UpCircle Reviews 

2,632
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 659 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their effectiveness, noting significant improvements in skin hydration, texture, and appearance, alongside positive results for hair. Many appreciate the high quality, natural feel, and pleasant scents, often finding that a small amount goes a long way. The ordering process is easy, with prompt delivery and well-packaged items, and customer service is consistently highlighted as fantastic and responsive. However, some customers also noted occasional issues with delivery, experiencing delays or items not being dispatched promptly. A few other people also felt that certain products did not suit their skin, leading to dryness, irritation, or a lack of hydration. Additionally, some reviewers were not happy with aspects of customer service regarding unresolved issues or unexpected costs for returns.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with how the... See more

Quality

Customers consistently note positive experiences with quality, praising products for leaving skin feeling... See more

Order

Consumers find the ordering process to be positive, with many praising its ease and the quick delivery of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt, polite, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the ease of ordering and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had such a wonderful experience so far with this company..such fantastic customer service and support. Their products are beautiful, and feel so clean and natural... Only using now for the fi... See more

Rated 5 out of 5 stars

Ordered a sample pack with gift card. Eye cream works almost immediately. Next tried shampoo cream because I’ve run out of my usual shampoo bar. That was really nice, hair still feels like it’s just b... See more

Rated 5 out of 5 stars

I ordered the Face Scrub with Coffee + Rosehip Oil and wow I am OBSESSED! Firstly, it smells amazing and I don’t even like coffee 🤣 and my skin is the most hydrated it has been in months! I suffer wi... See more

Rated 5 out of 5 stars

I am a returning customer and use their moisturisers, eye cream, peptide, face balm, spf (which is a pot of wonder), body scrub and the shampoo and conditioner. I return because I like their ethos and... See more


Company details

  1. #41 of 63 best companies in Skin care clinic

Written by the company

Nature gives us lots of wonderful ingredients that make our skin healthier and more radiant – like used coffee grounds and brewed chai tea spices. But they often end up going to landfill. Why should all that good stuff go to waste? It shouldn’t. That’s why, at UpCircle, we elevate leftover natural ingredients, bringing them back to life as beauty products your skin will love. And as well as being 100% natural, our skincare range is also 100% brilliant. Because you shouldn’t have to choose between doing the right thing and getting the best results. With UpCircle, you get to enjoy the uplifting benefits of nature’s own skin rejuvenators – and do the planet some good, too. That’s all round better skincare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,632)

588 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Increasingly impressed

Started with the deodorant, which impressed me, then have slowly added products as needed. Really love the serum and moisturiser - skin genuinely feels better than when I’ve used well known repair/protect products. Love that there’s no harmful ingredients and even better that others are up-circled. Communication and delivery is spot on.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Samples do not match products

Samples do not match products.
Tried their samples (£20 with £20 voucher). Liked the eye cream. Ordered it. The one I ordered (the only one on their website) contained Aloe Vera - to which I am allergic. The free sample did not. I feel it is dishonest and irresponsible to send free samples that do not match their products.
Also their returns policy requires you to pay postage, so I am out of pocket.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Professional customer service along with a product that actually works it has been affective for me so far...
I'm 4 weeks into using and good results, I'm a 42 year old male trying to take out some of the Collateral Damage of being a industrial engineer

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Love this eye cream

Love this eye cream, luxurious and very moisturising. I've not used it long enough to comment on longer term effects but I love what it does already, I recommend it!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Best face scrub for dry skin!

I ordered the Face Scrub with Coffee + Rosehip Oil and wow I am OBSESSED! Firstly, it smells amazing and I don’t even like coffee 🤣 and my skin is the most hydrated it has been in months! I suffer with really dry skin and this has helped massively! I will definitely be repurchasing and I’m actually considering ordering more of the products from the website!

8 June 2026
Unprompted review
Rated 2 out of 5 stars

First time using UpCircle and ordered…

First time using UpCircle and ordered Sun eve last week and still not shipped. Emailed them on Tuesday and representative was nice and said should be dispatched following day, but nothing.

Defo regretting my decision to buy from them.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Nice products

Nice products, quick postage and free samples included. Their perfume is lovely and have now ordered some too.
I like their whole ethos around being sustainable and vegan. Packaging is nice too.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using the UpCircle Eye Cream…

I’ve been using the UpCircle Eye Cream for many years and it’s become a staple in my skincare routine. More recently, I’ve started using the Night Cream, Milk Face Cleanser, Powder-to-Foam Face Wash, Shampoo, and Conditioner, and I love them all. The quality of the products is outstanding, and I really admire the brand’s commitment to sustainability through the use of upcycled ingredients. Their customer service is also exceptional. A fantastic company that truly delivers on its values.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Love UpCircle products

Love UpCircle products and their Customer Service is also second to none. I am a particular fan of their sunscreen and their facial moisturiser: both are products I buy on repeat and use daily. The face oil is also lovely, but my skin is on the sensitive side so I don’t always tolerate the caffeine in the oil (but I still use it occasionally ‘cause it feels so nice!).

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Bravo🤩

I am always made to feel like an individual and the support I’ve received is completely tailored to my needs and nothing is too much trouble…..in choosing the right products to suit my skin which are simply AMAZING❣️

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Great products!

Great products. I’m loving the eye cream and night cream! I use the eye cream with the roller and it has made such a difference to dark shadows and fine lines. The night cream feels lovely on my skin, it absorbs quickly and feels firming without drying. Definitely my go to products!

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Incredible customer service

Incredible customer service! I have a subscription and noticed that these were being discounted in the sale. I asked how I could access this discount and as a good will gesture I was credited the difference. That doesn't happen too often. I also absolutely love their face oil. Don't want to use anything else.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Wonderfully effective

Ticks all the boxes for me. Wonderfully effective skin care with a solid ethical and sustainable approach. I would also like to add that their customer service is exemplary. 😊

2 June 2026
Unprompted review
Rated 5 out of 5 stars

I love upcircle products

I love upcircle products. I use the face moisturiser and night cream. The company really seems to care about their customers as well as their products. I love how I can reply directly to any emails (marketing or otherwise). Someone always comes back to me and the whole company feels optimistic and joyful. I must confess that I had a reaction to either the eye cream or the peptide serum and so had to stop using them. I might start to reintroduce them to my routine because I just love the other products that I use. How great is it to celebrate a UK company run by lovely young people who are passionate about everything they do? If you’re thinking of trying out their skincare, just do it. Sensibly priced, kind to planet and people. Love it ❤️⭐️

4 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look