the new skin regime?

13 June 2026
Unprompted review
Rated 5 out of 5 stars

I took advantage of the samples when…

I took advantage of the samples when buying a £20 gift card. There is so much hype for products and I've wasted too much money on products that just haven't worked. I have been unwell and my skin was paying the price. This purchase was so worthwhile. My skin is plumped and glowing. It hasn't looked so good for years. I have no hesitation in recommending upcircle. It is an advised purchase, but is seriously worth the money.

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Ordered the wrong item. Notified them straight away and they still told me they had to despatch it as it was too late to cancel (it was within 30 minutes of placing the order) and I could return it without issue I just had to email them if that’s what I still wanted to do when it arrived. They were so inflexible and unwilling to just cancel the order I’d made it clear I never wanted it. So it due arrives. I’m then told I have to print off their paper returns form and they prefer it returned tracked. I had to hand wrote the returns info as I didn’t have a printer and refused to pay more to return it than it did for delivery. Returns they say take 10 working days to process. I’m still waiting for them to return my money. Save yourself the money and the headache, shop elsewhere.

25 May 2026
Unprompted review

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