UpCircle Reviews 

2,631
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 659 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their effectiveness, noting significant improvements in skin hydration, texture, and appearance, alongside positive results for hair. Many appreciate the high quality, natural feel, and pleasant scents, often finding that a small amount goes a long way. The ordering process is easy, with prompt delivery and well-packaged items, and customer service is consistently highlighted as fantastic and responsive. However, some customers also noted occasional issues with delivery, experiencing delays or items not being dispatched promptly. A few other people also felt that certain products did not suit their skin, leading to dryness, irritation, or a lack of hydration. Additionally, some reviewers were not happy with aspects of customer service regarding unresolved issues or unexpected costs for returns.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with how the... See more

Quality

Customers consistently note positive experiences with quality, praising products for leaving skin feeling... See more

Order

Consumers find the ordering process to be positive, with many praising its ease and the quick delivery of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt, polite, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the ease of ordering and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had such a wonderful experience so far with this company..such fantastic customer service and support. Their products are beautiful, and feel so clean and natural... Only using now for the fi... See more

Rated 5 out of 5 stars

Ordered a sample pack with gift card. Eye cream works almost immediately. Next tried shampoo cream because I’ve run out of my usual shampoo bar. That was really nice, hair still feels like it’s just b... See more

Rated 5 out of 5 stars

I ordered the Face Scrub with Coffee + Rosehip Oil and wow I am OBSESSED! Firstly, it smells amazing and I don’t even like coffee 🤣 and my skin is the most hydrated it has been in months! I suffer wi... See more

Rated 5 out of 5 stars

I am a returning customer and use their moisturisers, eye cream, peptide, face balm, spf (which is a pot of wonder), body scrub and the shampoo and conditioner. I return because I like their ethos and... See more


Company details

  1. #41 of 63 best companies in Skin care clinic

Written by the company

Nature gives us lots of wonderful ingredients that make our skin healthier and more radiant – like used coffee grounds and brewed chai tea spices. But they often end up going to landfill. Why should all that good stuff go to waste? It shouldn’t. That’s why, at UpCircle, we elevate leftover natural ingredients, bringing them back to life as beauty products your skin will love. And as well as being 100% natural, our skincare range is also 100% brilliant. Because you shouldn’t have to choose between doing the right thing and getting the best results. With UpCircle, you get to enjoy the uplifting benefits of nature’s own skin rejuvenators – and do the planet some good, too. That’s all round better skincare.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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Replied to 47% of negative reviews

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4.7

All reviews

(2,631)

588 reviews in the last 12 months

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Rated 5 out of 5 stars

Best products ever purchased

This is the first time I have ever tried Upcircle products as a new customer, and without a doubt or any hesitation, I'm a very satisfied customer too.
My skin has never felt so good and looks more radiant, fresher and smooth.
Ive had loads of compliments from family and friends and would recommend anyone to even give their products a try.
I also love the fact they give out some samples for free,so you can try them out before purchasing.
Thankyou Upcircle, you're the 👌 👌 👍 😍 best!

21 May 2026
Unprompted review
Rated 3 out of 5 stars

Hair conditioner new formula

I absolutely love all their products. BUT please change the scent of the hair conditioner creme back to the original. I get some customers found the old style product less conditioning and the new one is certainly more effective at detangling. I will need to use less and no hair serum now or my hair will flop. However the new scent it awful and clashes completely with the shampoo. Not nice at all. I am not alone looking at other recent reviews. Please make it smell nicer or offer a choice of old and new formula. I'll stick with the shampoo but the new conditioner is a no from me

20 May 2026
Unprompted review
Rated 5 out of 5 stars

My Holy-Grail for 7 Years: A Lifesaver for Sensitive Skin!

I have been using UpCircle Skincare for seven years, and it is the only brand that consistently calms my sensitive, reactive skin. Finding products that do not cause redness or perioral dermatitis flare ups, used to be a challenge, but UpCircle completely transformed my skin barrier.
Over nearly a decade, I have tried several of their products, but two stand out as my absolute favorites:
The Cleansing Balm: It melts away makeup and dirt effortlessly without stripping my skin or leaving it feeling tight and irritated.
The Face Oil: This is pure luxury in a bottle. It sinks in beautifully, delivers deep hydration, and leaves me with a healthy glow without any greasy residue.
I rate this brand incredibly highly. If you have fickle, easily irritated skin and want sustainable products that actually deliver on their promises, look no further!

19 May 2026
Unprompted review
Rated 1 out of 5 stars

No sign of item being dispatched 9 days later

Ordered something on the 10th of May and it's still not dispatched 9 days later! Customer service literally are shrugging their shoulders. This isn't acceptable. You can't take people's money then just not send the item!

UPDATE - July 30th - I STILL DONT HAVE THIS ITEM. They have taken my money and just sent sending me what I paid for even though its back in stock!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

My skin is super sensitive and the…

My skin is super sensitive and the moisturiser and eye cream were soothing and my skin felt lovely after using the products. I had an issue with delivery and the customer services team responded and sorted out the issue very quickly so a big shout out and thank you to the team!

I’ve placed an order for the travel size moisturiser and the shampoo which sounds amazing!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I purchased Peptide Serum with Custard…

I purchased Peptide Serum with Custard Apple + Blood Orange × 1 in April and I can honestly say I absolutely love this product and have recommended it to all my friends..
I have also used their shampoo cream and the conditioner and love these as well. So easy to use their Oder site and extremely quick delivery 🥰

13 April 2026
Unprompted review
Rated 5 out of 5 stars

As a mature lady

As a mature lady, I started using up circle products just over 2 months ago. Unfortunately I didn't take a before photo of myself but I am now beginning to notice age spots fading (not disappearing) along with fine lines. I love the products and so does my skin. I would encourage anyone to give these products a try as they do bring positive results.

14 May 2026
Unprompted review
Rated 4 out of 5 stars

THE BEST sustainable skincare brand for acne-prone skin!

Fantastic products, the absolute best sustainable skincare brand out there and excellent customer service.

I would have given them 5 stars if it hadn't been for the fact that their default courier is Evri, who are awful. Evri managed to take two weeks to deliver the first Upcircle product I ordered (despite Upcircle's website stating it would take 2-4 business days) and then completely lost the second product I ordered, which wreaked havoc on my skin because I'd run out of non-comodegenic sun cream in the meantime and my backup sun cream caused a bad acne breakout. But I know that was all Evri's fault because when I emailed Upcircle to complain and request they resend the product with a different courier, they replied within a couple of hours with a very courteous, apologetic email and sent a replacement product via Royal Mail with priority delivery (at no extra cost to me) and set my account so that all future deliveries will come via Royal Mail. The product then arrived promptly within a couple of days, as promised. If you order from them, either email them specially to ask if they can use Royal Mail (it wasn't an option when selecting delivery mode on the website) or make sure you order the products at least two weeks in advance of the time you need them, just in case Evri mess it up!

Having said all that, Upcircle's products are so wonderful they are well worth the advance planning. I spent many hours researching genuinely sustainable skincare that's good for acne-prone skin, works and is not too harsh, and their Night Cream with pro-retinol and mineral sun cream work together beautifully on my skin. Everyone's skin is different, but I can only speak to my experience. The pro-retinol took a few weeks to make a difference and there was a week or so when I had a bit of purging with more spots and rough, slightly sensitive, redder skin, about 5 weeks in, but honestly, I think this was more due to having to use comedogenic sun cream than the pro-retinol and it got better once I switched from applying it nightly to twice a week. Almost as soon as I switched to using their mineral sun cream, I noticed my skin started looking and feeling MUCH better and just a week later, my skin feels silky soft and almost completely cleared of spots. I noticed the one spot I have had in the past couple of weeks didn't stick around or get red and angry-looking. Haven't had any signs of sunburn either with the sun cream, despite concerns over it being only SPF factor 25. Admittedly, Scotland in late Spring isn't too risky for sun burn, but there have been some sunny days and my skin has felt fine. Love the non-oily texture of the sun cream as well, it just sinks into my skin and only leaves the tiniest bit of whitecast on my face IF I have dry skin and haven't moisturised beforehand. Otherwise, no white cast at all. Compared to the next best option I could find with higher SPF, Green People, Upcircle's sun cream is a much gentler, creamier texture (but not oily), doesn't bobble and absorbs quicker, so less likely to get on your clothes. Finally, up cycling food waste for its natural and powerful skincare benefits? Sustainable GENIUS!! Also, while they can be expensive, they're much more reasonable prices than many of their competitors with half the sustainability credentials and their products really do last a long time - I've been using the night cream for two months now and am still nowhere close to running out, even using it 6 nights a week some weeks. LOVE this brand. Would strongly recommend if you're looking for an eco-friendly skincare brand that actually does what it says on the tin, uses natural products that actually work! Especially if you're acne-prone with combination skin as a legacy of harsh Roacccutane meds like me.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Great feel and aroma

Great feel and aroma - refreshingly.
Only just started using these products to be fair but early indications are that I will switch to these products as I run out of others and test all UpCircle has to offer. Love the textures and smells of the creams and the company are small and so passionate about their products, it's a pleasure to support them. Long may their products be available to all wanting to 'up CYCLE' their routine with UpCicle!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Great products that really suit my…

Great products that really suit my skin. The eye cream and roller used to apply it is especially worth trying. Also loving their serum, moisturiser & face oil. Can't wait to try the new cleanser. My skin feels softer & brighter.
Quick and excellent service and sensible packaging. Highly recommend.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

face oil and the day/night creams…

The face oil and the day/night creams are gorgeous. My face doesn’t feel greasy after use - just ‘cared for’. It doesn’t sit on my face, it feels like it really is nourishing it. I will definitely be ordering more as and when these run out!!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Great products

I am nearly 60 i do believe the serum has made my face look and feel different there are loads of other stuff I have the eye ointment and face ointment will try more soon just started

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Fab creams

Easy to use website. Bought the SPF cream. It is easy to use . Also bought the eye cream, that gets rid of the bags very well , love the smell of the creams , and that it is using waste goods

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased the caffeinated…

I recently purchased the caffeinated due which included eye cream and face oil, I had an issue with the courier delivering my parcel somewhere that wasn't me. I contacted customer services who had the items re-sent out to me straight away which I received within a couple of days.
Both the eye cream and face oil make my face feel and look so much smoother and brighter, my mum ordered some after I told her how good it was and she is as impressed as I am.

11 May 2026
Unprompted review

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