Updoc UK Reviews 688

Reply from Updoc UK

Mar 16, 2026

Hi Jacob,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been when your airline did not accept the documentation.

We’d like to clarify a few important points:

- The fee paid was for a consultation with your Partner Doctor, who issued a medical outcome at their clinical discretion. As outlined in our terms, all outcomes are issued at the sole discretion of your Partner Doctor.

- The letter issued is a valid medical statement from a GMC-registered Partner Doctor. However, acceptance of any medical documentation ultimately depends on the specific requirements of third parties such as airlines or insurance providers. Unfortunately, these criteria vary and are outside of our control, so we cannot guarantee acceptance.

- During the consultation request process, it is also clearly stated and agreed to that your Partner Doctor is unable to complete external or custom forms provided by third parties.

- If a third party requires additional clarification, we are able to help verify the medical letter and can submit a complimentary amendment request to your Partner Doctor for review. However, we cannot determine or guarantee whether a third party will ultimately accept the documentation.

If you have any further questions, or would like to submit an amendment request to your Partner Doctor for review, please feel free to contact our support team at contact@updoc.uk and we’ll be happy to assist.

Kind regards,
Updoc Support

Reply from Updoc UK

Mar 11, 2026

Hi Joshua,

Unfortunately, we have not been able to locate a matching consultation in our UK system based on the details provided in your review. Some of the processes you described also differ from how requests are typically handled through our UK service.

It’s possible that your consultation was completed through another regional Updoc service, such as Updoc Australia, which operates separately from Updoc UK. In that case, their support team would be best placed to review your request and assist with any billing concerns.

If you believe your consultation was completed through Updoc UK, please feel free to contact our support team at contact@updoc.uk and include the email address used for the consultation so we can investigate this further.

Kind regards,
Updoc support

Reply from Updoc UK

Mar 5, 2026

Hi Lew,

We're very sorry to hear about your experience. We understand how frustrating unexpected charges can be, and we take these concerns seriously.

The vast majority of our users have a smooth and seamless experience with their subscriptions. To ensure transparency, we provide detailed information during product selection and payment, including confirming the subscription with your explicit consent. Additionally, our terms, billing cycle, and subscription model are clearly outlined at sign-up and reinforced in a confirmation email immediately after activation.

Unfortunately, we’re unable to identify your account based on this review alone. We would like to resolve this as a priority, please contact us directly at contact@updoc.uk so we can locate your account, cancel any active subscription, and review any charges.

Thank you for your understanding and patience while we work with you to resolve this issue.

Warm regards,
Updoc Support

Reply from Updoc UK

Mar 3, 2026

Dear Daniel,

Thank you for sharing your feedback. We’re sorry that the outcome of your consultation did not meet your expectations.

We would like to clarify that we responded promptly to your concerns by issuing a full refund as a gesture of goodwill.

We appreciate you taking the time to share your experience and are committed to learning from all feedback to continue improving our service.

Kind regards,
Updoc Support