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Rated 5 out of 5 stars

We equipped our brand new boat with running rigging from upffront/Kohlhoff. It was such a pleasure to work together with Calanach. He really knows his job and provided us with very professional advice... See more

Company replied

Rated 5 out of 5 stars

I was seeking a rare-sized set of turnbuckles for the port and starboard staysail stays on my Ta Shing Baba 35, and was happy to discover help from Upffront. Lauren and Aleena could not have been... See more

Company replied

Rated 5 out of 5 stars

The delivery took longer than expected, but it was not hurry for me, so it is fine. The team at Upffront was in contact with me all the time explaining that they have not received the part fr... See more

Company replied

Rated 3 out of 5 stars

Web shop was not the most intuitive to manage the addons that there was needed. There would be room for improvement. Goods were correct, points from that. Also the inhouse comminication about ord... See more

Company replied

Company details

  1. Boat accessories supplier
  2. Boat maintenance
  3. Marine Supply Shop
  4. Sailing shop

Written by the company

Our vision is simple: To make buying performance sailing hardware and rigging systems safer and easier by offering the best end-to end experience, through a website you love to use.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

211 reviews

5-star
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3-star
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1-star

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Rated 5 out of 5 stars

super service

10 May 2021
Upffront.com logo

Reply from Upffront.com

Hi Robert - thanks for the review! We really appreciate your positive words. Hope we can be of help again 🙂

Rated 1 out of 5 stars

A long wait 7 weeks for a furling line…

A long wait 7 weeks for a furling line to be made, Covid-19 problems.
Then 3 weeks with DHL clearing Brexit customs.
Advise to plan ahead if ordering from UK.

28 April 2021
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Reply from Upffront.com

Hi Simon, thank you for taking the time to write a review and for bringing this to our attention. We apologise about the delay of your furling line. Service is very important to us, so we are sincerely sorry to have let you down in this instance. We have gratefully acknowledged your review and we'll use your feedback to improve our service in the future. 🙂

Rated 5 out of 5 stars

Good advice, good service

Good advice, good communication, fast shipping: overall excellent service.

28 April 2021
Upffront.com logo

Reply from Upffront.com

Hi William, thanks for the kind words! Our team work hard to provide excellent service, so it’s great to see that reflected in your review. Hope we can be of help again soon!

Rated 5 out of 5 stars

Running Rigging on new X- Yacht

We equipped our brand new boat with running rigging from upffront/Kohlhoff. It was such a pleasure to work together with Calanach. He really knows his job and provided us with very professional advice. All the systems work very well and fit perfectly, different from the running rigging originally provided by X- Yachts. We are happy with upffront and would never use any other supplier for high quality rigging gear in the future.

28 April 2021
Unprompted review
Upffront.com logo

Reply from Upffront.com

Hi JK, thank you for taking the time to leave us such a great review! Your positive comments are really appreciated, and we’re glad our team went the extra mile. We'll pass on the kind words to Calanach. 🙂 Customer experience and satisfaction are our top priority, and your review reaffirms the hard work we put in every day. So thank you for your feedback and we hope we can be of service again!

Rated 5 out of 5 stars

Excellent support

Excellent after sales support handling a warranty claim, thanks

27 April 2021
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Reply from Upffront.com

Hi JB, thank you for taking the time to write a review. We really appreciate it! Hope we can be of service again soon. 🙂

Rated 5 out of 5 stars

Excellent service and saved my a small…

Excellent service and saved my a small fortune in the process!

6 April 2021
Upffront.com logo

Reply from Upffront.com

Thank you for leaving us a review Ciarán. We really appreciate your opinion. We're thrilled to hear we were able to save you money! Hope we can help again in the future. 🙂

Rated 5 out of 5 stars

Thanks Nicolas!

Great help from Nicolas Comby with specifying Karver furlers for my J-121. Knows his stuff and very responsive.

30 March 2021
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Reply from Upffront.com

Hi James, thank you for taking the time to write a review. We really appreciate your opinion. We’re thrilled our experts were able to help - we’ll pass along the kind words to Nicolas! Hope we can help again in the future.

Rated 5 out of 5 stars

Excellent service

Excellent. Prompt, personal service and they even adjusted the price by a few Euros to bring it under the Australian tax limit. My emails were replied to very quickly and with excellent English (my German is not so good!). I can highly recommend.

30 March 2021
Upffront.com logo

Reply from Upffront.com

Hi Simon, thanks for taking the time to leave us such a great review! We’re really glad we managed to be of service. Customer experience and satisfaction are our top priority, and your review reaffirms the hard work our team put in every day. So thanks for your kind words and we hope we can be of service again in the future 🙂

Rated 4 out of 5 stars

Go ahead and explore

Chat was great and gave me the opportunity for further exploration and ordering. E-Mail correspondence was also great. Very helpful, friendly and well-grounded staff, fast responding too. Sometimes faster than necessary ;-) because speed might lead in minor mistakes and misunderstandings, I suppose due to excessive work. On the downside was that it took a bit longer than expected for the delivery to arrive but it was not such a big issue and it was recognised on the spot not only by words but as a future discount offer (for limited time, though), as well. Nevertheless, I would definitely be happy to continue to be an Upffront customer.

29 March 2021
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Reply from Upffront.com

Hi Panos, thank you for taking the time to write Upffront.com a review - we really appreciate it! Both your positive and constructive comments have been taken onboard, and we'll use them to improve our service in the future. We're glad to hear you'll continue as an Upffront customer - looking forward to being in contact soon! 😊

Rated 5 out of 5 stars

good products

good products, excellent sales service, to recommend

29 March 2021
Upffront.com logo

Reply from Upffront.com

Hi Pascal, thanks for taking the time to leave Upffront.com a review. We’re really glad you'd recommend our service. Hope we can help again in the future 🙂

Rated 5 out of 5 stars

Spot on

Spot on as always

29 March 2021
Upffront.com logo

Reply from Upffront.com

Thanks for the review Morten! We really appreciate your positive words. Hope we can be of help again 🙂

Rated 3 out of 5 stars

I was a little bit disappointed as I…

I was a little bit disappointed as I place an order follow an email advertising a product, at it happen they did not have on stock....
After several exchanges of mails the sent a similar product but in different size.

29 March 2021
Upffront.com logo

Reply from Upffront.com

Hi Eladio, thanks for taking the time to write us a review. We’re sorry to have let you down on this occasion. Your feedback has been noted and we’ll use it to improve our service in the future 🙂

Rated 5 out of 5 stars

Professional Upffront Service

Everything relating to my experience with Upffront, Phil Anniss and Aleena Selestine was professional, courteous & “service-minded”.
They demonstrated how customer service should be.

29 March 2021
Upffront.com logo

Reply from Upffront.com

Hi Michael, thank you for taking the time to write us a review. We're really grateful for your positive words. Have you heard of our Foredeck Club? It’s our members club for boat owners, with tonnes of benefits including 10% off all orders and regular 'members only' offers. It's free to join - if you're interested, the sign up link is here: https://www.upffront.com/foredeckclub 🙂

Rated 5 out of 5 stars

Brilliant selection of marine products…

Brilliant selection of marine products and great service, I can highly recommend Upffront.

29 March 2021
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Reply from Upffront.com

Thanks Jason! We really appreciate your positive comments. Our team work really hard on managing our large selection of products online, so it’s great to hear! We're often adding new products - it's worth keeping a look out. Hope we can be of help again. 🙂

Rated 5 out of 5 stars

Everyone very helpful

Everyone very helpful, especially Aleena!

29 March 2021
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Reply from Upffront.com

Thank you for leaving us a review Ev. We really appreciate your opinion. Our team work hard to provide a great service, so Aleena will be thrilled with your review! We’ll pass along the kind words. Hope we can help again in the future. 🙂

Rated 5 out of 5 stars

Tip Top Furling

Phil was really helpful helping us to choose the right spi furling configuration for our sailing pattern (racing / cruising). We got a great configuration at a great price. Aleena was really helpful in organising shipping especially overcoming post BREXIT challenges!

29 March 2021
Upffront.com logo

Reply from Upffront.com

Hi Pete, thank you for taking the time to leave us such a great review! Your positive comments are really appreciated, and we’re glad our team went the extra mile when sorting Brexit shipping challenges. Customer experience and satisfaction are our top priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we hope we can be of service again!

Rated 5 out of 5 stars
Upffront.com logo

Reply from Upffront.com

Hi Peter, thank you for taking the time to write a review. We really appreciate it! Hope we can be of service again soon. 🙂

Rated 5 out of 5 stars
Upffront.com logo

Reply from Upffront.com

Hi Heye, thanks for the kind words! Our team work hard to provide excellent service, so it’s great to see that reflected in your review. Hope we can be of help again soon!

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